Download the ComplaintHub App

Download the ComplaintHub App

Hyundai – Register a Car (Automobile) Complaint to Hyundai Motor India

0.5 out of 5

Language:

Didn't find any solution? Ask in Complaint Hub Citizen Community, we will help you.

Leave A Review

Customer Service
Quality of service or product
Affordability
Hyundai Logo
Hyundai Motor India Limited (source: hyundai.com)

Hyundai Motor India Limited (HMIL) is a subsidiary of the South Korean multinational automobile manufacturer, Hyundai Motor Company (HMC). Established in 1996, it is headquartered in Gurugram, Haryana. Hyundai offers a wide range of cars, SUVs, and electric vehicles.

The company also exports to around 85 countries across Africa, the Middle East, Latin America, Australia, and Asia Pacific.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
Hyundai Motor Corporate Headquarters in India
Hyundai Motor Corporate Headquarters in India (Photo: ET Auto)

Car Models of Hyundai:

  • Hatchback: GRAND i10 NIOS, i20, and i20-n-line
  • Sedan: Aura and Verna
  • SUVs: EXTER, Venue N LINE, Venue, Creta, and Tucson
  • Electric: IONIQ 5 and Kona Electric

Additional services of the company are finance options, car insurance, spare parts, Blue Link, Roadside assistance, and care service/maintenance including online booking of the car or test drive (e-shop).

Have complaints about Hyundai Motor products and services? Register a complaint concerning passenger cars and vehicles, as well as Hyundai Motor insurance claims or iCare package. You may call the toll-free customer care number, email, or contact the designated officers at your local Hyundai Motor dealer agency. Alternatively, file your complaint online to the head of the customer service department.

Still, not resolved? Escalate the matter to the Head of Customer Service at Hyundai Motor India. As a next step, you may approach the relevant regulatory authority of the government.


How to File a Complaint to Hyundai?

As per Hyundai Motor’s customer service policy, the complaint resolution process is divided into 3 tiers. In the initial tier, address your concerns with customer care or the regional offices of Hyundai. If your issues persist without resolution, then escalate the matter to the authorized officials in the next tier.

Complaint Registration Fee & Redressal Time Limit:

Registration Fee No Charges (₹0)
Resolution Period Within 21 days (Depending on the issue, read the terms & conditions of Hyundai Motor India)
Refund Period As per the refund policy for booking cancellation

Levels of lodging complaints:

  • Level 1: Customer Care, Hyundai Motor
    • Toll-free helpline number
    • Email
    • Online complaint webform
    • Contact dealer/regional office
  • Level 2: Nodal Officer, Regional Office of Hyundai Motor
  • Level 3: Head Office, Hyundai Motor India Limited

Not resolved to your satisfaction? You have the option to approach the relevant regulatory authorities of the government. For the violation of consumer rights, you may file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the appropriate State/District Consumer Commission.


Level 1: Customer Care, Hyundai

The customer care service of Hyundai is divided into two categories. The first is for passenger vehicles (personal), while the second addresses issues related to institutional sales, catering to corporates, companies, taxi operators, defence, and government departments. To address concerns, contact the respective executives or the Regional Manager of Customer Care at the regional office (Hyundai Mobility Solutions).

For passenger vehicle concerns, contact your dealer. If not resolved, file a complaint online with Hyundai Motor. For vehicle insurance and claim settlement disputes, it is recommended to reach out to the respective insurance company or Hyundai (for iCARE Packages).

When registering a complaint through the toll-free number, email, or online, provide the following details:

  • Model of the vehicle
  • Name of the complainant
  • Vehicle details such as VIN No. or Registration Number
  • Nature of the complaint
  • Description of the issue with relevant facts
  • Any supporting documents

You may request a ticket or reference number of the lodged complaint to track the status. If submitted by email, you can expect to receive a response from Hyundai regarding the progress and status of your complaint.

