Indian Railways has 17 zones and each zone has divisions that control and manage the railway stations and operations of trains. The Additional Divisional Railway Manager (ADRM) is the designated office where previously registered unresolved or unsatisfactory complaints can be escalated by e-mail or written letter.
At the divisional office of Indian Railways in the concerned zone, you can lodge a grievance to the ADRM, if your issues are not resolved by the level 1 customer care executive, appointed officers, and online complaint portal Rail Madad.
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If you have not yet registered any complaint to the Indian Railways about train, station, or ticket-related issues or any unethical behavior by the railway officials or employees (briber/corruption), first lodge an online complaint at Rail Madad or at the CPGRAMS (public grievances).
At level -1, Lodge an online complaint by visiting the links below:
- Register Online Complaints to Indian Railways at Rail Madad
- Lodge an Online Grievance at CPGRAMS about Indian Railways
Yet not satisfied? At level – 2, you can escalate the complaint or register a grievance to the ADRM officer of the concerned Railway Division. The helpline numbers, contact numbers, e-mail, and addresses can be used to raise a grievance. Get these details below.
Divisional ADRM Office of Indian Railways: Helpline Number, E-mail, and Contact Details
Each Zone of Indian Railways has a Public Grievance Redressal Organization to redress the unresolved or unsatisfactory complaints of the passengers or business/corporate (freight, parcels, or train services) clients. The designated officer of each division is ADRM (Additional Divisional Railway Manager)
The helpline numbers, e-mail, and contact details of the Divisional Railway Manager (ADRM) to lodge and escalate a grievance are provided. Use these contact details.
Helpline Number, E-mail, and Contact Details of Railway Division Office (ADM Officer):
Central Railway Zone, IR
1. ADRM, Mumbai Division:
| Phone No: +912267455005 E-mail: adrmadmin@bb.railnet.gov.in Twitter: @drmmumbaicr Address: DRM Office, Mumbai CSMT 400001. Read More: Contact to Mumbai Division |
2. ADRM, Bhusaval Division:
| Phone No: +912582222585 E-mail: adrm@bsl.railnet.gov.in Twitter: @BhusavalDivn Address: DRM Office, Bhusaval – 425201. Read More: Bhusaval Division |
3. ADRM, Nagpur Division:
| Phone No: +917122561478 E-mail: adrmadmin@ngp.railnet.gov.in Twitter: @drmcrngp Address: DRM Office, Nagpur 440001. Read More: Nagpur Division |
4. ADRM, Solapur Division:
| Phone No: +912172312754 E-mail: adrm@sur.railnet.gov.in Twitter: @DrmSolapur Address: DRM Office, Solapur 413001. Read More: Solapur Division |
5. ADRM, Pune Division:
| Phone No: +912026059593 E-mail: adrm@pa.railnet.gov.in Twitter: @drmpune Address: DRM Office, Pune 411011. Read More: Pune Division |
Eastern Central Railway Zone, IR
1. ADRM, Danapur Division:
| Phone No: +916115232036, +916115232523 E-mail: adrmdnr1@gmail.com, adrmopdnr@gmail.com Twitter: @DrmDnr Address: ADRM Office, Danapur 801105. Read More: Danapur Division |
2. ADRM, Dhanbad Division:
| Phone No: +913262220099, +913262220500 E-mail: drm@dhn.railnet.gov.in Twitter: @drmdhnecr Address: ADRM Office, Dhanbad 826001. Read More: Dhanbad Division |
3. ADRM, Pt. Deen Dayal Upadhyay (DDU or Mugalsarai) Division:
