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IRCTC – Customer Care Numbers, and Helplines to Register Online Complaint to Indian Railway Catering and Tourism Corporation

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IRCTC logo
source – irctc.com

Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) is a public sector enterprise that is owned by the Ministry of Railways, Government of India. IRCTC was incorporated in September 1999 for the professionalization, hospitality, and management of various services and operations of Indian Railways.

The major services of IRCTC are to promote and develop international tourism through hotels, special tourism packages, air tickets (flights), catering, a global tick reservation system, an e-ticketing system, and premium and luxury tourist train management, and today it operates and runs private trains in India.

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Every day, almost 20 lakh people use the IRCTC platform to book online tickets. Many of them face a lot of issues like cancellation, payment, transaction failures, delay in refund, catering/hospitality-related complaints, and many more issues in the core activities of IRCTC as mentioned.

As per the IRCTC, its core activities are:

  • Catering and Hospitality
  • Internet Ticketing
  • Travel & Tourism
  • Packaged Drinking Water (Rail Neer)

To resolve such issues, IRCTC has provided various helplines for the customers and users of services. It has a well-integrated complaint redressal system where anybody can raise their issues. You can call the toll-free customer care number, send an e-mail, or can contact the zonal offices of Indian Railways.

You can also lodge an online complaint at the mobile app or at the online grievance registration portal of IRCTC. Your issues will be resolved within the given time limit. The unresolved issues can be escalated to the higher authorities.

 The Common Issues of IRCTC Services are:

  • Reservation and Ticketing: Issues while online railway ticket booking, payment, and refund, cancellation of the ticket, failure of the transaction, delay in refund, high charges, invalid tickets, waiting list ticket policies, RAC ticket issues, against the IRCTC agents, and other reservation-related complaints.
  • Catering/Food and Hospitality: Complaints about hotel facilities, lack of services, quality, hotel booking issues, online food orders, payment and cancellation of food orders, quality of food, catering services in the trains, low quality or stale food, meal not served, lack of cleanliness, and other related issues.
  • Travel and Tourism: Premium traveling trains (Tejas) owned by IRCTC-related complaints, tourism package issues, cancellation of the travel package, payment, and other issues while booking an online ticket for flights, and other complaints about the travel and tourism services offered by the IRCTC.
  • Rail Neer and Food services: Complaints about the quality of the drinking water (Rail Neer) offered by IRCTC, Packaged foods and meals products quality and service issues (only for the products offered by IRCTC), and other services of the company.
  • IRCTC Official and Business Activities: Complaints against the official members, employees, and other related officers for unethical practice, corruption (bribery or any other demand), and other concerns and practices that violate the code of conduct issued by the IRCTC.

Note – If your complaint is not resolved by the tier 1 customer care executives/officials then you can lodge a grievance or can escalate the complaint to the higher grievance redressal officials of IRCTC.

Tips – Complaint Hub has verified all the official information of the IRCTC helplines, you can use these details to resolve issues or problems. The complaints will be resolved as soon as possible within the given time by the concerned authorities or departments. Read more from the section below.


How to Register a Complaint to IRCTC (Indian Railway Catering and Tourism Corporation)?

Many people are using the online reservation and ticket booking portal of IRCTC for the Indian railways and flight services. Some of them have to face such issues that do not resolve easily and want to raise concerns about it. For this IRCTC has a fast and reliable system to redress the complaints of the users.

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IRCTC (Indian Railway Catering and Tourism Corporation) has an integrated grievance redressal system to provide faster and more transparent resolution of the problems due occur due to unknown reasons faced by customers.

Complaint Registration Fee and Redressal Time Limit:

Registration Fee: ₹0 (No Charges)
Redressal Time: 15 days (depending on the issue)

In Tier – 1, you can register a complaint by calling the customer care executive on the toll-free number, can send an e-mail, or using the portal for an online complaint.

Methods to Lodge a Complaint at Tier 1:

  1. Toll-Free Customer Care Numbers
  2. E-mail
  3. Online Grievance Portal

If not resolved within the given time limit, then escalate the grievance to tier 2 higher authorities.