Hyundai Customer Care Number

Toll-Free customer helpline number for complaints related to Passenger Vehicles (Cars, SUVs, and Electric) of Hyundai Motor:

Hyundai Motor Passenger Vehicle Toll-free Customer Care Number
Hyundai complaint number 1800114645, +919873564645
WhatsApp Number +918447228019
Email crservice@hmil.net, crsales@hmil.net
Email (IONIQ 5) ioniq.crsales@hmil.net, ioniq.crservice@hmil.net
Contact local dealers of Hyundai Click Here

24×7 On-Road Assistance: In the case of a mechanical/electrical breakdown or a traffic accident involving your Hyundai car, dial the emergency helpline number 18001024645 to reach out to Hyundai Motor.

File a Complaint Online

Customers of Hyundai Motors can resolve concerns related to warranty, service quality, and car maintenance by submitting complaints online. You also have the option to raise issues concerning automobile parts, components, and Annual Maintenance Contracts (AMC) through the online complaint filing system for faster redressal.

Register a complaint online to Hyundai:

Lodge online complaint to Hyundai File your complaint
Email crservice@hmil.net
24×7 on-road assistance Click to view
Hyundai Institutional Mobility Support Contact now

For sales enquiries or other disputes, you may contact the Hyundai sales team.


Level 2: Nodal Officer, Regional Office of Hyundai

For unresolved or unsatisfactory concerns/complaints about cars or spare parts of Hyundai, a Nodal Officer is appointed at Level 2. If complaints related to Cars, iCARE packages, and Passenger Vehicles are not resolved to your satisfaction, escalate the matter to the Regional Manager with the ticket number of the previous complaint.

Note: If not satisfied, further escalate the case to the Head Office of Hyundai Motor India at Level 3.

Central Regional Office

1. New Delhi:

Designation Regional Manager, Hyundai (New Delhi)
Phone Number +911166445000
Address Regional Manager – Hyundai Motor India Limited, Unit No. 602 – 605, 6th Floor, Elegance Tower, Plot No.-8, Jasola, New Delhi- 110025

2. Lucknow:

Designation Regional Manager, Hyundai (Lucknow)
Phone Number +915224260750
Address Regional Manager – Hyundai Motor India Limited, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomtinagar, Lucknow – 226010.

North Regional Office

1. Chandigarh:

Designation Regional Manager, Hyundai (Chandigarh)
Phone Number +911726605000
Address Regional Manager – Hyundai Motor India Limited, Unit No. C-113-114, 1st Floor, Office Suites Elante, Plot No 178-178A, Industrial & Business Park Phase I, Chandigarh-160002

2. Jaipur:

Designation Regional Manager, Hyundai (Jaipur)
Phone Number +911416635555
Address Regional Manager – Hyundai Motor India Limited, G Business Park, D-34, 7th Floor, Subhash Marg, C-scheme, Jaipur-302001

East Regional Office

1. Kolkata:

Designation Regional Manager, Hyundai (Kolkata)
Phone Number +913368319800
Address Regional Manager – Hyundai Motor India Limited, MartinBurn Business Park, 12th Floor, Unit No-1205,1206,1207 & 1208, Plot No-3, Block BP Salt Lake, Sector-V, Kolkata-700091

2. Guwahati:

Designation Regional Manager, Hyundai (Guwahati)
Phone Number +913612237891, +913612237892, +913612237893
Address Regional Manager – Hyundai Motor India Limited, Aashi Complex, 3rd Floor, Near Rajeev Bhawan, G.S Road, ABC, Guwahati, Assam-781005

3. Ranchi:

Designation Regional Manager, Hyundai (Ranchi)
Phone Number +916516550152, +916516550153, +916516550154
Address Regional Manager – Hyundai Motor India Limited, 4th Floor, Maru Towers, Kanke Road, Ranchi-834008

South Regional Office

1. Chennai:

Designation Regional Manager, Hyundai (Chennai)
Phone Number +914442204600
Address Regional Manager – Hyundai Motor India Limited, NP-54, Thiruvika Industrial Estate, Ekkaduthangal, Guindy, Chennai-600032