| Phone No: +915412255800, +915412221647 Twitter: @DRM_DDU Address: ADRM Office, Pt. DDU 232101. Read More: Pt. DDU Division |
4. ADRM, Samastipur Division:
| Phone No: +916274222014 E-mail: adrmspj8001@gmail.com, adrm2spj@gmail.com Twitter: @spjdivn Address: ADRM Office, Samastipur 848101. Read More: Samastipur Division |
5. ADRM, Sonapur Division:
| Phone No: +916158221651, +916158221655 Twitter: @drmsee1 Address: ADRM Office, Sonapur 841101. Read More: Sonapur Division |
Read More: Contact Details of Eastern Railway Zone Officials
Eastern Railway Zone, IR
1. ADRM, Howrah Division:
| Phone No: +913326413567 E-mail: drm@hwh.railnet.gov.in Twitter: @drmhowrah Address: 3rd. Floor, DRM Building, Howrah 711101. Read More: Howrah Division |
2. ADRM, Sealdah Division:
| Phone No: +913323502456, +913323503715 E-mail: drm@sdah.railnet.gov.in, adrmosealdah@gmail.com Twitter: @drmsdah Address: ADRM Office, Sealdah 700014. Read More: Sealdah Division |
3. ADRM, Asansol Division:
| Phone No: +913412303421 E-mail: adrm@asn.railnet.gov.in, drm@asn.railnet.gov.in Twitter: @DRM_ASN Address: ADRM Office, Asansol 713301. Read More: Asansol Division |
4. ADRM, Malda Division:
| Phone No: +913512266888 E-mail: adrm@mldt.railnet.gov.in Twitter: @drmmalda Address: ADRM Office, Malda 732101. Read More: Malda Division |
Eastern Coastal Railway Zone, IR
1. ADRM, Khurda Road Division:
| Phone No: +916742490264 E-mail: adrm_kur@kur.railnet.gov.in, adrm_kur@eastcoastrailway.gov.in Twitter: @DRMKhurdaRoad Address: ADRM Office, Khurda Road 752050. |
2. ADRM, Waltair Division:
| Phone No: +918912746202 E-mail: adrm_wat@ecor.railnet.gov.in, drm_wat@eastcoastrailway.gov.in Twitter: @DRMWaltairECoR Address: ADRM Office, Waltair Rl. St. 530004. |
3. ADRM, Sambalpur Division:
| Phone No: +916632405312 E-mail: adrm_sbp@sbp.railnet.gov.in, adrm_sbp@eastcoastrailway.gov.in Twitter: @DRMSambalpur Address: ADRM Office, Sambalpur 768002. |
Read More: Contact details of Eastern Coastal Railway Zone Officials
Northern Railway Zone, IR
1. ADRM, Ambala Division:
| Phone No: +911712610800 E-mail: drm@umb.railnet.gov.in Twitter: @drm_umb Address: ADRM Office, Ambala 134003. Read More: Ambala Division |
2. ADRM, Delhi Division:
| Phone No: +911123742203, +911123746678 E-mail: adrmadmn@gmail.com, drm@dli.railnet.gov.in Twitter: @drm_dli Address: ADRM Office, Delhi Jn. 110006. Read More: Delhi Division |
3. ADRM, Firozpur Division:
| E-mail: adrm@fzr.railnet.gov.in, drm@fzr.railnet.gov.in Twitter: @drm_fzr Address: ADRM Office, Firozpur 152001. Read More: Firozpur Division |
4. ADRM, Lucknow Division:
| Phone No: +915222234752, +915222234667 E-mail: adrm@lko.railnet.gov.in, drm@lko.railnet.gov.in Twitter: @drm_lko Address: ADRM Office, Lucknow Jn. 226001. Read More: Lucknow Division |
5. ADRM, Moradabad Division:
| Phone No: +915912420962, +915912410555 E-mail: adrm@mb.railnet.gov.in, adrminfra@mb.railnet.gov.in, drm@mb.railnet.gov.in Twitter: @drm_mb Address: ADRM Office, Moradabad Jn. 244001. Read More: Moradabad Division |
North Eastern Railway Zone, IR
1. ADRM, Izzatnagar Division:
| Phone No: +915812547217 E-mail: adrm@izn.railnet.gov.in, drm@izn.railnet.gov.in Twitter: @drm_drmizn Address: ADRM Office, Izzatnagar 243122. Read More: Izzatnagar Division |
2. ADRM, Lucknow Division:
| Phone No: +915222233114 E-mail: adrm@ljn.railnet.gov.in, drm@ljn.railnet.gov.in Twitter: @drmljn Address: ADRM Office, Lucknow Jn. 226004. Read More: Lucknow NER Division |
