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Amount Debited from account neither credited to Beneficiary nor reverted.

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Sir,
On 30.12.2024 I paid Rs.1400 to JBVNL (Jharkhand Bijli Vitran Nigam Limited). When I complained to JBVNL I was informed that Rs.1400 was not received to JBVNL from my account on 30.12.24. Rs.1400 debited from account on 30th Dec’24 neither credited to beneficiary nor reverted to my account.
I am desperate to inform that I have already complained to State Bank of India but grievance is still unresolved.

I therefore request to please do the needful for solution of the issue. I shall be grateful to you.

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