Hi on behalf of NK Sharma group of Companies writing this email to appraise a situation which happened at EM PEE motors Ltd Industrial Area Panchkula.
We at NK Sharma group own almost 8-10 Vehicles from the past 15 Years and a regular customer, from last year and half your service segment looks very insufficient. Let me share with you a case study.
For reference I am sharing RC of Vehicle no CH01AJ-0005 innova Crysta and Bills of the last two services and repairs are hereby attached with this email.
Service (General inspection of 250000 KM) done on13/05/2024 at 250396 kms by SHUBHAM RAYAT (1709729) an invoice of 31825/- raised.
Inspection done on 15/07/2024 at 257424 kms in ROHIT RANA (1604281) on invoice of 34183/- again raised.
Now there are two situations where we want clarity.
Situation-1
3000 km are still pending why service is done, there is no responsibility of the Company.As per SOP Service is to be done when 10,000 Km done or 3 three months whichever is earlier, but in this situation there is no point.
Situation-2
With no tour just city ride of 7028 Km cost 34183/- i.e Rs 4.86/- per Km service charges when all services done on time in company as per your recommendation , seems too high(around 4 times) in comparison to company challenges.