3. ADRM, Varanasi Division:
| Phone No: +915422224801 E-mail: adrminfra@bsb.railnet.gov.in, drm@bsb.railnet.gov.in, adrmop@bsb.railnet.gov.in Twitter: @drmbsbner Address: ADRM Office, Varanasi, 221002. Read More: Varanasi Division |
North Central Railway Zone, IR
1. ADRM, Prayagraj Division:
| Phone No: +915322407219, +915322407265, +915122322752 (CNB) Twitter: @drmncrald Address: ADRM Office, Prayagraj 211001. Read More: Prayagraj Division |
2. ADRM, Agra Division:
| Phone No: +915622420978, +915622421290, +915622420979 Twitter: @DRM_Agra Address: ADRM Office, Agra 282001. Read More: Agra Division |
3. ADRM Jhansi Division:
| Phone No: +915102442094, +915102449417, +915102440324 Twitter: @DrmJhansi Address: ADRM Office, Jhansi 284003. Read More: Jhansi Division |
North East Frontier Railway Zone, IR
1. ADRM, Katihar Division:
| Phone No: +916452231744, +916452230555 Twitter: @drm_kir Address: ADRM Office, Katihar 854105. Read More: Katihar Division |
2. ADRM, Alipurduar Division:
| Phone No: +913564255683, +913564255273 Twitter: @drm_apdj Address: ADRM Office, Alipurduar 736123. Read More: Alipurduar Division |
3. ADRM, Lumding Division:
| Phone No: +913674263395, +913674263362 Twitter: @drm_lmg_nfr Address: ADRM Office, Lumding 782447. Read More: Lumding Division |
4. ADRM, Tinsukia Division:
| Phone No: +913742337729, +913742330032 Twitter: @drm_tsk Address: ADRM Office, Tinsukia 786145. Read More: Tinsukia Division |
5. ADRM, Rangiya Division:
| Phone No: +913621244350, +913621240483 Twitter: @DRM_RNY Address: ADRM Office, Rangiya 781354. Read More: Rangiya Division |
North Western Railway Zone, IR
1. ADRM, Ajmer Division:
| Phone No: +911452421752, +919001196000, +919001031619 (Emergency) E-mail: adrm@aii.railnet.gov.in, drm@aii.railnet.gov.in Twitter: @DrmAjmer Address: ADRM Office, Ajmer 305001. Read More: Ajmer Division |
2. ADRM, Bikaner Division:
| Phone No: +911512521568, +919001197000, +919829187002 (Emergency) E-mail: adrm@bkn.railnet.gov.in, drm@bkn.railnet.gov.in Twitter: @drmbikaner Address: ADRM Office, Bikaner 334001. Read More: Bikaner Division |
3. ADRM, Jaipur Division:
| Phone No: +911412200322, +919001199000, +919001199916 (Emergency) E-mail: adrminfra@jp.railnet.gov.in, drm@jp.railnet.gov.in Twitter: @DRMJaipur Address: ADRM Office, Jaipur 302006. Read More: Jaipur Division |
4. ADRM, Jodhpur Division:
| Phone No: +912912431187, +919001198000, +919001198916 (Emergency) E-mail: adrm@ju.railnet.gov.in, drm@ju.railnet.gov.in Twitter: @DRMJodhpurNWR Address: ADRM Office, Jodhpur 342001. Read More: Jodhpur Division |
Western Railway Zone, IR
1. ADRM, Mumbai Central Division:
| Phone No: +912267644002, +912223070553, +912223002977 E-mail: adrmbct@gmail.com, adrmtbct@wr.railnet.gov.in, drm@bct.railnet.gov.in Twitter: @drmbct Address: DRM’s Office, Western Railway, Mumbai Central, Mumbai-400008. Read More: Mumbai Central Division |
2. ADRM, Vadodara Division:
| Phone No: +912652641414, +912652638081 E-mail: adrm@brc.railnet.gov.in, drm@brc.railnet.gov.in Twitter: @DRMBRCWR Address: DRM’s Office, Western Railway, Pratapnagar, Vadodara-390004, Gujarat. Read More: Vadodara Division |
3. ADRM, Ahmedabad Division:
| Phone No: +917922204590, +917922204588 E-mail: adrm@adi.railnet.gov.in, drm@adi.railnet.gov.in Twitter: @drmadiwr Address: DRM’s Office, Western Railway, Naroda Road, Amdupura, Ahmedabad-382345, Gujarat. Read More: Ahmedabad Division |
