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BESCOM: Register Electricity Complaints about Bangalore Electricity Supply Company Limited

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BESCOM
Bangalore Electricity Supply Company Limited (BESCOM) (bescom.karnataka.gov.in)

Bangalore Electricity Supply Company Limited (BESCOM) is owned by the state government of Karnataka. It works for the distribution of electricity in the metro city of Bangalore. It also provides electricity services in nearby areas of Bangalore in Karnataka.

BESCOM is an important lifeline of electricity services in Bangalore because of the demand for 24×7 electricity supply due to the IT industry.

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Electricity Service Circles of BESCOM in Karnataka:

  • Bangalore North
  • Bangalore South
  • Bangalore East
  • Bangalore West
  • Bangalore Rural
  • Chitradurga
  • Davanagere
  • Kolar
  • Ramanagaram
  • Tumkur

Have any complaints about the BESCOM Electricity Board or any related issues? 

Customers facing electricity-related issues, like billing disputes, power supply problems, or other technical/new connection problems, can complain about these concerns to the divisional offices of BESCOM. You can submit your complaints to BESCOM using the toll-free helpline number, email, or online complaint registration portal.

Common electricity complaints include:

  • Frequent power disruptions
  • Incorrect billings
  • Meter readings/Smart meter
  • Fictitious arrears on bills
  • Failure of transformer
  • Non-burning of streetlights
  • Allotment of new connection
  • Corruption – Bribes by employees/officers
  • Power Theft

If the problem is not resolved even after reporting to BESCOM, customers can escalate the complaints to BESCOM’s divisional head office (PGR Cell). Still, not resolved? Further, escalate the complaint to the Consumer Grievance Redressal Forum (CGRF) of BESCOM for resolution.


How to Register a Complaint of Bangalore Electricity Supply Company Limited (BESCOM)?

According to the citizen charter, to file a complaint about the Bangalore Electricity Supply Company Limited (BESCOM), you can use the dedicated toll-free electricity customer care numbers and helplines provided for registering complaints related to power outages and other technical/billing issues. Follow the instructions below:

Organizational structure of BESCOM
Organizational structure of BESCOM (bescom.co.in)

Grievance Redressal Mechanism:

Grievance Fee ₹0/- (No charges)
Complaint Redressal Time Immediate (24×7) or may take 7-45 days (depending on the issues, read the citizen charter)

Complaint Escalation:

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Level 1: Contact BESCOM Customer Care/Sub-Divisional Office through:

  • Toll-free customer care number
  • Email/WhatsApp
  • Online complaint submission
  • Visit your nearest sub-divisional office in person

Level 2: Escalate the unresolved complaint to the Integrated Grievance Cell (IGRC), BESCOM.

Level 3: If not resolved, escalate the complaint to the Consumer Grievance Redressal Forum (CGRF), BESCOM.

Level 4: Finally, appeal to the Electricity Ombudsman, Karnataka Electricity Regulatory Commission (KERC).


Level 1: Customer Service, BESCOM

If you have problems with electricity in Bangalore and its nearby regions in Karnataka, you can call the toll-free customer service numbers provided by BESCOM (Banglore Discom). Additionally, you can file complaints online through the Public Grievance Redressal System (PGRS) to the Electricity Board (EB) or raise your concerns via email or WhatsApp.

Details of BESCOM to lodge electricity complaints:

For other online electricity services of Bangalore Discom, such as new electricity connection, paying electricity bills, meter connection, or downloading application forms, log in or register yourself on the BESCOM Consumer portal.

In-Person Complaint: Additionally, you can personally visit your nearest power substation (sub-divisional office) of the Discom to file your complaint in a written letter or participate in a Customer Interaction Meeting (CIM) in your sub-division.

