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Indian Railways Divisional Office E-mail and Helplines to Lodge a Complaint to Divisional Public Grievance Officers (ADRM)

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Divisional Offices of Indian Railways logo
source – indianrailways.gov.in

Indian Railways has 17 zones and each zone has divisions that control and manage the railway stations and operations of trains. The Additional Divisional Railway Manager (ADRM) is the designated office where previously registered unresolved or unsatisfactory complaints can be escalated by e-mail or written letter.

At the divisional office of Indian Railways in the concerned zone, you can lodge a grievance to the ADRM, if your issues are not resolved by the level 1 customer care executive, appointed officers, and online complaint portal Rail Madad.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.

If you have not yet registered any complaint to the Indian Railways about train, station, or ticket-related issues or any unethical behavior by the railway officials or employees (briber/corruption), first lodge an online complaint at Rail Madad or at the CPGRAMS (public grievances).

At level -1, Lodge an online complaint by visiting the links below:

  1. Register Online Complaints to Indian Railways at Rail Madad
  2. Lodge an Online Grievance at CPGRAMS about Indian Railways

Yet not satisfied? At level – 2, you can escalate the complaint or register a grievance to the ADRM officer of the concerned Railway Division. The helpline numbers, contact numbers, e-mail, and addresses can be used to raise a grievance. Get these details below.

Divisional ADRM Office of Indian Railways: Helpline Number, E-mail, and Contact Details

Each Zone of Indian Railways has a Public Grievance Redressal Organization to redress the unresolved or unsatisfactory complaints of the passengers or business/corporate (freight, parcels, or train services) clients. The designated officer of each division is ADRM (Additional Divisional Railway Manager)

The helpline numbers, e-mail, and contact details of the Divisional Railway Manager (ADRM) to lodge and escalate a grievance are provided. Use these contact details.

Helpline Number, E-mail, and Contact Details of Railway Division Office (ADM Officer):

Central Railway Zone, IR

1. ADRM, Mumbai Division:

Phone No: +912267455005
E-mail: adrmadmin@bb.railnet.gov.in
Twitter: @drmmumbaicr
Address: DRM Office, Mumbai CSMT 400001.
Read More: Contact to Mumbai Division

2. ADRM, Bhusaval Division:

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Phone No: +912582222585
E-mail: adrm@bsl.railnet.gov.in
Twitter: @BhusavalDivn
Address: DRM Office, Bhusaval – 425201.
Read More: Bhusaval Division

3. ADRM, Nagpur Division:

Phone No: +917122561478
E-mail: adrmadmin@ngp.railnet.gov.in
Twitter: @drmcrngp
Address: DRM Office, Nagpur 440001.
Read More: Nagpur Division

4. ADRM, Solapur Division:

Phone No: +912172312754
E-mail: adrm@sur.railnet.gov.in
Twitter: @DrmSolapur
Address: DRM Office, Solapur 413001.
Read More: Solapur Division

5. ADRM, Pune Division:

Phone No: +912026059593
E-mail: adrm@pa.railnet.gov.in
Twitter: @drmpune
Address: DRM Office, Pune 411011.
Read More: Pune Division

Eastern Central Railway Zone, IR

1. ADRM, Danapur Division:

Phone No: +916115232036, +916115232523
E-mail: adrmdnr1@gmail.com, adrmopdnr@gmail.com
Twitter: @DrmDnr
Address: ADRM Office, Danapur 801105.
Read More: Danapur Division

2. ADRM, Dhanbad Division:

Phone No: +913262220099, +913262220500
E-mail: drm@dhn.railnet.gov.in
Twitter: @drmdhnecr
Address: ADRM Office, Dhanbad 826001.
Read More: Dhanbad Division

3. ADRM, Pt. Deen Dayal Upadhyay (DDU or Mugalsarai) Division:

Phone No: +915412255800, +915412221647
Twitter: @DRM_DDU
Address: ADRM Office, Pt. DDU 232101.
Read More: Pt. DDU Division

4. ADRM, Samastipur Division:

Phone No: +916274222014
E-mail: adrmspj8001@gmail.com, adrm2spj@gmail.com
Twitter: @spjdivn
Address: ADRM Office, Samastipur 848101.
Read More: Samastipur Division

