Dear Sirs,
This car was purchased in February by me from Shreem Hyundai,Mumbai. Everything worked well till the car started cutting/missing.
First time we ignored it but when it happened again in April ( around 19th) Shrem service centre sent a mechanic who looked and could not find the fault.
Then it happened again in June (AFTER health report below was received ) and the car was sent to the service centre when we were advised that – all parts were cleaned – there was a software upgrade coincidentally that day (!) that was not advised to me as a user or EVEN the service centre
Anyway they kept the car overnight and tested it for 30/40 km and said fine.
ON the way back from the service centre it cut AGAIN!
Again the mechanic came and could not find fault.
This happened 2/3 times when the car cut went to the garage each time – one visit they opened the car up ( don’t know what all – they said only injectors etc.). Every time they kept the car overnight , tested 30/40 km.. and returned saying the car was fine.
Then the last two weeks generally the car was ok except on 26th again on the highway missing and no pick up. A video was sent to the Shreem service centre.
Today morning I drove and it cut 2/3 times at red lights. The engine switched off
I must say Ninad from the service centre has been extremely helpful ( as was Irfan from Shrem) but they do not appear to have support or the tools to find the problem
However I have the following observation/ questions to Hyundai/ Shreem etc:
– This is a problem ( serious as it cuts on the road) that has not been fixed for 3 months in a brand new car – despite Shreem telling me all details and software sent to Hyundai head office/engg etc. I would like an answer as to what the problem is/was – or if you can’t find it why won’t you replace the car.- I would like a declaration from Hyundai that no long term damage to the car has been done by opening the injector etc. and you will indemnify me for a few years if some extraordinary work has to be done in the future due to this.- I was told Hyundai would call me ( ASM etc.) but no one has called.- I asked for a written explanation – nothing has come..- who will pay for the depreciation of the car for the 100-200 km of testing done, quite apart from one tank of petrol that was consumed in this process
I did not expect this of Hyundai.
I look forward to a satisfactory response and action
Many thanks,
Sangeeta Mehra
