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An item is not delivered

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An item It was delivered on 28 June 2024 . It’s car perfume .
It’s not delivered on this time then I done complaints against it. They told me 4 th July u get results ion
But nothing happens this . Again I call them lastly they told me they didn’t do anything. It just 500 rs product .but how they cheap or there service tooo.
I think I have to spread this things to those people they are doing shop with very comfortable.

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