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For canceling the ticket and getting refund due to glitch in the website

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I booked tickets from redbus, therewas a glitch in the website and the amount has been taken from my account. I asked for refund and they saaid they cant process it. Today around 1pm I booked for the ticket. Very bad cutomer service also, because when I asked the agent first he said that he will return the money then he kept my phone on hold an dlater confirmed that its 100percent non refundable. its not fare

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