5. ADRM, Sonapur Division:

Phone No: +916158221651, +916158221655
Twitter: @drmsee1
Address: ADRM Office, Sonapur 841101.
Read More: Sonapur Division

Read More: Contact Details of Eastern Railway Zone Officials

Eastern Railway Zone, IR

1. ADRM, Howrah Division:

Phone No: +913326413567
E-mail: drm@hwh.railnet.gov.in
Twitter: @drmhowrah
Address: 3rd. Floor, DRM Building, Howrah 711101.
Read More: Howrah Division

2. ADRM, Sealdah Division:

Phone No: +913323502456, +913323503715
E-mail: drm@sdah.railnet.gov.in, adrmosealdah@gmail.com
Twitter: @drmsdah
Address: ADRM Office, Sealdah 700014.
Read More: Sealdah Division

3. ADRM, Asansol Division:

Phone No: +913412303421
E-mail: adrm@asn.railnet.gov.in, drm@asn.railnet.gov.in
Twitter: @DRM_ASN
Address: ADRM Office, Asansol 713301.
Read More: Asansol Division

4. ADRM, Malda Division:

Phone No: +913512266888
E-mail: adrm@mldt.railnet.gov.in
Twitter: @drmmalda
Address: ADRM Office, Malda 732101.
Read More: Malda Division

Eastern Coastal Railway Zone, IR

1. ADRM, Khurda Road Division:

Phone No: +916742490264
E-mail: adrm_kur@kur.railnet.gov.in, adrm_kur@eastcoastrailway.gov.in
Twitter: @DRMKhurdaRoad
Address: ADRM Office, Khurda Road 752050.

2. ADRM, Waltair Division:

Phone No: +918912746202
E-mail: adrm_wat@ecor.railnet.gov.in, drm_wat@eastcoastrailway.gov.in
Twitter: @DRMWaltairECoR
Address: ADRM Office, Waltair Rl. St. 530004.

3. ADRM, Sambalpur Division:

Phone No: +916632405312
E-mail: adrm_sbp@sbp.railnet.gov.in, adrm_sbp@eastcoastrailway.gov.in
Twitter: @DRMSambalpur
Address: ADRM Office, Sambalpur 768002.

Read More: Contact details of Eastern Coastal Railway Zone Officials

Northern Railway Zone, IR

1. ADRM, Ambala Division:

Phone No: +911712610800
E-mail: drm@umb.railnet.gov.in
Twitter: @drm_umb
Address: ADRM Office, Ambala 134003.
Read More: Ambala Division

2. ADRM, Delhi Division:

Phone No: +911123742203, +911123746678
E-mail: adrmadmn@gmail.com, drm@dli.railnet.gov.in
Twitter: @drm_dli
Address: ADRM Office, Delhi Jn. 110006.
Read More: Delhi Division

3. ADRM, Firozpur Division:

E-mail: adrm@fzr.railnet.gov.in, drm@fzr.railnet.gov.in
Twitter: @drm_fzr
Address: ADRM Office, Firozpur 152001.
Read More: Firozpur Division

4. ADRM, Lucknow Division:

Phone No: +915222234752, +915222234667
E-mail: adrm@lko.railnet.gov.in, drm@lko.railnet.gov.in
Twitter: @drm_lko
Address: ADRM Office, Lucknow Jn. 226001.
Read More: Lucknow Division

5. ADRM, Moradabad Division:

Phone No: +915912420962, +915912410555
E-mail: adrm@mb.railnet.gov.in, adrminfra@mb.railnet.gov.in, drm@mb.railnet.gov.in
Twitter: @drm_mb
Address: ADRM Office, Moradabad Jn. 244001.
Read More: Moradabad Division

North Eastern Railway Zone, IR

1. ADRM, Izzatnagar Division:

Phone No: +915812547217
E-mail: adrm@izn.railnet.gov.in, drm@izn.railnet.gov.in
Twitter: @drm_drmizn
Address: ADRM Office, Izzatnagar 243122.
Read More: Izzatnagar Division

2. ADRM, Lucknow Division:

Phone No: +915222233114
E-mail: adrm@ljn.railnet.gov.in, drm@ljn.railnet.gov.in
Twitter: @drmljn
Address: ADRM Office, Lucknow Jn. 226004.
Read More: Lucknow NER Division

