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In transit from 9th Jan and now its showing as lost

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I ordered two items on Freeup ap on 8th January, the pickup was done on 9th Januar, it reached the Mandsaur xpressbees on 10th January and the items are not delivered, i have sent numerous mail and calls but you are not taking any action, even freeup is also not taking any action, this is my last hope 😔

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