It is to inform you that a major amount of my cancelled booking (customer reference 40-511757799) airline ticket is due more than a month. On 10th may 2024 I booked a two-way ticket from New Delhi to Coimbatore. For which you have charged my Rs – 51097.72. Then I have requested to reschedule my ticket for which you have charged Rs – 31764. Which is way more than the actual reschedule charge. Then I had to cancel the ticket. Now from the cancelled ticket for indigo airline I have received Rs – 14473 on 16/05/2024. From the reschedule charge you should refund me Rs – 23814. Also, as per Vistara policy they have fully refunded the total amount of booking to Booking.com as I have cancelled the ticket on the same day. I should get a refund for that amount also.
Despite multiple reminders 27/05/2024 3:49pm and 02/06/2024 2pm Booking.com is not refunding the amount. Providing me lame excuses for the refund. Their intentions are not good, the amount that had not been used for rebooking (Rs – 23814) was also not refunded. That is a very bad way to deal with the customer. I am totally unhappy with the service of Booking.com.
Pending Refund
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