I purchased a newborn mat from the FirstCry store in Old Washermenpet, Chennai on June 21, 2024. During billing, the customer support executive offered a complimentary kids’ hair wash, which I initially declined. However, the executive insisted that it was a new product they were giving out for trial. To my surprise, upon reaching home, I found that the product was set to expire in June 2024.
I returned to the store today, June 23rd, to seek clarification. Shockingly, the staff suggested using the soon-to-expire product as a bike wash! This response is completely unacceptable. If anything happens from using this expired product, who will be responsible? This is the worst behavior I’ve ever encountered from store staff. I expect better from FirstCry. #CustomerService #FirstCry #Complaint #ExpiredProduct