2. Hyderabad:

Designation Regional Manager, Hyundai (Hyderabad)
Phone Number +914067291700
Address Regional Manager – Hyundai Motor India Limited, “Vaishnavi Cynosure”, Unit 4G & 4H, 6th Floor, #1-72/3/19 to 49/VC/4G&4H, Survey no.18, Opp: Telecom Nagar, Gachibowli, Hyderabad, Telangana-500081

3. Cochin:

Designation Regional Manager, Hyundai (Cochin)
Phone Number +914846699000
Address Regional Manager – Hyundai Motor India Limited, 6th Floor, Vankarath Towers Building, NH Bypass Signal Junction, Cochin-682025

4. Bangalore:

Designation Regional Manager, Hyundai (Bangalore)
Phone Number +918068733100
Address Regional Manager – Hyundai Motor India Limited, Embassy One Complex, Pinnacle Tower, 10th Floor No.8(Od. No.57), 1st C Main Hebbal Mill, Ganganagar, Bellary Road, Bangalore

West Regional Office

1. Mumbai:

Designation Regional Manager, Hyundai (Mumbai)
Phone Number +912261693900
Address Regional Manager – Hyundai Motor India Limited, Lotus Corporate Park, Space No.1401 & 1402, Wing-A, CTS 18/A, Graham Firth Compound, Western Express Highway, Goregaon (East), Mumbai-400063

2. Ahmedabad:

Designation Regional Manager, Hyundai (Ahmedabad)
Phone Number +917966133000
Address Regional Manager – Hyundai Motor India Limited, Unit No 506/507/508, Shapath V, Opp Karnavati Club, S G Highway, Ahmedabad-380058

3. Pune:

Designation Regional Manager, Hyundai (Pune)
Phone Number +912066320500
Address Regional Manager – Hyundai Motor India Limited, Office/Unit No. 405, 4th Floor, The Matrix, World Trade Center, Tower-A, Opp. EON IT Park, Survey No-1, Hissa Nos. 1B & 2B, Kharadi, District Pune-411014

4. Bhopal:

Designation Regional Manager, Hyundai (Bhopal)
Phone Number +917556733800
Address Regional Manager – Hyundai Motor India Limited, Unit No. 1, 2, 2A, 3, Maple High Street, 3rd Floor, Opp. Ashima Mall, Hoshangabad Road, Bhopal-462016

Level 3: Head Office, Hyundai Motor India Ltd

If you have concerns regarding the warranty, services, and quality of cars or other vehicles sold by the subsidiary wings of Hyundai Motor and your complaints remain unresolved, escalate the case to the Head Office of the respective Passenger Vehicle Wings.

Ensure to provide the following details:

  1. Reference/ticket number of the unresolved complaint (if any)
  2. Category (Warranty, AMC, Sales, etc.)
  3. Nature of the complaint
  4. Expected relief from Hyundai
  5. Description of the matter with supporting documents or facts

Contact or escalate your concerns to the Customer Service Head/Nodal Officer or the respective department.

Head/Corporate Office, Hyundai:

Designation Head of Service at Head Office, Hyundai Motor India
Phone Number +911246962000; +914447100000
1800114645(toll-free)
Fax 011-66022201
Email crsales@hmil.net
Address Nodal Officer – Headquarters, Hyundai Motor India Limited, Plot C-11, City Center, Sector – 29, Gurugram, Haryana, 122001

Note: If the final resolution provided by Hyundai does not meet your satisfaction, you may approach the respective regulatory authority or consumer court, especially for cases of consumer rights violation. For additional details, visit the links provided below.


Regulatory Authority

If you find the resolution provided by the Head Office of Hyundai Motor India unsatisfactory, may approach the relevant regulatory authorities of the government to address your disputes.

Consumer Commission

If you believe Hyundai has violated your consumer rights and you seek compensation for your losses, file a consumer complaint against Hyundai to the Consumer Commission through E-DAAKHIL (e-filing).

