Train

Some issues, like logistics getting damaged, lost, or shortage in quantity or non-delivery of parcels/goods or luggage, are faced by consumers. For such problems, incidents, and irresponsibility, you can request online a compensation claim and also lodge a complaint to the concerned authorities/nodal officers of the division.

At the divisional office of Indian Railways in the concerned zone, you can lodge a grievance to the ADRM, if your issues are not resolved by the level 1 customer care executive, appointed officers, and online complaint portal Rail Madad.

you can know the right procedure to lodge a complaint at the helplines of the Indian Railways (Madad) and also can use the given helplines to file a grievance. The time limit for various service execution is also mentioned. You can use all this information to resolve your issues.

To resolve such issues, IRCTC has provided various helplines for the customers and users of services. It has a well-integrated complaint redressal system where anybody can raise their issues. You can call the toll-free customer care number, send an e-mail, or can contact the zonal offices of Indian Railways.