Escalate At Tier 2:

  • The Grievance Redressal Officers (Appointed by IRCTC)
  • Zonal Offices

Finally, If you’re not satisfied then first lodge a grievance at CPGRAMS to the Ministry of Railway under Central Government and further you may approach the Consumer Commission or Legal Courts (based on the issue) as mentioned here.

Final Options – Legal Authorities:

  1. CPGRAMS (Public Grievance) – Central Government of India
  2. Consumer Disputes Redressal Commissions
  3. Legal Courts

Instruction – Let us try to find out the available official helpline numbers, e-mail, and procedures to get faster redressal of the complaints. Take time to read and follow all the mentioned information and instructions then use the details as per your requirement.


Toll-Free IRCTC Customer Care Numbers

IRCTC has various toll-free customer care numbers for different issues. You can call the helpline numbers to register complaints about payment, services, reservations, and products offered by it.

The Toll-Free Customer Care Numbers of IRCTC:

IRCTC Complaint Number (E-ticketing)
(Language: Hindi or English)
14646, 07556610661
07554090600
E-Catering Services Customer Care Number 1323, 9717639006
IRCTC SBI Card Helpline Number 012439021212
18001801295 (BSNL/MTNL)
Indian Railways (IRHES) Helpline Number 139

IRCTC Services Helpline Numbers to Register Complaints:

IRCTC Air Ticketing (Flight) Helpline Number 1800110139, 07556698100
07554090400
Tourism Helpline Number of IRCTC 1800110139, 07556698100
07554090400
Maharajas’ Express Train Helpline Number +919717635915
Buddhist Train Helpline Number +919717648718

After successful registration of your complaint, always get the reference/complaint number to track the status and for future reference (You may also ask the customer support team).

Tips – If you are not satisfied with the final response or the issue is not resolved then you can send an e-mail to the concerned support team of IRCTC with the reference number and other details.


IRCTC E-mail Support

You can send an e-mail to customer care support for specific issues. To lodge a successful complaint, mention the following details in the e-mail:

  • Name, contact number, and other personal detail
  • Details of the IRCTC services (Example – PNR number, product detail, attach invoice, other information)
  • Description of the issue (If available then also mention the reference number of the previously registered complaint).
  • Attach other supportive invoices and documents

IRCTC E-mail for Customer Support and to Lodge Complaints:

Type of Service/Issue E-mail
IRCTC E-tickets and reservation related care@irctc.co.in
For e-ticket cancellation etickets@irctc.co.in
Air ticketing (flights) issues related (IRCTC) flights@irctc.co.in
IRCTC Bus help/support related buscare@irctc.com
For Tourism Services by IRCTC tourism@irctc.com
Maharajas’ Express support/help maharajas@irctc.com
For Buddhist Train related issues buddhisttrain@irctc.com
For IRCTC iMudra prepaid wallet & card imudracare@irctc.co.in
IRCTC SBI Card issues related customercare@sbicard.com
For other IRCTC SBI Card account queries/ issues loyaltyprogram@irctc.co.in
Corporate Flight (air ticket) booking queries/help co.corporatetravel@irctc.com

Note – After successful registration of your complaint, note down the reference number for future reference to escalate the unresolved grievance to the higher authorities or zonal offices of IRCTC.


Register an Online Complaint

IRCTC has provided an online portal and mobile app for various services. You can use these apps for the cancellation of the ticket, ticket booking, insurance claims, chat services (Disha), tatkal ticket booking, tour package booking, and many more.

Also, people can lodge an online complaint through the online chat service Disha (Co-rover) of IRCTC. For this, you just need to visit the link or download the apps and follow the instructions as mentioned below.

Links to Lodge Online Complaint and for Services of IRCTC:

IRCTC Helpline and Control Center Details Click Here
Lodge Online Complaint to Rail Madad File Complaint
Ticket Cancellation & Refund Rules View/Download
Lodge IRCTC E-ticketing online complaint
(cancellation, Disha, refund & train related e-services)
Click Here
IRCTC Bus Booking (Online) Book Now
IRCTC Tourism Zonal Helplines View/Contact

IRCTC Mobile App and Social Accounts:

Mobile App (IRCTC) Download
IRCTC Rail Connect Android | iOS
IRCTC eCatering Food on Track Android | iOS
IRCTC Air App Android | iOS
iMudra – Wallet & Card Android
IRCTC Tourism App Android | iOS
Social Media Accounts Twitter | Facebook
Youtube | Instagram

Note – If your grievance is yet not resolved you can call the higher authorities of the zonal offices or e-mail with the reference number or can directly contact the Head/corporate office of the IRCTC.

