Hi,
My name is Ramesh, and my phone number is 9886354560. I have claimed my warranty for my Boat Nirvana Ion earphones, which were not working. The ticket number is 52303370.
Today, I received a replacement courier box delivered through Xpressbees. However, upon opening the box, I found that there was no replacement product of Boat Nirvana Ion inside. This is the worst service I have ever experienced. First, Boat products does not work as per the specifications. Now, when I try to claim the warranty, I received an empty box in the name of a replacement product.
I have also recorded a video of the unboxing and uploaded it to my Google Drive folder due to the size limit for attachments. Please find the Google Drive folder link below.
https://drive.google.com/drive/folders/14SAOAp_RYobwpSdxuI-11OGth9UxNpsc
I am extremely upset and frustrated with the poor customer support services of Boat. I demanded an immediate replacement of my product or a full refund.
But BOAT customer support has replied below which raises serious concerns about their credibility.
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Dear boAthead,
Greetings of the day.
We understand your concern regarding the empty replacement ticket number 52303370 that you have received.
After conducting a comprehensive investigation, we have determined that you have raised an empty claim. According to the weight matrix provided by the courier team, the delivered product weighed 80 grams.
Therefore, we regret to inform you that we are unable to provide any further assistance in this particular case.
For any further concerns, please feel free to contact us at 022-6918-1920 or visit support https://support.boat-lifestyle.com/ or you can also write back to us.
Thank you for connecting with boAt.
Stay Safe!
Team boAt
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I have questioned them how can they guarantee so blindly it is delivered to me. They are keep on replying same thing. I have lost my product by giving it to cheaters like Boat Support. How to get justice in my case. I am more worried about how can cheat customer like this so easily, one side i lost my product on other side there is no concern from Boat.
Please help.
Thank you,
Ramesh
