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Chandigarh Police Helpline: File an e-FIR/Complaint to Chandigarh Police


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Chandigarh Police (Source:

Chandigarh Police is the law enforcement agency for the Union Territory of Chandigarh. The police force was reorganized on November 1, 1966, following the formation of Haryana. It has its headquarters in Sector 9 D, Chandigarh. The head of the state police is the Director General of Police (DGP). The Police have various police units like the crime wing, operation cell, security wing, traffic police, PCR etc.

Motto: “We care for you”

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

Administrative structure:

  • DGP Office: The Director General of Police is the administrative head of the Chandigarh Police, assisted by the Additional Director General of Police (ADGP) and the Inspector General of Police (IGP).
  • SSP, City/DSP, Departments: The Senior Superintendent of Police is the head of the City and the Deputy Superintendent of Police (DSP) is the head of the respective department.
  • SDPO: Headed by the Deputy Superintendent of Police (SP).
  • SDPO/SHO: The Station House Officer is the head of the/local police station, assisted by the Sub-Inspector (SI), Assistant Sub-Inspector (ASI), Head Constable (HC), and Constable (C).

Need help or want to complain? To get help from Chandigarh Police or report an incident, citizens can call the toll-free helpline number, contact the nearest local police station, or submit an online complaint or e-FIR through CCTNS with comprehensive details regarding the incident.

Citizen Services are:

  • Reporting lost property or mobile phones
  • Registering motor vehicle theft
  • Character/Domestic help/tenant verification
  • Requesting NOCs or licenses
  • Unclaimed/seized/stolen vehicles
  • Reporting economic offences
  • Obtaining information about arrested persons
  • Approval of event permissions

In emergencies, individuals can dial the national helpline number 112 or the regional police number.

Please Note: For formal FIR/NCR filing, visit the nearest police station and provide detailed information and any available evidence regarding civil or criminal incidents. If initial complaints are not addressed, escalate to higher police authorities or appellate officers. Detailed instructions are available below for reference.

How to File an e-FIR or Complaint to Chandigarh Police?

Chandigarh Police, like Chandigarh Police, provides an integrated system through CCTNS to report citizen issues and for assistance. Register complaints or file e-FIRs for cognizable and non-cognizable offences.

Note: e-FIRs are for cases with unknown accused or Non-SR (Non-Special Report) cases.

Difference between complaints and FIRs:

  • Police Complaint: An allegation, submitted oral or written, by anyone accusing someone of an offence, applicable for both cognizable and non-cognizable crimes, with no specific format. The Magistrate may inquire, but an immediate police investigation doesn’t occur.
  • FIR (First Information Report): Initial information, oral or written, about cognizable offences, filed by anyone in a specific format. FIRs are registered with the Officer-In-Charge at the local police station. Police investigate, and the Magistrate may act based on their report, only after the police report the FIR.

TipTo learn more about FIR, read “Cognizable or Non-Cognizable Offence: How to file an FIR to Police?

For serious cases, contact local police or higher-ranking officers, and know your rights as a citizen per the Chandigarh Police citizen charter to protect yourself from misconduct.

Grievance Redressal

Chandigarh Police ensures effective grievance redressal through a Three-Tier Mechanism: starting from the local police station, escalating to the Sub-Divisional Police Office (SDPO), and for complex cases, further to the Superintendent of Police (SP) of the City, and finally to the Director of Police (DGP). Citizens also have the option to lodge online complaints using the CCTNS – Chandigarh Police platform.

