Hi Team,
I want to bring to your attention my recent experiences with Uber Cab services. In my opinion, Uber’s standards have declined, and drivers are not as professional as before. Additionally, I have found their customer service to be very poor, and their contact number is often unreachable.
I had an issue with an Uber ride from Bhartiya City to HSR Sector 6 in Bangalore. I had chosen GPay as my payment option. After the ride, the driver insisted on changing the payment option from GPay to cash, which I was unable to do. He wanted cash because, according to him, Uber doesn’t pay well. When I couldn’t change the payment option to cash, he started arguing with me. I tried calling Uber’s service center, but the call never connected.
Later, I raised a complaint regarding this issue and requested to speak with an executive multiple times or receive a call back, but I never received any response from Uber.
I am writing this email because I have had similar experiences with Uber in the past and am unsure if anyone is auditing these issues. It is crucial to check Uber’s customer service calling facility, which appears to be broken.
Thank you for your attention to this matter.
Best regards, Geetanjali Suresh Gaonkar