3. ADRM, Varanasi Division:

Phone No: +915422224801
E-mail: adrminfra@bsb.railnet.gov.in, drm@bsb.railnet.gov.in, adrmop@bsb.railnet.gov.in
Twitter: @drmbsbner
Address: ADRM Office, Varanasi, 221002.
Read More: Varanasi Division

North Central Railway Zone, IR

1. ADRM, Prayagraj Division:

Phone No: +915322407219, +915322407265, +915122322752 (CNB)
Twitter: @drmncrald
Address: ADRM Office, Prayagraj 211001.
Read More: Prayagraj Division

2. ADRM, Agra Division:

Phone No: +915622420978, +915622421290, +915622420979
Twitter: @DRM_Agra
Address: ADRM Office, Agra 282001.
Read More: Agra Division

3. ADRM Jhansi Division:

Phone No: +915102442094, +915102449417, +915102440324
Twitter: @DrmJhansi
Address: ADRM Office, Jhansi 284003.
Read More: Jhansi Division

North East Frontier Railway Zone, IR

1. ADRM, Katihar Division:

Phone No: +916452231744, +916452230555
Twitter: @drm_kir
Address: ADRM Office, Katihar 854105.
Read More: Katihar Division

2. ADRM, Alipurduar Division:

Phone No: +913564255683, +913564255273
Twitter: @drm_apdj
Address: ADRM Office, Alipurduar 736123.
Read More: Alipurduar Division

3. ADRM, Lumding Division:

Phone No: +913674263395, +913674263362
Twitter: @drm_lmg_nfr
Address: ADRM Office, Lumding 782447.
Read More: Lumding Division

4. ADRM, Tinsukia Division:

Phone No: +913742337729, +913742330032
Twitter: @drm_tsk
Address: ADRM Office, Tinsukia 786145.
Read More: Tinsukia Division

5. ADRM, Rangiya Division:

Phone No: +913621244350, +913621240483
Twitter: @DRM_RNY
Address: ADRM Office, Rangiya 781354.
Read More: Rangiya Division

North Western Railway Zone, IR

1. ADRM, Ajmer Division:

Phone No: +911452421752, +919001196000, +919001031619 (Emergency)
E-mail: adrm@aii.railnet.gov.in, drm@aii.railnet.gov.in
Twitter: @DrmAjmer
Address: ADRM Office, Ajmer 305001.
Read More: Ajmer Division

2. ADRM, Bikaner Division:

Phone No: +911512521568, +919001197000, +919829187002 (Emergency)
E-mail: adrm@bkn.railnet.gov.in, drm@bkn.railnet.gov.in
Twitter: @drmbikaner
Address: ADRM Office, Bikaner 334001.
Read More: Bikaner Division

3. ADRM, Jaipur Division:

Phone No: +911412200322, +919001199000, +919001199916 (Emergency)
E-mail: adrminfra@jp.railnet.gov.in, drm@jp.railnet.gov.in
Twitter: @DRMJaipur
Address: ADRM Office, Jaipur 302006.
Read More: Jaipur Division

4. ADRM, Jodhpur Division:

Phone No: +912912431187, +919001198000, +919001198916 (Emergency)
E-mail: adrm@ju.railnet.gov.in, drm@ju.railnet.gov.in
Twitter: @DRMJodhpurNWR
Address: ADRM Office, Jodhpur 342001.
Read More: Jodhpur Division

Western Railway Zone, IR

1. ADRM, Mumbai Central Division:

Phone No: +912267644002, +912223070553, +912223002977
E-mail: adrmbct@gmail.com, adrmtbct@wr.railnet.gov.in, drm@bct.railnet.gov.in
Twitter: @drmbct
Address: DRM’s Office, Western Railway, Mumbai Central, Mumbai-400008.
Read More: Mumbai Central Division

2. ADRM, Vadodara Division:

Phone No: +912652641414, +912652638081
E-mail: adrm@brc.railnet.gov.in, drm@brc.railnet.gov.in
Twitter: @DRMBRCWR
Address: DRM’s Office, Western Railway, Pratapnagar, Vadodara-390004, Gujarat.
Read More: Vadodara Division