Chandigarh Police Organization Structure
Chandigarh Police Organization Structure (Source:

Complaint Filing:

Registration Fee No Charges (₹0)
Resolution Period As per the rules defined by Chandigarh Police, read citizen charter)
FIR Filing Immediately at the Police Station
Copy of FIR Free of Cost

Methods for Lodging a Complaint or Filing an FIR with Chandigarh Police:

  • CCTNS, Chandigarh Police (Online):
    • 112 Chandigarh Police (Only in an Emergency)
    • Police Complaints
    • E-FIR (theft)
    • Online crime against women or cybercrime
    • Mobile App: 112 India, Chandigarh Police
  • Police Station (Offline):
    • Visit the local Police Station
    • Call the regional/zonal police office
    • Submit a written complaint or FIR (based on the incident or offence)

Please note: After submitting an online complaint or e-FIR, always obtain a reference or acknowledgement receipt. Additionally, obtain a copy of the filed FIR (free of cost) or information/application at the police station.

3 Levels of Escalation:

If the citizen complaints are not addressed within the given timeframe as prescribed by Chandigarh Police, you may escalate the matter to:

  1. DSP, Sub-Division Police Office
  2. Superintendent of Police (SP), City
  3. Director General of Police (DGP), Chandigarh

If you need more assistance, approach the respective department or higher police authority.

Please note: If your lodged complaints are not resolved or have any grievance related to police functioning and corruption, lodge a public grievance to the appointed Appellate Officer through the “Centralized Public Grievance Redress and Monitoring System (CPGRAMS).”

Level 1: File a Complaint or FIR, Chandigarh Police

To initiate a Chandigarh Police investigation, complain or file an FIR. Begin at the local police station by meeting the Station House Officer (SHO by reporting incidents offline or online based on the issue’s category.

1. 112 – Police Helpline Number

For emergencies needing assistance from Chandigarh Police within the Union Territory, residents or others can dial the National Helpline Number 112 (Chandigarh 112) or specific helpline numbers for women, traffic, etc.

Police Helpline Numbers:

Office/Department, Chandigarh Police Helpline Number
Toll-Free Emergency Helpline Number (PCR) 112, 100
Women & Child Helpline 1091
Crime complaints +911722744100, +911722749194
WhatsApp +918699300112
Special Cell for protection of RunAway Couples +917087116999, +919855702356
Traffic Police 1073
Cyber Crime Complaint +911722970400, +911722970600
DSP Night Duty (12:00 AM to 05:00 AM) +919465121000
Passport helpline +911725025000

2. Lodge a Police Complaint

To initiate investigations, complain to the concerned police station in Chandigarh or online via CCTNS. Provide personal details, accused information, incident details, choose/police station, detailed complaint, and attach relevant documents. Submit online or offline, and keep a record of the reference number.

1. Lodge a complaint to Chandigarh Police:

Register online complaint to the Chandigarh Police File a complaint
Track complaint status Track now
Email (Corruption)
Traffic Police complaint Click Here
Email (Traffic)
Mobile App Chandigarh Police
Android | iOS

Note: If your filed complaint remains unresolved or receives no response within 7 days of submission, escalate it to the SDPO in your region.

3. File an FIR

To report an FIR to Chandigarh Police: Visit the nearest Police Station to orally or in writing report the incident (civil and criminal cases) or file an e-FIR (for unknown accused and non-SR cases) with Chandigarh Police via CCTNS Chandigarh.

Required details:

  • Complainant: Name, current & permanent address.
  • Incident: Date, location, details.
  • Description: Explain the incident.
  • Victim: Personal info, address, statement.
  • Stolen Property: Type (jewellery, electronics, etc.).
  • Motor Vehicle Details (if applicable): Vehicle number, model, registration.
  • Attach supporting documents, images, or videos.

CCTNS – Chandigarh Police:

e-FIR to the Chandigarh Police File an FIR
Motor Vehicle Theft e-FIR MV e-FIR
View filed FIR View/track
Contact your Police Station Click Here

After submitting the FIR online via CCTNS Chandigarh Police, record the FIR number for tracking and download a copy of the e-FIR for reference. Address for Chandigarh Police HQ: Chandigarh Police Headquarters, Sector 9-D, Chandigarh.

Tip: Don’t forget to obtain a copy of the FIR and an acknowledgement receipt if filed at the local Police Station.