BESCOM Helpline Number

1. Details of BESCOM Electricity Helpline Numbers:

BESCOM Helpline Number 1912
Email helpline@bescom.co.in
WhatsApp (Emergency) +919483191212
Register online complaint to BESCOM File your complaint

2. For instant help, Contact the Sub-divisional Offices of BESCOM Electricity Board:

Zones, BESCOM Contact Details
Bangalore Metropolitan North View Contact Number
Bangalore Metropolitan South View Contact Number
Bangalore Rural
View Contact Number
Chitradurga
View Contact Number

Level 2: PGR Cell, BESCOM

If your submitted complaint is not resolved within 7 working days at Level 1, you can escalate it to the Divisional Officer (Executive Engineer), Public Grievance Redressal Cell (PGRC) at your Divisional Office of BESCOM.

To do this, you can either write a complaint letter or email. Make sure to include:

  • Your connection number (if applicable)
  • Docket number (reference) of your previous complaint
  • Copies of any supporting documents you have

If you want to complain online, log in or register at www.bescompgrs.com to generate the docket number.

Contact details of the Divisioner Officers (Executive Engineer) within respective zones of BESCOM:

1. Bangalore City North

Executive Engineer (EE), Division Contact Information
EE, Shivajinagar Phone: +918025493008
Email: eeshivajinagar@bescom.co.in
Address: Executive Engineer, Aparanji Upscale, BESCOM, Ground Floor, Nandidurga Road, Benson Town, Bengaluru-560048
EE, Indiranagar Phone: +918025207071
Email: eeindiranagar@bescom.co.in
Address: Executive Engineer, BESCOM, B’ Station, M.G. Road, B’lore-01, Karnataka-560008
EE, Whitefield Email: eewf.work@gmail.com
Address: 3rd Floor, Above A2B Hotel, Hope Farm Signal, Whitefield, Bangalore – 560066
EE, Vidhanashoudha Phone: +918022353680
Email: eevidhanasoudha@bescom.co.in
Address: Executive Engineer BESCOM No 32/1, 3rd Floor, Crescent Towers, Crescent Road, Madhavanagar, Bengaluru – 560001
EE, Peenya Phone: +918028365466
Email: eepeenya@bescom.co.in
Address: Executive Engineer BESCOM #66, 6th Main, Near UCO Bank, 3rd Phase, Peenya, Bengaluru – 560058
EE, Malleshwaram Phone: N/A
Email: eemalleshwaram@bescom.co.in
Address: Executive Engineer BESCOM 13th Cross, Malleswaram, Bengaluru – 560003
EE, Hebbal Phone: +918023516893
Email: eehebbala@bescom.co.in
Address: Executive Engineer BESCOM UAS Campus, Near 220Kv Station, Hebbal, Bengaluru – 560024
EE, Jalahalli Phone: N/A
Email: eejalahalli@bescom.co.in
Address: Executive Engineer (Com. O&M), BESCOM, Near BEL Circle, Opp HMT Hospital, Jalahalli, B’lore-13

2. Bangalore City South

Executive Engineer (EE), Division Contact Information
EE, Koramangala Phone: +918025631788
Email: eekoramangala@bescom.co.in
Address: Executive Engineer,  BESCOM No 6, 7th Main Road, 80 feet Road, Koramangala, Bengaluru – 560034
EE, Jayanagar Phone: +918026711499
Email: eejayanagar@bescom.co.in
Address: Executive Engineer,  BESCOM 23rd Main Road, 27th cross, Banshankari 2nd stage, Bengaluru – 560070
EE, HSR Layout Phone: +918022584382
Email: eehsrlayout@bescom.co.in
Address: Executive Engineer BESCOM 1st Floor, 17th cross, 24th main road, HSR Layout 2nd Sector, Bengaluru – 560102
EE, Rajajinagar Phone: +918023132292
Email: eerajajinagar@bescom.co.in
Address: Executive Engineer (Com. O&M), BESCOM, Opp Shivanahalli Bus Stop, Near ESI Hospital, West Of Chord Road, Rajaji Nagar, B’Lore-10
EE, Rajarajeshwarinagara Phone: +918026746875
Email: eerajarajeshwarinagara@bescom.co.in
Address: Executive Engineer BESCOM 1st Floor, Near Police Station, Mysore Road, Byatarayanapur, Bengaluru – 560026
EE, Kengeri Phone: +918028488868
Email: eekengeri@bescom.co.in
Address: Executive Engineer BESCOM 1st Floor, TTMC Building, Mysuru Road, Above Kengeri Satellite bus stop, Kengeri, Bengaluru – 560060