3. ADRM, Ahmedabad Division:

Phone No: +917922204590, +917922204588
E-mail: adrm@adi.railnet.gov.in, drm@adi.railnet.gov.in
Twitter: @drmadiwr
Address: DRM’s Office, Western Railway, Naroda Road, Amdupura, Ahmedabad-382345, Gujarat.
Read More: Ahmedabad Division

4. ADRM, Ratlam Division:

Phone No: +917412243212, +917412232300
E-mail: adrm@rtm.railnet.gov.in, drm@rtm.railnet.gov.in
Twitter: @RatlamDRM
Address: DRM’s Office, Western Railway, Ratlam-457001, Madhya Pradesh.
Read More: Ratlam Division

5. ADRM, Rajkot Division:

Phone No: +912812476903, +912812477006
E-mail: adrm@rjt.railnet.gov.in, drm@rjt.railnet.gov.in
Twitter: @wrdrmrjt
Address: DRM’s Office, Western Railway, Rajkot-360001, Gujarat.
Read More: Rajkot Division

6. ADRM, Bhavnagar Division:

Phone No: +912782445506, +912782445475
E-mail: adrm@bvp.railnet.gov.in, adrmbvp2012@gmail.com, drm@bvp.railnet.gov.in
Twitter: @DRM_BVP
Address: DRM’s Office, Western Railway, Bhavnagar-364003, Gujarat.
Read More: Bhavnagar Division

Western Central Railway Zone, IR

1. ADRM, Jabalpur Division:

Phone No: +917612622132, +917612678080
E-mail: drm@jbp.railnet.gov.in
Twitter: @drmjabalpur
Address: ADRM’s Office, Western Central Railway, Jabalpur-482001, Madhya Pradesh.
Read More: Jabalpur Division

2. ADRM, Bhopal Division:

Phone No: +917552457214, +917552457200
E-mail: adrm@bpl.railnet.gov.in, drm@bpl.railnet.gov.in
Twitter: @BhopalDivision
Address: ADRM’s Office, Western Central Railway, Bhopal-462030, Madhya Pradesh.
Read More: Bhopal Division

3. Kota Division:

Phone No: +917442467002, +917442467145, +917442467000
E-mail: adrm@ktt.railnet.gov.in, drm@ktt.railnet.gov.in
Twitter: @drmkota
Address: ADRM’s Office, Western Central Railway, Kota-324002, Rajasthan.
Read More: Kota Division

Southern Railway Zone, IR

1. ADRM, Chennai Division:

Phone No: +914425358131
E-mail: adrm1@mas.railnet.gov.in
Twitter: @DrmChennai
Address: ADRM’s Office, Southern Railway, Chennai-600003, Tamil Nadu.

2. ADRM, Trivandrum Division:

Phone No: +914712325468, 04712329454 (Fax)
E-mail: adrm@sa.railnet.gov.in
Twitter: @TVC138
Address: ADRM’s Office, Southern Railway, Trivandrum (Thiruvananthapuram)-695001, Kerala.

3. ADRM, Palaghat Division:

Phone No: +914912555343, 04912557022 (Fax)
E-mail: adrm@pgt.railnet.gov.in
Twitter: @propgt14
Address: ADRM’s Office, Southern Railway, Palghat (Palakkad)-678583, Kerala

4. ADRM, Tiruchchirappalli Division:

Phone No: +914312416105, 04312416202 (Fax)
E-mail: adrm@tpj.railnet.gov.in
Twitter: @DRMTPJ
Address: ADRM’s Office, Southern Railway, Tiruchchirappalli (Trichy)-620001, Tamil Nadu.

5. ADRM, Madurai Division:

Phone No: +914522308002, 04522308002 (Fax)
E-mail: adrm@mdu.railnet.gov.in
Twitter: @drmmadurai
Address: ADRM’s Office, Southern Railway, Madurai-625016, Tamil Nadu.

6. ADRM, Salem Division:

Phone No: +914272431957, 04272431957 (Fax)
E-mail: adrm@tpj.railnet.gov.in
Twitter: @SalemDRM
Address: ADRM’s Office, Southern Railway, Salem-636005, Tamil Nadu.

