Dineshchandra upadhyay
19, Pinnacal Parisar, Behind Rajdeep Society, Berna Road ,Balwantpura, Himatnagar, Gujarat 383001
Date 20/12/2024
Customer Service Department
Croma
Himatnagar, Gujarat, 383001
Subject: Complaint Regarding Misleading Information and Installation Process for Glass Gas Stove.
Ref. : Invoice No: SLA387366676757
Dear Croma Team,
I am writing to express my deep dissatisfaction with the contradictory information and poor service I received regarding the installation of the glass gas stove I recently purchased from your [store location] branch.
During the purchase, the sales representative strongly advised my family and me not to open the product ourselves, claiming that if there was any issue with the product, Croma would not take responsibility unless the installation was done by your installer. This created unnecessary concern and led us to rely on the installer. However, when I later contacted Croma customer care, they informed me that no installation was required for this product and that I could open and install it myself.
This contradictory information caused confusion and inconvenience. Despite waiting for the installer, when he arrived, I was charged ₹300 for simply opening the product. Furthermore, he demanded an additional ₹700 for replacing the PNG gas stove jets, a charge that was neither communicated at the time of purchase nor mentioned by your customer care team.
When I refused to proceed with the installation due to these unexpected charges, I requested the installer to repack the product and reinstall my old stove. Shockingly, he demanded another ₹300 for reinstalling the old stove and left without completing the task when I declined. This unprofessional behavior left my family in a difficult situation during the evening cooking hours.
Dineshchandra upadhyay
19, Pinnacal Parisar, Behind Rajdeep Society, Berna Road ,Balwantpura, Himatnagar, Gujarat 383001
Date 20/12/2024
Customer Service Department
Croma
Himatnagar, Gujarat, 383001
Subject: Complaint Regarding Misleading Information and Installation Process for Glass Gas Stove.
Ref. : Invoice No: SLA387366676757
Dear Croma Team,
I am writing to express my deep dissatisfaction with the contradictory information and poor service I received regarding the installation of the glass gas stove I recently purchased from your [store location] branch.
During the purchase, the sales representative strongly advised my family and me not to open the product ourselves, claiming that if there was any issue with the product, Croma would not take responsibility unless the installation was done by your installer. This created unnecessary concern and led us to rely on the installer. However, when I later contacted Croma customer care, they informed me that no installation was required for this product and that I could open and install it myself.
This contradictory information caused confusion and inconvenience. Despite waiting for the installer, when he arrived, I was charged ₹300 for simply opening the product. Furthermore, he demanded an additional ₹700 for replacing the PNG gas stove jets, a charge that was neither communicated at the time of purchase nor mentioned by your customer care team.
When I refused to proceed with the installation due to these unexpected charges, I requested the installer to repack the product and reinstall my old stove. Shockingly, he demanded another ₹300 for reinstalling the old stove and left without completing the task when I declined. This unprofessional behavior left my family in a difficult situation during the evening cooking hours, when i have guests.
This experience has been extremely frustrating for the following reasons:
1. The misleading and contradictory information from your sales staff and customer care.
2. The lack of transparency regarding installation charges and requirements.
3. The unprofessional behavior of the third-party installer.
I request the following actions from Croma:
1. An explanation for the contradictory information provided by your sales staff and customer care.
2. A review and reform of your third-party service contracts to ensure fair pricing and professional conduct.
3. Clear communication of all installation-related details, including costs, at the time of purchase.
4. Compensation or reimbursement for the inconvenience caused by this ordeal.
As a loyal customer, I expect Croma to address this matter promptly and take steps to ensure that such incidents do not occur in the future. You may contact me at [Your Phone Number] or [Your Email Address] to discuss this further.
Thank you for your attention, and I look forward to a prompt resolution.
Sincerely,
Dineshchandra Upadhyay
This experience has been extremely frustrating for the following reasons:
1. The misleading and contradictory information from your sales staff and customer care.
2. The lack of transparency regarding installation charges and requirements.
3. The unprofessional behavior of the third-party installer.
I request the following actions from Croma:
1. An explanation for the contradictory information provided by your sales staff and customer care.
2. A review and reform of your third-party service contracts to ensure fair pricing and professional conduct.
3. Clear communication of all installation-related details, including costs, at the time of purchase.
4. Compensation or reimbursement for the inconvenience caused by this ordeal.
As a loyal customer, I expect Croma to address this matter promptly and take steps to ensure that such incidents do not occur in the future. You may contact me at [Your Phone Number] or [Your Email Address] to discuss this further.
Thank you for your attention, and I look forward to a prompt resolution.
Sincerely,
Dineshchandra Upadhyay