3. Bangalore Rural

Executive Engineer (EE), Division Contact Information
EE, Nelamangala Phone: +918027725644
Email: eenelamangaladivision@bescom.co.in
Address: Executive Engineer, BESCOM BH.Road, Nelamangala – 562123
EE, Hosakote Phone: +918028562559
Email: eeyelahankadivision@bescom.co.in
Address: Executive Engineer, BESCOM, Opposite to Nalapaka Hotel, KEB Circle, Hosakote-562114.
EE, Ramanagar Phone: +918027273521
Email: eeramanagardivision@bescom.co.in
Address: Executive Engineer, BESCOM Post office Road, Opposite Post Office, Ramanagar – 562159
EE, Kanakapur Phone: +918027522440
Email: eekkp@bescom.co.in
Address: Executive Engineer, BESCOM Kuru Pet, Sangam Road, Kanakapura – 562117
EE, Chandapur Phone: +918027835961
Email: eechandapuradivision@bescom.co.in
Address: Executive Engineer, BESCOM Near Anekal Road, Beside A.N.R. Choultry, Chandapura, Bengaluru – 560099
EE, Magadi Phone: +918277893905
Email: eemagadi@gmail.com
Address: Near PWD Office, Baichapur Road, Magadi Town-562120
EE, Kolar Phone: +918152222607
Email: eekolardivision@bescom.co.in
Address: Executive Engineer, BESCOM, MB Road, Kolar Town – 563101
EE, Chikkaballapur Phone: +918156270870
Email: eechikkaballapura@bescom.co.in
Address: Executive Engineer, BESCOM, BB Road, Opposite to Head Post Office, Chikkaballapura Town – 562101
EE, KGF Phone: +918153275533
Email: eekgfdivision@bescom.co.in
Address: Executive Engineer, BESCOM Champion Reefs, K.G.F Town – 563117
EE, Chinthamani Phone: +918154251105
Email: eechinthamanidivision@bescom.co.in
Address: Executive Engineer, BESCOM Near Anjaneya Reddy Kalyan Mantapa, Chintamani Town – 563125

4. Chitradurga Zone

Executive Engineer (EE), Division Contact Information
EE, Tumakur Phone: +918162278491
Email: eetumkur@bescom.co.in
Address: Executive Engineer, BESCOM Dr. Shivakumar Swamiji Circle, BH Road, Tumakuru Town – 572102
EE, Tipatur Phone: +918162278491
Email: eetumkur@bescom.co.in
Address: Executive Engineer, BESCOM Behind B.H. Road, Opposite LIC Office, Tipatur Town – 572202
EE, Madhugiri Phone: +918137282529
Email: eemadhugiri@bescom.co.in
Address: Executive Engineer, BESCOM 1st Floor, Near Sira Gate, Main Road, Madhugiri Town – 572132
Asst. EE, Kunigal Phone: N/A
Email: eeeKunigaldvn@gmail.com
Address: Asst. Executive Engineer,(Com. O&M), BESCOM, City Sub-Division, Opp. Govt Hospital, Kunigal-572130
EE, Davanagere Phone: N/A
Email: eedavanagere@bescom.co.in
Address: Executive Engineer, BESCOM Near Ambedkar Circle, Hadadi Road, Davanagere Town – 577001
EE, Harihara Phone: +918192247348
Email: eeharihara@bescom.co.in
Address: Executive Engineer, BESCOM Old PB Road, Harihara Town – 577601
EE, Chitradurga Phone: N/A
Email: eechitradurga@bescom.co.in
Address: Executive Engineer, BESCOM Near DC Office, Chitradurga Town – 577501
EE, Hiriyuru Phone: +918193229533
Email: eehiriyuru@bescom.co.in
Address: Executive Engineer, BESCOM Near TB Circle, Chelkere Road, Hiriyuru Town – 577598

Level 3: Consumer Grievance Redressal Forum – CGRF, BESCOM

If your submitted complaint with BESCOM Electricity Board isn’t resolved within the resolution period (as specified in the citizen charter) at level 2 by CIM (Customer Interaction Meeting) or you are not satisfied with the final resolution, you have the right to file a complaint with the Consumer Grievance Redressal Forum (CGRF) of BESCOM.

