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BP no- 1100835623 – Wrong billing from January 2023 to June 2024

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With ref to BP no- 1100835623 – Wrong billing from January 2023 to June 2024 has been issued by MGL.
Here the total Bill amount issued by MGL & Total amount paid by customer, wherein the total paid amount was more than billed amount & hence shall be credited to customer.
Instead , MGL is repeatedly charging me penalty & not giving the credit of this excess amount & adjust against future bills amount.
I have been taking this issue since past July 2024 by communicating multiple email to customjer care hoever instead of resolution MGL is only repeating & forcing to pay the bill amount.
Kindly resolve it by checking past two years information with bills/ payment & intimate me for the correct revised amount to pay.
Rgds
Vinay for Mr Kathuria
Flat 904, Orchid Residency, Plot63, Sector 14, Koparkhairane

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