Dear Rapido Customer Service,
I hope this message finds you well. I am writing to express my dissatisfaction with a recent experience I had while using your service on 21st june. I booked a ride through Rapido (ride ID- RD17189395470024496), which unfortunately did not meet my expectations. Driver was late.
The primary issue I encountered was significant delay caused by the driver. Despite the promised arrival time, the driver arrived late which inconvenienced me greatly. As a result of this delay, I was charged 22 Rs , which I believe is unjustified given the circumstances.
I understand that unforeseen delays can occur; however, the delay in this instance was clearly the responsibility of the driver and not due to any fault of mine. Therefore, I kindly request that the waiting charges be waived and the appropriate adjustment made to my account.
Please reimburse the amount.
Thank you for your understanding and cooperation. I look forward to your prompt response.