Important Instructions by IRCTC:

Travel Insurance Claim Conditions View/Download
Instructions for Internet Ticket Booking View/Download
Tatkal Ticket Booking Guidelines View/Download

If you want to file a refund or claim for the parcel, damaged product, non-delivery, loss or shortage issues or complaints, visit the link:

Click Out: File an online Railway Claims and Freight Refund


Corporate/Head Office of IRCTC

The IRCTC corporate office is the higher authority/office where you can file a grievance if your issue is not resolved by any given customer care support or executive within the given time limit.

To escalate the grievance of a previously registered complaint, mention the issue and other details in the e-mail with supportive documents like e-ticket, invoice, package details, and other documents.

The E-mail, Phone Number, and Address of the IRCTC Corporate Office:

1. Indian Railways Catering and Tourism Corporation Ltd.

Address B-148, 11th Floor, Statesman House,
Barakhamba Road, New Delhi – 110001.
Phone No. 01123311263, 01123311264, 01123314752, 01123314784
Fax No.
011-23311259
E-mail
care@irctc.co.in (for internet ticketing complaints)

2. Internet Ticketing Services (Indian Railways Conference Association Building)

Address Internet Ticketing, State Entry Road,
Indian Railway Conference Association Building,
New Delhi-110055.
Phone No. 07556610661
E-mail
ggmit@irctc.com

3. To Send an Original GC/TTE Certificate

Address GGM/IT
Indian Railway Catering and Tourism Corporation Ltd.,
Internet Ticketing Centre, IRCA Building,
State Entry Road, New Delhi 110055.

You can use these contact details as per your requirement and issue. You can write an application or send an e-mail to the concerned department of IRCTC.

Note – If yet not satisfied with the final order or responses of the grievance officers (GROs), you can file an online public grievance to CPGRAMS of Central Government. For this click the given link below.

Click Out: Lodge an Online Public Grievance at the CPGRAMS of Central Government

Tips – If you have any disputes related to fair, high charges, payment, and other services of IRCTC and have yet not resolved or are not satisfied with final redressal then you can file a petition to the consumer commission. For this visit the given link below.

Click Out: File an Online Petition to Consumer Disputes Redressal Commission on E-DAAKHIL

If you want to contact the IRCTC central control Centers, and regional and zonal offices, use the information mentioned below.


IRCTC Central Control Number: Help & Queries

Call the Central Control Numbers of IRCTC in different zones to get help or resolve issues related to the services offered by IRCTC. You can also raise queries and send an e-mail to get help from the support team and officials.

IRCTC Central Control Number: +919078089263, +919701360695

Central Control Contact Numbers and E-mails:

Control Zones (IRCTC) Phone No. and E-mail
Central Control +919717639006
centralcontrol@irctc.com
East Zone +919831074006
controleastzone@irctc.com
West Zone +918287931874, +918287931875
controlwestzone@irctc.com
North Zone +919717640700
controlnorthzone@irctc.com
South Zone +919003016161
controlsouthzone@irctc.com
South Central Zone +919701360702
controlsouthcentralzone@irctc.com

IRCTC Tourism Facilities Centres: Helpline Numbers and E-mails

The helpline numbers, e-mail, and addresses of the IRCTC Tourism Facilities Centres are available to provide support, resolved queries, and redress the issues of the tourist and visitors.

1. New Delhi

Phone No. +01123213197, +919717648888
Address Near Cloakroom, Opp to Executive Lounge,
Platform No.16 New Delhi Railway Station,
Ajmeri Gate, New Delhi – 110002.

2. Chennai

Phone No. +919003140681, +914425332548
Address Gate No.3, Main Entrance, (Opposite to SMR Room)
Chennai Central Railway Station, Park Town,
Chennai – 600003, Tamil Nadu.

3. Mumbai

Phone No. +918433926649
Address Main Line Station, Mumbai Central Railway Station,
Mumbai, Maharashtra – 400008.