4. ADRM, Ratlam Division:
| Phone No: +917412243212, +917412232300 E-mail: adrm@rtm.railnet.gov.in, drm@rtm.railnet.gov.in Twitter: @RatlamDRM Address: DRM’s Office, Western Railway, Ratlam-457001, Madhya Pradesh. Read More: Ratlam Division |
5. ADRM, Rajkot Division:
| Phone No: +912812476903, +912812477006 E-mail: adrm@rjt.railnet.gov.in, drm@rjt.railnet.gov.in Twitter: @wrdrmrjt Address: DRM’s Office, Western Railway, Rajkot-360001, Gujarat. Read More: Rajkot Division |
6. ADRM, Bhavnagar Division:
| Phone No: +912782445506, +912782445475 E-mail: adrm@bvp.railnet.gov.in, adrmbvp2012@gmail.com, drm@bvp.railnet.gov.in Twitter: @DRM_BVP Address: DRM’s Office, Western Railway, Bhavnagar-364003, Gujarat. Read More: Bhavnagar Division |
Western Central Railway Zone, IR
1. ADRM, Jabalpur Division:
| Phone No: +917612622132, +917612678080 E-mail: drm@jbp.railnet.gov.in Twitter: @drmjabalpur Address: ADRM’s Office, Western Central Railway, Jabalpur-482001, Madhya Pradesh. Read More: Jabalpur Division |
2. ADRM, Bhopal Division:
| Phone No: +917552457214, +917552457200 E-mail: adrm@bpl.railnet.gov.in, drm@bpl.railnet.gov.in Twitter: @BhopalDivision Address: ADRM’s Office, Western Central Railway, Bhopal-462030, Madhya Pradesh. Read More: Bhopal Division |
3. Kota Division:
| Phone No: +917442467002, +917442467145, +917442467000 E-mail: adrm@ktt.railnet.gov.in, drm@ktt.railnet.gov.in Twitter: @drmkota Address: ADRM’s Office, Western Central Railway, Kota-324002, Rajasthan. Read More: Kota Division |
Southern Railway Zone, IR
1. ADRM, Chennai Division:
| Phone No: +914425358131 E-mail: adrm1@mas.railnet.gov.in Twitter: @DrmChennai Address: ADRM’s Office, Southern Railway, Chennai-600003, Tamil Nadu. |
2. ADRM, Trivandrum Division:
| Phone No: +914712325468, 04712329454 (Fax) E-mail: adrm@sa.railnet.gov.in Twitter: @TVC138 Address: ADRM’s Office, Southern Railway, Trivandrum (Thiruvananthapuram)-695001, Kerala. |
3. ADRM, Palaghat Division:
| Phone No: +914912555343, 04912557022 (Fax) E-mail: adrm@pgt.railnet.gov.in Twitter: @propgt14 Address: ADRM’s Office, Southern Railway, Palghat (Palakkad)-678583, Kerala |
4. ADRM, Tiruchchirappalli Division:
| Phone No: +914312416105, 04312416202 (Fax) E-mail: adrm@tpj.railnet.gov.in Twitter: @DRMTPJ Address: ADRM’s Office, Southern Railway, Tiruchchirappalli (Trichy)-620001, Tamil Nadu. |
5. ADRM, Madurai Division:
| Phone No: +914522308002, 04522308002 (Fax) E-mail: adrm@mdu.railnet.gov.in Twitter: @drmmadurai Address: ADRM’s Office, Southern Railway, Madurai-625016, Tamil Nadu. |
6. ADRM, Salem Division:
| Phone No: +914272431957, 04272431957 (Fax) E-mail: adrm@tpj.railnet.gov.in Twitter: @SalemDRM Address: ADRM’s Office, Southern Railway, Salem-636005, Tamil Nadu. |
Read More: Contact Details of Divisional Offices under Southern Railway Zone
South Central Railway Zone, IR
1. ADRM, Guntakal Division:
| Phone No: +918552226674, +918552226467 E-mail: adrm@gtl.railnet.gov.in, drm@gtl.railnet.gov.in Twitter: @drmgtl Address: ADRM, Divisional Railway Manager’s Office, Guntakal Division, South Central Railway, Guntakal, Ananthapur District – 515801, Andhra Pradesh. Read More: Guntakal Division |
2. ADRM, Guntur Division:
| Phone No: +91863 2243541, +918632234229 E-mail: adrm@gnt.railnet.gov.in, drm@gnt.railnet.gov.in Twitter: @drmgnt Address: ADRM Office, Rail Vikas Bhavan, Guntur Division, South Central Railway, Pattabhipuram, Guntur-522006, Andhra Pradesh. Read More: Guntur Division |
