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Poor Airport cab service

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I have booked the cab Booking ID – NC766654111680874539 – for 9.30pm Dt 17 Jan 2025
There was message the driver no will be provided soon – but the same was not provided –
When contacted to your helpline no – they said that cab could not be assigned as operator is not available.
and your booking has been cancelled by MMTC –
When booking was made 24 hours before -you never informed us same is cancelled.

This has put us in very award situation and put under lot of mental stress and we had to pay Rs 1800/- more to book last minute cab – Please add in the refund above amount & oblige.
We shall make point to share these poor experience with our office and ask them to STOP using MMTC for all other bookings ?

Thanks

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