4. Kolkata

Phone No. +919002040089, +919002040142
Address Howrah Railway Station (Howrah Old Complex),
Near to Railway Enquiry & Opp to Platform no 10, Howrah-711101.

5. Agra

Phone No. +919794863639, +919794863641, 05622420111 (landline)
Address Platform No.1, Agra Cantt. Railway Station,
Agra – 282003.

6. Ahmedabad

Phone No. +917922160576
Address Platform No.1, Near Gate No.1 & Gujarat Tourism Office,
Musafirkhana, Ahmedabad – 380002.

7. Bengaluru

Phone No. +918022960014, +919741429437
Email tifcsbc@irctc.com
Address Concourse area, Main Entrance Bengaluru City Railway Station,
Bangalore – 560025, Karnataka.

8. Bilaspur

Phone No. +917752247040, +918287932242
Email bhanu6504@irctc.com
Address  Beside VIP Gate No. 02 Bilaspur Railway Station,
Bilaspur – 495001, Chhattisgarh.

9. Coimbatore

Phone No. +918287931965
Email tifccoimbatore@irctc.com
Address Area Office No.209 Maruti Towers, Opp to Government Hospital,
Coimbatore- 641018.

10. Ernakulam

Phone No. +918287932082
Email tourismkerala@irctc.com
Address Tourism Information and Facilitation Centre,
1st Floor, Salih Arcade, 40/8194, Convent Road,
Kochi- 682035.

11. Gaya

Phone No. +919771440025, +919771440010
Address Platform No. 1, Near SBI ATM,
Opposite Bihar Tourism Office,
Gaya, Bihar.

12. Hubli

Phone No. +919741421088
Address IRCTC area office, Near the booking office,
Hubli Railway Station, Hubli – 580023.

13. Indore

Phone No. +919630098913
Address  Platform No. 1, Opp PRO office, Indore Railway Station,
Indore, Madhya Pradesh – 452001.

14. Jabalpur

Phone No. +917898970238, +917614010702
Address Near Railway Retiring Room, Platform No 1, Jabalpur Railway Station,
Madhya Pradesh – 482001.

15. Kozhikode

Phone No. +918287932098
Email tifcclt@irctc.com
Address Platform No. 1, Near Food Plaza Kozhikode Railway Station,
Kozhikode- 673001, Kerala.

16. Mysuru

Phone No. +919741421486, +918212426001
Email tifcmys@irctc.com
Address Near General Booking Office Mysuru Junction,
Mysore, Karnataka.

17. Madurai

Phone No. +914522345757, +919003140714
Address  First floor, New Concourse, Madurai Railway junction
Madurai – 625001, Karnataka.

18. Puri

Phone No. +916752223005, +919777440061
Address Opposite to second-class waiting Hall,
Besides RPF Post, Puri Railway station concourse,
Puri, Odisha.

19. Pune

Phone No. +919503057202
Address IRCTC Regional Office, 1st Floor, Retiring Room No. 1,
Above Station Manager, Office, Pune Railway Station,
Pune, Maharashtra – 411001.

20. Secunderabad

Phone No. +914027800580, +919701360690
Address IPlatform No. 10, Beside SBI Credit Card Counter,
Secunderabad Railway Station,
Secunderabad, Telangana.

21. Tirupati

Phone No. +919701360612, +918772222010
Address Platform No.1, Beside Main Entrance, Tirupati Railway Station,
Tirupati, Andhra Pradesh.

22. Vijayawada

Phone No. +918662572280, +918374000783, +919701360634, +919701360675
Address Platform No.1, Beside Main Entrance, Vijayawada Railway Station,
Vijayawada, Andhra Pradesh.

23. Vishakhapatnam

Phone No. +919078089263, +919701360695
Address Visakhapatnam Railway Station, Platform No. 1,
Besides APTDC Counter, Visakhapatnam-530004.

For the tourism services of IRCTC, contact these helplines of the concerned zonal tourism offices.


Zonal and Regional Offices of IRCTC: Contact Details

The contact details (address, e-mail, and helpline numbers (phone number) of the concerned zonal and regional offices of IRCTC can be used to get help for the services of the IRCTC (railway and other). The official details are listed here.

