Dear DTDC Customer Care,
I am writing to express my disappointment and frustration with the service provided by DTDC Courier Service. On October 23rd, I booked a parcel for delivery to Mandideep, Surat, with the promise of a 2-day delivery timeframe.
Shipment Tracking Inquiry – X53631889
Despite paying a substantial delivery fee of ₹4,000, the service has fallen short of expectations. The lack of communication and updates regarding the status of my parcel is unacceptable. As a customer, I feel misled and cheated.
Details:
– Booking Date: October 23rd
– received parcel: 06/11/2024
– Destination: Surat to mandideep
– Expected Delivery Timeframe: 2 days
– Delivery Fee: ₹4,000
– Current Status: late delivered
I request immediate attention to this matter and resolution as follows:
1. Provide a clear explanation for the delay.
2. Consider refund or compensation for the inconvenience caused.
I hope for a swift and satisfactory response.
Sincerely,
Shubham Singh
