Subject: Urgent: Missing Spare Wheel & Lack of Documentation – Tata Safari Pure
Dear Concern,
I am Dr. Abbas, and I recently purchased a Tata Safari Pure from Goldrush, Gomti Nagar, Lucknow (226010). I had booked the vehicle at the same dealership in September 2024 and took delivery on October 3, 2024.
Upon receiving the vehicle, I was not provided with a spare wheel, and no checklist or document was filled out to confirm the accessories handed over at the time of delivery. Trusting Tata Motors’ reputation, I assumed the vehicle would include all standard accessories and was unaware that the spare wheel was missing.
Unfortunately, I discovered this issue the hard way when one of my tires got punctured while traveling to Delhi. I was stranded midway on the Agra Expressway, and had this happened elsewhere, it could have led to serious trouble. To make matters worse, I later learned that I would have to pay extra for the spare wheel, which was neither communicated to me at the time of booking nor at the time of delivery.
This lack of transparency and responsible communication from Tata Motors has caused significant inconvenience. I request you to provide me with the spare wheel and issue a formal apology for not informing me about the missing accessory during the purchase process.
I look forward to your prompt response and resolution of this matter.
Best regards,
Dr. Abbas
