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I am facing issues with internal roaming for number. My physical SIM card is damaged and not working. We requested for eSIM and received to use on iPhone 12 handset. But it is not working and technical team suggested your hand set is not supporting. Also advised to contact eSIM dept. for the further actions. The reason looks silly that iPhone 12 not supporting eSIM.
Could you please look into the matter and take needful actions ASAP.

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