Please Note: If no response after filing an FIR with Chandigarh Police, contact the Appointed Officer at the Sub-Divisional Police Office (SDPO). If issues persist, escalate to the SP, City. For further concerns, contact the IGP or the DGP Office.

4. E-Services

Chandigarh Police has an integrated portal for citizen e-services including Police Clearance Certificates, Character Verification Reports, senior citizen registration, domestic help/tenant documentation, NOCs/licenses, RTI requests, arrested individuals info, procession/rally permissions, citizen service feedback, and theft reports.

To access these services, visit the “” and apply online or download forms.

For further information related to Chandigarh Police, you may file an RTI online (Right to Information) and seek information from the concerned department if required.

Deputy Superintendent of Police (DSP), SDPO

If the complaint/case is not resolved at the local police station or involves complex matters, citizens can escalate concerns to the Deputy Superintendent of Police (DSP) of Chandigarh Police in their respective sub-division.

Contact details of DSP:

DSP, SDPO Contact Details
SDPO, Central (Supervising Police Stations – 17, 11, 3 and Sarangpur) Phone: +911722700357
Address: Police Station –17, Near Shivalik View Hotel, Sector – 17, Chandigarh.
SDPO, East and Additional Charge of DCHG Phone+911722750001, +919779580908
Address: Police Station –26, Sector 26, Chandigarh.
SDPO, North-East (Supervising Police Stations – Manimajra, IT Park and Mauli Jagran) Phone: +911722750001, +919779501995
Address: Police Station – Manimajra, Manimajra, Chandigarh.
DSP, South (Supervising Police Stations – 31, 34, 49) Phone: +911722676000
Address: Police Station –34, Sector 34, Chandigarh.
DSP, South-West (Supervising Police Stations –36, 39, Maloya) Phone: +911722676000
Address: Police Station –39, Sector 39, Chandigarh.

Level 2: City Superintendent of Police (SP), Chandigarh

At the second level, there are appointed City Superintendent of Police (SP) for the Chandigarh City. They oversee law enforcement and can initiate investigations for cases unresolved at the SDPO level. If issues persist, escalate to the DGP Office for resolution.

Contact City SP:

SP, City Contact Details
SSP, Chandigarh Phone: +911722760001
SP Operations and SP City Phone: +911722924310, +919779580906
Email: pssput-chd@nic.i

Level 3: Director General of Police (DGP), Chandigarh Police

The Director General of Police (DGP) handles significant cases not resolved at lower levels. If issues are still not resolved even after attempting resolution at Levels 1 and 2, escalate to the DGP office or respective departments for further attention.

Contact DGP Office:

Designation, CHD Police Contact Details
DGP, Chandigarh Phone: +911722740106
Address: Chandigarh Police Headquarters, Sector 9-D, Chandigarh
IGP, Chandigarh Phone: +911722749900, +911722740488
DIG, Chandigarh Email:
SSP, Security & Traffic, Chandigarh Phone: +911722740007, +911722749797
DSP, Traffic Admin (South) Phone: +911722921048
Address: Traffic & Security Lines, Sector 29, Chandigarh
Traffic Central Phone: +911722925800
SP, EOW Phone: +911722724402
Address: EOW Wing, Home Guard Building, Sector 17, Chandigarh
DSP/HQ & Additional Charge DSP/PLWC & DSP/EOW Phone: +911722724402
Address: EOW Wing, Home Guard Building, Sector 17, Chandigarh
SP, W&CSU Phone: +911722740541, +911722740735
Address: Chandigarh Police Headquarters, Sector 9-D, Chandigarh
DSP, W&CSU & Additional Charge of DSP/Community Policing Phone: +911722922163, +911722700423
Address: Women & Child Support Unit, Home Guard Building, Sector 17, Chandigarh

Note: For further assistance, you may contact the Director General of Police, Chandigarh Police to escalate your cases or complaints.


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