I am writing to express my frustration and disappointment regarding the lack of support for my mother, who is currently bedridden and in need of palliative care. I requested assistance from your team three days ago, but despite repeated follow-ups, no help has been provided. I was informed that a nurse is unavailable till monday, which is unacceptable given the urgency of her condition.
The lack of timely care is causing significant distress to my mother and our family. I kindly request immediate attention to this matter and that a nurse be sent to provide the necessary care.
I look forward to your prompt response.
