TRULY DISSAPOINTMENT! I WAS A LOYAL CUSTOMER

I have brought my car to Hyuandai service department 3 times for the same problem. I picked it up yesterday and was told for the third time my trunk now opens. I told them 3 times that it will not open when i stand behind it, one of the features that made me love the car when I bought it because I garden alot and go to the grocery stores and SAMS a lot. I called uo there today with my complaint. I asked that I be allowed to call back with a day to bring it ( for the 4th time) then I get back to the office and they’ve scheduled the appointment for me on Monday! I am beyond upset and disrespected! I did not schedule for Monday the 17th. I asked that you let me get back to my office to see what I had on my schedule and I would call you back to set a date. Also, an oil change was done that I did not request. I hope you can understand my disappointment and frustration with this whole ordeal! I need Valvoline oil put back in my car. I do not use Quaker State in my car and I just had an oil change 2 weeks ago and Valvoline oil is what they used. I cannot be without a vehicle for the fourth time to get the same problem when I told Hyundai Service all 3 times what the issue was with my car’s trunk and to tell me you guys can’t just jump to say it is the sensor…unacceptable when my car has been there 3 times for the same thing and you guys keep giving me my car back the same way I brought it in! Of course the trunk opens if you use the key pad or the inside button that is not what I told any of you the problem was and I just feel like I’m being disregarded as a valuable customer! I have purchased 6 cars from Hyundai in Nederland, at this very Hyundai dealership! Let me ask you a question? How you feel if it was you or your loved one being treated this way?