3. ADRM, Secunderabad Division:
| Phone No: +914027831631, +914027830449 E-mail: adrmgsc@gmail.com, drm@sc.railnet.gov.in, adrmt@sc.railnet.gov.in Twitter: @ddrmsecunderabad Address: ADRM Office (G), Secunderabad Division, South Central Railway, Sanchalan_bhavan, Secunderabad-500025, Telangana. Read More: Secunderabad Division |
4. ADRM, Vijayawada Division:
| Phone No: +918662573302, +918662572690 E-mail: adrm@bza.railnet.gov.in, drm@bza.railnet.gov.in Twitter: @drmvijayawada Address: ADRM, Divisional Railway Manager’s Office, Vijayawada Division, South Central Railway, Vijayawada-520003, Andhra Pradesh. Read More: Vijayawada Division |
5. ADRM, Hyderabad Division:
| Phone No: +914027825757, +914027820152 E-mail: adrm@hyb.railnet.gov.in, drm@hyb.railnet.gov.in Twitter: @drmhyb Address: ADRM Office, Hyderabad Division, South Central Railway, Secunderabad-500025, Telangana. Read More: Hyderabad Division |
6. ADRM, Nanded Division:
| Phone No: +91246260333, +91246213333 E-mail: adrm@ned.railnet.gov.in, drm@ned.railnet.gov.in Twitter: @drmned Address: Additional Divisional Railway Manager (ADRM), Divisional Railway Manager Office, Nanded Division, South Central Railway, Near Airstrip, Sangvi, Nanded- 431605, Maharashtra. Read More: Nanded Division |
South Eastern Railway Zone, IR
1. ADRM, Adra Division:
| Phone No: +913251244283, +913251244221 E-mail: adrm@ada.railnet.gov.in, drm@ada.railnet.gov.in Twitter: @ADRARAIL Address: ADRM Office, Adra Division, South Eastern Railway, Adra-723121, West Bengal. Read More: Adra Division |
2. ADRM, Chakradharpur Division:
| Phone No: +916587238199, +919771482001, +916587238026 E-mail: adrm@ckp.railnet.gov.in, adrmckp@gmail.com, drm@ckp.railnet.gov.in Twitter: @DRMCKP Address: ADRM Office, Chakradharpur Division, South Eastern Railway, Chakradharpur-833102, Jharkhand. Read More: Chakradharpur Division |
3. ADRM, Kharagpur Division:
| Phone No: +913222255504, +913222255308 E-mail: adrm@kgp.railnet.gov.in, drm@kgp.railnet.gov.in Twitter: @drmkgp Address: ADRM Office, Kharagpur Division, South Eastern Railway, Kharagpur-721301, West Bengal. Read More: Kharagpur Division |
4. ADRM, Ranchi Division:
| Phone No: +919771484002, +919771484000 E-mail: adrm@rnc.railnet.gov.in, drm@rnc.railnet.gov.in Twitter: @drmrnc Address: ADRM Office, Ranchi Division, South Eastern Railway, Ranchi-834003, Jharkhand. Read More: Ranchi Division |
South East Central Railway Zone, IR
1. ADRM, Bilaspur Division:
| Phone No: +917752247102, +919752876001, +917752247100 E-mail: adrm@bsprailnet.gov.in, drm@bsp.railnet.gov.in Twitter: @DRMBilaspur Address: ADRM Office, Bilaspur Division, South East Central Railway, Bilaspur-495004, Chhattisgarh. Read More: Bilaspur Division |
2. ADRM, Raipur Division:
| Phone No: +917712252202, +919752877001, +917712252200 E-mail: adrm@r.railnet.gov.in, drm@r.railnet.gov.in Twitter: @drm_raipur Address: ADRM Office, Raipur Division, South East Central Railway, Raipur-492001, Chhattisgarh. Read More: Raipur Division |
3. ADRM, Nagpur Division:
| Phone No: +917122565224, +919730078001, +917122561939 E-mail: adrm@nag.railnet.gov.in, drm@nag.railnet.gov.in Twitter: @drmngpsecr Address: ADRM Office, Nagpur Division, South East Central Railway, Nagpur-440021, Maharashtra. Read More: Nagpur Division |
South Western Railway Zone, IR
1. ADRM, Hubballi (Hubli) Division:
| Phone No: +918362363499, +918362363494, 08362289648 (Fax) E-mail: adrm@ubl.railnet.gov.in, drm@ubl.railnet.gov.in Twitter: @drmubl Address: ADRM Office, Hubballi Division, South Western Railway, Hubballi (Hubli)-580020, Karnataka. Read More: Hubballi (Hubli) Division |
2. ADRM, Bengaluru Division:
| Phone No: +918022205749, +918022871498, 08022356411 (Fax) E-mail: adrm@sbc.railnet.gov.in, drm@sbc.railnet.gov.in Twitter: @drmsbc Address: ADRM Office, Bengaluru Division, South Western Railway, Banglore-560023, Karnataka. Read More: Bengaluru Division |
3. ADRM, Mysuru Division:
| Phone No: +918212420911, +918212420602, 08212420990 (Fax) E-mail: adrm@mys.railnet.gov.in, drm@mys.railnet.gov.in Twitter: @DrmMys Address: ADRM Office, Mysuru Division, South Western Railway, Mysore-570021, Karnataka. Read More: Mysuru Division |
These are the e-mail, and contact details of the Additional Divisional Railway Manager (ADRM) of different concerned divisions that come under the zonal head office of Indian Railways.
Escalation of the Grievance to AGM
The grievance cell of each divisional office is headed by the ADRM officer who is responsible for resolving the unsatisfactory or unresolved complaints by the concerned offices of its jurisdiction railway stations.
If you are not satisfied with the redressal of the issue or are not resolved within the given time by this grievance cell at the division level, you may escalate this grievance to the Additional General Manager (AGM) of the Zonal Head Office of the concerned division.
The means to lodge this unsatisfactory complaint can be e-mail, send a written application to the head office (AGM), or call to get help and book an appointment for a meeting with the AGM officer of your zone. To get the helplines, e-mail, and contact details of the Zonal Head Offices of Indian Railways, visit the link below.
Click Out: AGM of Zonal Head Office, Indian Railways: Helpline Numbers, E-mail, and Contact Details to Lodge a Grievance
Read the instructions and use the information about the zonal head office to get faster redressal of your complaints from the AGM (Head of Zonal Grievance Cell).
Must provide the following information in the Grievance Escalation Application:
- Reference number or copy of acknowledgement receipt of the previous complaint to ADRM.
- Name, Contact Number, and Address.
- Copy of the complaint letter submitted to ADRM and response (if available).
- Copy of proofs, supporting documents, etc.
- Description of the issue with facts and evidence.
Frequently Asked Questions (FAQs)
Q. What is the grievance redressal level of Indian Railways?
A. The complaints of the passengers and other nature with being redressed by the Indian railways in 3 levels. At the initial stage, your issues will be resolved by the station master/directory or by the Rail Madad helpline number/portal.
In the second stage, if your complaints are not resolved or unsatisfied with responses then the grievance can be escalated to the higher officials at the first level, second, and further to 3rd level public grievance officer. These are – 1. ADRM (Divisional Office), 2. AGM (Zonal Head Office), 3. EDPG (Rail Board).
Q. Can I lodge an online complaint to Indian Railways?
A. Yes, you can visit the Rail Madad portal and CPGRAMS portal of the central government to lodge an online complaint to the concerned departments of Indian Railways.