Depending on the compensation amount, the case may be escalated to the National Consumer Disputes Redressal Commission (NCDRC) or the State/District Consumer Disputes Redressal Commission (Consumer Court) after filing an online appeal. To appeal to the Consumer Commission, click the link below:

ClickFile an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL

This applies to disputes involving the ignorance of warranty guidelines, issues with the quality of service/product, or other concerns related to cars, spare parts, or other vehicles of Hyundai Motor India Ltd.


Take Legal Action

If dissatisfied with the final resolution or order from regulatory authorities or consumer commissions regarding issues with Hyundai Motor India or the concerned party/company, you may choose to take legal action. To file a case online, click the link below:

ClickFile a case online by e-filing to District/High Courts.

Important Note: Before taking legal action, seek professional advice to understand relevant laws and regulations. Be aware of your rights and options, as legal professionals can help navigate the complexities, evaluate the viability of your case, and guide informed decisions.


Frequently Asked Questions

Q1. What is Hyundai Motor’s Toll-free Customer Care Number for Passenger Vehicles?

A1. Hyundai’s Toll-free Customer Care Number is 1800114645, and an alternative contact number is +919873564645.

Q2. What should I do in the case of a breakdown or accident with my Hyundai car?

A2. In the event of a breakdown or traffic accident, dial the emergency helpline number 18001024645 for 24×7 On-Road Assistance (if have a warranty or plan).

Q3. How can I escalate unresolved concerns or complaints with Hyundai Motor at Level 2?

A3. If concerns or complaints remain unresolved at Level 2, you can escalate the matter to the Head of Customer Service and Regional Nodal Officer, or Head Office at Hyundai Motor India of Level 3.

Q4. What steps can I take if my concerns are not resolved to my satisfaction by Hyundai Motor?

A4. If your concerns are not resolved to your satisfaction, you have the option to approach the relevant regulatory authorities of the government. For consumer rights violations, consider filing a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the appropriate State/District Consumer Commission.

Q5. Is there a specific helpline for 24×7 On-Road Assistance in case of an emergency with my Hyundai car?

A5. Yes, in the case of a mechanical/electrical breakdown or a traffic accident, you can reach out for 24×7 On-Road Assistance by dialling the emergency helpline number 18001024645, but only included with a warranty or purchased plan. Alternatively, you may call the national emergency helpline number 112.


Reference

First published on:

Disclaimer

Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.

You can message us directly from our Contact Us page or mail us at SUPPORT - help.complainthub@gmail.com. We will respond to you with the procedure and guidance for your issues to get a faster resolution.

Read the Terms and Conditions to use the information for any commercial or profit purpose (Don't violate the Terms of Use). All the information is provided for self-help and guidance to know the rights of the common people.

Recommended

User Reviews (7)

p
private
May 8, 2024

ECM ISSUE FOR MY HYUNDAI I20 SPORTZ PETROL 2010 MODEL, BREAKDOWN IN THE ROAD 3 TO 4 TIMES WITHIN A YEAR

This is to bring to your kind notice that I am facing the Engine control module for the last one year. 2 Times I serviced the ECM and spent more than 20000 rupees. More than 2 or 3 times my I20 car breaks down in the middle of the road and needs to arrange for Towing vehicle to take me to nearby workshops which is very much disturbing our trips of much importance. I spend more than 20000 rupees for the servicing of ECM in the last one year. I need a permanent solution for this issue immediately. (Model -HYUNDAI-I20-SPORTZ-PETROL-2010) Please give me the cost details for replacing with a new ECM for my I20 petrol car 2010 model. What is the overall price of ECM part with programming and installation charges? I am staying now in Palakkad, Kerala state. which is the best Hyundai authorised service center near to me for ECM replacement and what will be the Guarantee period for the new ECM. I expect an early response and resolution for this big issue.
YS
Y SURESH
May 3, 2024

Worst

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Very very worst
LT
Lovaraju Telagareddy
May 3, 2024

