I have been noticing since a few days that swiggy has suddenly increased the distance for the same restaurants from below 10 kms to above 10 kms just to charge extra delivery fee from customers. You can very well go and easily check authentic distance on Google that the restaurants come under 10 kms mark.
Alis, for instamart is constantly increasing handling fee from 4 to 5 and now it charges 7.6 per order which is really fraudulent. Also, a surge charge is taken separately.
I have already stopped paying for Zomato gold because of such illegal behaviour and now I would be leaving swiggy too.
I would also go to consumer forum if this unethical behaviour doesn’t stop immediately.
Fraudulent delivery service by Swiggy.
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