According to the Electricity Act 2003, this Forum is a quasi-judicial body of the Discom. The CGRF is regionally formed in Bangalore Urban, Bangalore Rural, Ramanagar, Kolar, Chikkaballpura, Tumkur, Davanagere and Chitradurga.

Please note: Submit your complaint within 3 months after the resolution period expires or after receiving the final decision from BESCOM, whichever comes first.

Required details to lodge a grievance with CGRF:

  • Grievance Form: To file a complaint with the CGRF, Use the prescribed complaint form (Download) or plain paper.
  • Reference Number: Make sure to mention the reference/docket number of the initially submitted complaint to BESCOM. This helps in tracking your case and previous responses.
  • Personal Details: Include your full name, connection number, and communication details such as phone number, email, and address.
  • Nature of Relief: Describe the problem you’re facing with BESCOM. Be specific and detailed about what resolution or monetary relief you expect.
  • Attach Documents: Include copies of any relevant documents and copies of previous responses by BESCOM (if any). These documents serve as evidence to validate your concerns. Additionally, for billing disputes, must attach copies of previous electricity bills.
  • Declaration Form: You need to sign a declaration form confirming that your complaint is genuine and accurate. This adds credibility to your grievance.
  • Submission: Send by post or submit the grievance form with attached documents to your concerned CGRF office. (See the below table)

Tip: Must keep a copy of all the documents & application forms for future reference.

Resolution Period: The CGRF will pass its final orders within 60 days from the date of receiving the complaint. After this, BESCOM Discom is obligated to follow the decision issued by the Forum.

Not satisfied with the final order of CGRF?

Appealing to the Ombudsman: If you’re not satisfied with the CGRF’s decision, you can make a representation against the orders passed by the CGRF to the Electricity Ombudsman, Karnataka. You will have to submit your appeal within 30 days of receiving the CGRF’s decision.

Forum Head Offices

Address, phone number, and email of the headquarters of the CGRF of BESCOM in Karnataka to submit the grievance form:

District CGRF Office Contact Information
Bengaluru Urban Phone: +918023225161
Email: sewest@bescom.co.in
Address: West Circle office, BESCOM, CA Site No. 05, West of Chord Road, 3rd Stage, BhimaJyothi, HBCS Layout, Next to Chord Road Hospital, Basaveshwarnagar, Bengaluru-560 079, Post Box No. 7906
Bengaluru Rural Phone: +918022863433
Email: sebrc@bescom.co.in
Address: #232, 5th main, 3rd Cross, HRBR Layout, next to Banaswadi Traffic Police Station, Banaswadi 2nd block, Kalyan Nagar, Bengaluru -560 043, Post Box No. 6031
Ramanagara Phone: +918028488718
Email: seramnagara@bescom.co.in
Address: TTMC Building Kengeri, Bengaluru -560060, Post Box No. 6031
Kolar Phone: +918152220641
Email: sekolar@bescom.co.in
Address: Kolar Circle office, BESCOM, Kolar Main Road, Kolar- 563101, Post Box No. 13
Chikkaballapura Phone: +918156272671
Email: eechikkaballapura@bescom.co.in
Address: Chikkaballapura Division office, BESCOM, Opposite to General post office Main Road, Chikkaballapura-562101, Post Box No. 10
Tumakuru Phone: +918162278599
Email: setumkur@bescom.co.in
Address: Tumkur Circle office, BESCOM, Shivakumarswamy Circle, Kotithopu Road, Tumakuru-572102, Post Box No. 108
Davanagere Phone: +918192263616
Email: sedavanagere@bescom.co.in
Address: Davanagere Circle Office, BESCOM, Hadadi Road, Davanagere 577002, Post Box No. 226
Chitradurga Phone: +918194223125
Email: eechitradurga@bescom.co.in
Address: Chitradurga Division office, BESCOM, Behind DC Office, Chitradurga- 577501, Post Box No. 26

Reference

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