Read More: Contact Details of Divisional Offices under Southern Railway Zone

South Central Railway Zone, IR

1. ADRM, Guntakal Division:

Phone No: +918552226674, +918552226467
E-mail: adrm@gtl.railnet.gov.in, drm@gtl.railnet.gov.in
Twitter: @drmgtl
Address: ADRM, Divisional Railway Manager’s Office, Guntakal Division, South Central Railway, Guntakal, Ananthapur District – 515801, Andhra Pradesh.
Read More: Guntakal Division

2. ADRM, Guntur Division:

Phone No: +91863 2243541, +918632234229
E-mail: adrm@gnt.railnet.gov.in, drm@gnt.railnet.gov.in
Twitter: @drmgnt
Address: ADRM Office, Rail Vikas Bhavan, Guntur Division, South Central Railway, Pattabhipuram, Guntur-522006, Andhra Pradesh.
Read More: Guntur Division

3. ADRM, Secunderabad Division:

Phone No: +914027831631, +914027830449
E-mail: adrmgsc@gmail.com, drm@sc.railnet.gov.in, adrmt@sc.railnet.gov.in
Twitter: @ddrmsecunderabad
Address: ADRM Office (G), Secunderabad Division, South Central Railway, Sanchalan_bhavan, Secunderabad-500025, Telangana.
Read More: Secunderabad Division

4. ADRM, Vijayawada Division:

Phone No: +918662573302, +918662572690
E-mail: adrm@bza.railnet.gov.in, drm@bza.railnet.gov.in
Twitter: @drmvijayawada
Address: ADRM, Divisional Railway Manager’s Office, Vijayawada Division, South Central Railway, Vijayawada-520003, Andhra Pradesh.
Read More: Vijayawada Division

5. ADRM, Hyderabad Division:

Phone No: +914027825757, +914027820152
E-mail: adrm@hyb.railnet.gov.in, drm@hyb.railnet.gov.in
Twitter: @drmhyb
Address: ADRM Office, Hyderabad Division, South Central Railway, Secunderabad-500025, Telangana.
Read More: Hyderabad Division

6. ADRM, Nanded Division:

Phone No: +91246260333, +91246213333
E-mail: adrm@ned.railnet.gov.in, drm@ned.railnet.gov.in
Twitter: @drmned
Address: Additional Divisional Railway Manager (ADRM), Divisional Railway Manager Office, Nanded Division, South Central Railway, Near Airstrip, Sangvi, Nanded- 431605, Maharashtra.
Read More: Nanded Division

South Eastern Railway Zone, IR

1. ADRM, Adra Division:

Phone No: +913251244283, +913251244221
E-mail: adrm@ada.railnet.gov.in, drm@ada.railnet.gov.in
Twitter: @ADRARAIL
Address: ADRM Office, Adra Division, South Eastern Railway, Adra-723121, West Bengal.
Read More: Adra Division

2. ADRM, Chakradharpur Division:

Phone No: +916587238199, +919771482001, +916587238026
E-mail: adrm@ckp.railnet.gov.in, adrmckp@gmail.com, drm@ckp.railnet.gov.in
Twitter: @DRMCKP
Address: ADRM Office, Chakradharpur Division, South Eastern Railway, Chakradharpur-833102, Jharkhand.
Read More: Chakradharpur Division

3. ADRM, Kharagpur Division:

Phone No: +913222255504, +913222255308
E-mail: adrm@kgp.railnet.gov.in, drm@kgp.railnet.gov.in
Twitter: @drmkgp
Address: ADRM Office, Kharagpur Division, South Eastern Railway, Kharagpur-721301, West Bengal.
Read More: Kharagpur Division

4. ADRM, Ranchi Division:

Phone No: +919771484002, +919771484000
E-mail: adrm@rnc.railnet.gov.in, drm@rnc.railnet.gov.in
Twitter: @drmrnc
Address: ADRM Office, Ranchi Division, South Eastern Railway, Ranchi-834003, Jharkhand.
Read More: Ranchi Division

South East Central Railway Zone, IR

1. ADRM, Bilaspur Division:

Phone No: +917752247102, +919752876001, +917752247100
E-mail: adrm@bsprailnet.gov.in, drm@bsp.railnet.gov.in
Twitter: @DRMBilaspur
Address: ADRM Office, Bilaspur Division, South East Central Railway, Bilaspur-495004, Chhattisgarh.
Read More: Bilaspur Division