1. East Zone, IRCTC

East Zone I & II, Kolkata:

Phone No. +919078089263, +919701360695
Email ggmkolkatta@irctc.com
Address Visakhapatnam Railway Station, Platform No. 1,
Besides APTDC Counter, Visakhapatnam-530004.
Fax No. 03322439046

Regional Office – Patna:

Phone No. +916122205801, +916122213993
Address Biscomaun Tower,4th Floor, West Gandhi Maidan,
Patna – 800001, Bihar.
Fax No. 06122213993

Regional Office – Guwahati:

Phone No. +913612737123
Address 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road,
Ambari, Guwahati, Assam – 781001.
Fax No. 03612367122

2. West Zone, IRCTC

West Zone Office, Mumbai:

Phone No. +912222618062, +912222618063, +912222618064
Email ggmmumbai@irctc.com
Address  2nd Floor, New Administrative Building, Central Railway,
Chhatrapati Shivaji Terminal (CST),
Mumbai-400001, Maharashtra.
Fax No. 02222618066

West Regional Office – Bhopal:

Phone No. +917552577011, +917554285226
Address 2nd Floor, Paryawas Bhavan, Block-4 , Arera Hills,
Bhopal – 462011, Madhya Pradesh.
Fax No. 07554057982

West Regional Zone – Ahmedabad:

Phone No. +917926582673, +917926582675
Address 5th Floor, Pelican Building, Gujarat Chamber of Commerce and Industry, Ashram Road,
Ahmedabad-380009, Gujarat.
Fax No. 07926580735

North Zone, IRCTC

North Zone Office, New Delhi:

Phone No. +911123234763, +911123221146
Email ggmdelhi@irctc.com
Address Rail Yatri Niwas Building, New Delhi Railway Station Complex,
Ajmeri Gate Side, New Delhi – 110002.
Fax No. 01123210321

North Regional Office – Lucknow:

Phone No. +915222305522
Address Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand,
Gomti Nagar, Lucknow – 226010.
Fax No. 05222305533

North Regional Office – Jaipur:

Phone No. +911414020194, +911414020198
Address 708, 7th Floor, Crystal Mall, Sawai Jai Singh Highway,
Banipark, Jaipur- 302016, Rajasthan.
Fax No. 01414020193

North Regional Office – Chandigarh:

Phone No. +911724645795, +911726572156
Address 7SCO-80-81-8, Sector -34A, Chandigarh – 160034.
Fax No. 01724645795

South Central Zone, IRCTC

South Central Zone Office – Secunderabad:

Phone No. +914027702401, +914027808899
Email ggmsecunderabad@irctc.com
Address 9-1-129/1/102, 1st Floor, Oxford Plaza, Sarojini Devi Road,
Secunderabad, Telangana – 500003.
Fax No. 01724645795

South Central Regional Office – Bhubaneswar:

Phone No. +916742303657, +916742303658
Address House No-08, Gangadhar Meher Nagar, Jaydev Vihar (In front of Pal Heights),
Bhubaneswar, Odisha – 751013.
Fax No. 06742301853

South Zone, IRCTC

South Zone Office – Chennai:

Phone No. +914428363726, +914428363727 (Zonal Office), +914428362145 (Control Center)
Email ggmchennai@irctc.com
Address 6A, The Rain Tree Place, No.9, MC Nicholas Road,
Chetpet, Chennai – 600031, Tamil Nadu.
Fax No. 04428363453

South Regional Office – Bangalore:

Phone No. +918023123877
Email rosbc@irctc.com
Address No.82, IDBI Bank, Shree Maruthi Ramakrishnan Arcade,
Dr.Rajkumar Road, Rajaji Nagar, Bangalore – 560010.
Fax No. 08023123877

South Regional Office – Ernakulam:

Phone No. +914842382991
Email rm_ers@irctc.com
Address Salih Arcade, Ist Floor, Building No.40/8194,
Convent Road, Kochi- 682035, Kerala.

These are the listed contact numbers, e-mail, and addresses of each zonal and its regional offices of IRCTC. You can directly contact or visit the office for help or any other services. You may also lodge a grievance with the concerned office.

Note – Still dissatisfied with the final redressed of IRCTC? You may approach the National Consumer Commission and the concerned tribunal or statutory body. Further, you may appeal in legal court with the help of a legal expert.


Reference

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