AP39 ST 2799

Overall (1 out of 5)
Customer Service (1 out of 5)
Service quality is very poor
S
Sureshkumar
Apr 25, 2024

Venue Engine oil not replaced correctly

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Hi, This is Suresh and have given my venue car to V3 Hyundai in Perungudi for a second service. I don't know to explain about my pain there service is not good and have not changed the correct engine oil. Within 10000 kms Engine oil turns black and I am not getting proper response for the same. Kindly do the needful. Regards, Suresh
KS
KULDEEP SINGH
Apr 24, 2024

VERNA HR29AZ3167 GIVE FOR ACCIDENTAL CASE

WE HAVE SEND OUR CAR FOR REPAIRING 18 DAYS BACK ON CAPITAL HYUNDAI FARIDABAD WORKSHOP. NOBODY RESPONSE TILL DATE WHEN THEN HAVE DELIVERED THE CAR. NO BODY PIC THE PHONE LAST 7 DAYS. SO PL LOOK THIS MATTER AND PL REVERT ON MY MAIL ID [protected] AND ALSO ON MOBILE NO 9811240XXX. KULDEEP SINGH
SK
SURENDRA KISANRAO WAGHMARE
Apr 23, 2024

Pre-delivery Inspection of New Creta 2024 not done till today?

Sir / Madam I have booked New Creta 2024 1.5 MPI on 11th APRIL 2024 with Hundai Kothari Showroom Kharadi Pune with VIN Number MALPC812LRM753446. All personal level payments and Loan Payment from SBI is done before 16th APRIL. Till today Pre-delivery Inspection of my car is not scheduled by dealer or sale team. Even they have not informed me about the same also.
H
Hyundai
Apr 20, 2024

Tyre related issues

My complaint registered 17 2 24 but today also not solved and the company person is not satisfied with the customer

Ratings

Overall (0.5 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)

Related

Ashok Leyland Logo
Automobile

Ashok Leyland: How to Register a Vehicle Complaint to Ashok Leyland Ltd?

Toyota Logo

Toyota – Register a Car or SUVs Complaint to Toyota Kirloskar Motor

Kia Logo

Kia – Register a Car or PBV Complaint to Kia India Private Limited

TVS Motor Logo

TVS Motor – Register a Complaint about Bike, Scooter/Motercycle, or Three-Wheeler to TVS Motor Company Limited

Featured

This is to bring to your kind notice that I am facing the Engine control module for the last one year. 2 Times I serviced the ECM and spent more than 20000 rupees. More than 2 or 3 times my I20 car breaks down in the middle of the road and needs to arrange for Towing vehicle to take me to nearby workshops which is very much disturbing our trips of much importance. I spend more than 20000 rupees for the servicing of ECM in the last one year. I need a permanent solution for this issue immediately. (Model -HYUNDAI-I20-SPORTZ-PETROL-2010) Please give me the cost details for replacing with a new ECM for my I20 petrol car 2010 model. What is the overall price of ECM part with programming and installation charges? I am staying now in Palakkad, Kerala state. which is the best Hyundai authorised service center near to me for ECM replacement and what will be the Guarantee period for the new ECM. I expect an early response and resolution for this big issue.Very very worstService quality is very poorHi, This is Suresh and have given my venue car to V3 Hyundai in Perungudi for a second service. I don't know to explain about my pain there service is not good and have not changed the correct engine oil. Within 10000 kms Engine oil turns black and I am not getting proper response for the same. Kindly do the needful. Regards, SureshWE HAVE SEND OUR CAR FOR REPAIRING 18 DAYS BACK ON CAPITAL HYUNDAI FARIDABAD WORKSHOP. NOBODY RESPONSE TILL DATE WHEN THEN HAVE DELIVERED THE CAR. NO BODY PIC THE PHONE LAST 7 DAYS. SO PL LOOK THIS MATTER AND PL REVERT ON MY MAIL ID [protected] AND ALSO ON MOBILE NO 9811240XXX. KULDEEP SINGHHyundai - Register a Car (Automobile) Complaint to Hyundai Motor India