Download the ComplaintHub App

Download the ComplaintHub App

Grievance – Babyhug Trolley Bag Broken on 1st time usage

Language:

I have been using firstcry since past few years and this complain is my first one ever since I started using your services.
I gifted my daughter a babyhug trolley bag few months back and apparently we only got to travel with that bag last week.
It utterly saddening that it was her first trip with the bag and it got broken off just within first few hours. Moreover I couldn’t find anywhere about it’s manufacturing Warranty on returning or replacing or even repairing it.
As I called to Firstcry customer service today I was informed that I may get some payed service after putting the damage pics on this email.
But I am disappointed as I already paid for the bag much higher than what’s been shown it’s current price on Firstcry website at the moment. Moreover when I purchased something from Firstcry I consider it as it will be a good quality product, therefore I consider it as Firstcry’s responsibility to consider customer’s concern and address it satisfactorily.

Attached images are for reference to the poor quality of the bag and it’s stripped off handle.

Kindly provide a refund or a replacement for this damage.
I am happy for more discussion if required.

Regards
Pooja Ojha

First published on:

Disclaimer

If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - help.complainthub@gmail.com. We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Previous article
Next article

Also Read

Godrej Interio Logo
Consumer Product

Godrej Interio: How to Register a Complaint about Godrej Interio Furniture Products and Services?

Lenskart Logo

Lenskart: How to Register a Complaint about Lenskart Products and Services?

Indian Broadcasting & Digital Foundation (source - ibdf.com)

BCCC – File an Online Complaint Against TV Programmes to Broadcasting Content Complaints Council

National Insurance Company (NIC) Logo

National Insurance – How to File an Insurance Complaint to National Insurance Company Limited?