2. ADRM, Raipur Division:

Phone No: +917712252202, +919752877001, +917712252200
E-mail: adrm@r.railnet.gov.in, drm@r.railnet.gov.in
Twitter: @drm_raipur
Address: ADRM Office, Raipur Division, South East Central Railway, Raipur-492001, Chhattisgarh.
Read More: Raipur Division

3. ADRM, Nagpur Division:

Phone No: +917122565224, +919730078001, +917122561939
E-mail: adrm@nag.railnet.gov.in, drm@nag.railnet.gov.in
Twitter: @drmngpsecr
Address: ADRM Office, Nagpur Division, South East Central Railway, Nagpur-440021, Maharashtra.
Read More: Nagpur Division

South Western Railway Zone, IR

1. ADRM, Hubballi (Hubli) Division:

Phone No: +918362363499, +918362363494, 08362289648 (Fax)
E-mail: adrm@ubl.railnet.gov.in, drm@ubl.railnet.gov.in
Twitter: @drmubl
Address: ADRM Office, Hubballi Division, South Western Railway, Hubballi (Hubli)-580020, Karnataka.
Read More: Hubballi (Hubli) Division

2. ADRM, Bengaluru Division:

Phone No: +918022205749, +918022871498, 08022356411 (Fax)
E-mail: adrm@sbc.railnet.gov.in, drm@sbc.railnet.gov.in
Twitter: @drmsbc
Address: ADRM Office, Bengaluru Division, South Western Railway, Banglore-560023, Karnataka.
Read More: Bengaluru Division

3. ADRM, Mysuru Division:

Phone No: +918212420911, +918212420602, 08212420990 (Fax)
E-mail: adrm@mys.railnet.gov.in, drm@mys.railnet.gov.in
Twitter: @DrmMys
Address: ADRM Office, Mysuru Division, South Western Railway, Mysore-570021, Karnataka.
Read More: Mysuru Division

These are the e-mail, and contact details of the Additional Divisional Railway Manager (ADRM) of different concerned divisions that come under the zonal head office of Indian Railways.

Escalation of the Grievance to AGM

The grievance cell of each divisional office is headed by the ADRM officer who is responsible to resolved the unsatisfactory or unresolved complaints by the concerned offices of its jurisdiction railway stations.

If you are not satisfied with the redressal of the issue or are not resolved within the given time by this grievance cell at the division level, you may escalate this grievance to the Additional General Manager (AGM) of the Zonal Head Office of the concerned division.

The means to lodge this unsatisfactory complaint can be e-mail, send a written application to the head office (AGM), or call to get help and book an appointment for a meeting with the AGM officer of your zone. To get the helplines, e-mail, and contact details of the Zonal Head Offices of Indian Railways, visit the link below.

Click Out: AGM of Zonal Head Office, Indian Railways: Helpline Numbers, E-mail, and Contact Details to Lodge a Grievance

Read the instructions and use the information about the zonal head office to get faster redressal of your complaints from the AGM (Head of Zonal Grievance Cell).

Must provide the following information in Grievance Escalation Application:

  • Reference number or copy of acknowledgment receipt of the previous complaint to ADRM.
  • Name, Contact Number, and Address.
  • Copy of the complaint letter submitted to ADRM and response (if available).
  • Copy of proofs, supporting documents, etc.
  • Description of the issue with true facts and evidence.

Frequently Asked Questions (FAQs)

Q. What is the grievance redressal level of Indian Railways?
A. The complaints of the passengers and other nature with being redressed by the Indian railways in 3 levels. At the initial stage, your issues will be resolved by the station master/directory or by the Rail Madad helpline number/portal.
In the second stage, if your complaints are not resolved or unsatisfied with responses then the grievance can be escalated to the higher officials at the first level, second, and further to 3rd level public grievance officer. These are – 1. ADRM (Divisional Office), 2. AGM (Zonal Head Office), 3. EDPG (Rail Board).

Q. Can I lodge an online complaint to Indian Railways?
A. Yes, you can visit the Rail Madad portal and CPGRAMS portal of the central government to lodge an online complaint to the concerned departments of Indian Railways.

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