Dear Kia Customer Service Team,
I am writing to formally express my dissatisfaction with the service I received at your dealership, DKH Kia in Calicut. While I purchased my Kia vehicle from this showroom in 2020 and was initially impressed with the professionalism and assurances provided during the purchase process, my subsequent experiences have been disappointing and frustrating.
1. Warranty Issue:
After two years of ownership, I encountered an issue with a part covered under warranty. When I visited the showroom to claim the warranty, I was handed a repair bill of ₹50,000. Despite explaining my warranty coverage, I was told that I had to pay the bill first before filing a complaint. This process felt unfair and dismissive of the warranty assurances given during the purchase.
2. Service Damage:
During a routine service appointment at the same showroom, I noticed a scratch on my driver’s side door upon receiving my car. The damage appeared as if another door had hit my car’s door. When I brought this to the staff’s attention, they apologized but offered no solution, leaving me to bear the consequences of their carelessness.
3. Repeated Complaints:
I attempted to reach Kia customer service multiple times, including using the UVO button in my vehicle, but received no assistance.
4. Wider Concerns:
Recently, I came across a reel on Instagram by the influencer page “kozhikode_to_you,” where many customers shared similar negative experiences with DKH Kia Calicut in the comments. This pattern of poor service is not only disappointing but also damaging to Kia’s reputation.
Here is the link to the reel for your reference: https://www.instagram.com/reel/DDqv5RUtOr_/?igsh=emo0a2NtNXU4Y3Rz
As a loyal Kia customer, I feel deeply let down by the repeated issues and lack of resolution. I urge you to take immediate action to investigate the practices at DKH Kia Calicut and address these recurring problems. Additionally, I request a fair resolution for my specific concerns.
Thank you for your attention to this matter. I hope for a prompt response and resolution.
Sincerely,
ABDHULLA RIKHASH P
Vehicle Details: seltos, 2019, KL65P9894
