Dear sir,
I am writing to formally lodge a complaint regarding the poor service I received during my recent ride with Rapido. I booked a cab on 13.12.2024, and the car number was DL 1ZD 4039.
Upon reaching my destination, I informed the driver that the fare shown on my app was Rs. 178 and I intended to pay that amount. However, the driver became aggressive and insisted that the fare was Rs. 343. He demanded that I pay in cash. After a lengthy argument, I agreed to pay via online mode, but the driver then showed me a QR code under the name “Gaurav.” I pointed out that the name did not match, but he insisted that I pay through that particular QR code. Due to his forceful and intimidating behavior, I was compelled to pay Rs. 343.
Furthermore, the trip was not ending on my app, as I had informed the driver. Despite my repeated attempts to resolve this, he refused to cooperate. It was only after contacting customer care that I was able to end the trip.
I immediately reached out to customer care and was contacted by Ms. Nandini Das Gupta, who tried to understand the issue. However, the support provided was unhelpful. I also informed her about the driver’s reckless driving, including ignoring traffic signals, but there has been no follow-up on this matter. Simultaneously, i had also raised an issue with Rapido through mail, and a ticket no. 138953058 was also generated for the same, but there was no resolution offered by the team and the ticket was promptly closed. Subsequently, a senior representative contacted me, but I have yet to receive any further communication or resolution. I am also attaching the car number plate number and the screenshot of the amount I have paid.
This experience has been extremely frustrating, and I am seeking a prompt resolution to this issue. I request that you look into this matter and provide an appropriate response. If not, i would be compelled to take further legal action for the same.
Thank you for your attention to this issue.
Sincerely
