Dear Rapido Team,
I am a regular user of your platform, but I have been facing an issue that has been causing me significant inconvenience. Every time I book a ride through your app, I am initially shown a certain amount, but after the booking is confirmed, I am charged an additional amount of approximately ₹20-30.
This issue has been occurring consistently, and I believe it is unfair. I request you to look into this matter urgently and refund the excess amount charged to me.
My booking details are as follows:
– Booking ID: [RD17384137744972353] – Date of Travel: [Feb 1st 2025] – Time of Travel: [6:28 PM]
– Booking ID: [RD17359944567721359] – Date of Travel: [Jan 4th 2025] – Time of Travel: [6:37 PM]
I look forward to your prompt action regarding this matter. If you require any additional information from me, please do not hesitate to contact me.
Thank you,
[Shyam Sunder Verma]
