Hyundai Motor India Limited (HMIL) is a subsidiary of the South Korean multinational automobile manufacturer, Hyundai Motor Company (HMC). Established in 1996, it is headquartered in Gurugram, Haryana. Hyundai offers a wide range of cars, SUVs, and electric vehicles.
The company also exports to around 85 countries across Africa, the Middle East, Latin America, Australia, and Asia Pacific.
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Car Models of Hyundai:
- Hatchback: GRAND i10 NIOS, i20, and i20-n-line
- Sedan: Aura and Verna
- SUVs: EXTER, Venue N LINE, Venue, Creta, and Tucson
- Electric: IONIQ 5 and Kona Electric
Additional services of the company are finance options, car insurance, spare parts, Blue Link, Roadside assistance, and care service/maintenance including online booking of the car or test drive (e-shop).
Have complaints about Hyundai Motor products and services? Register a complaint concerning passenger cars and vehicles, as well as Hyundai Motor insurance claims or iCare package. You may call the toll-free customer care number, email, or contact the designated officers at your local Hyundai Motor dealer agency. Alternatively, file your complaint online to the head of the customer service department.
Still, not resolved? Escalate the matter to the Head of Customer Service at Hyundai Motor India. As a next step, you may approach the relevant regulatory authority of the government.
How to File a Complaint to Hyundai?
As per Hyundai Motor’s customer service policy, the complaint resolution process is divided into 3 tiers. In the initial tier, address your concerns with customer care or the regional offices of Hyundai. If your issues persist without resolution, then escalate the matter to the authorized officials in the next tier.
Complaint Registration Fee & Redressal Time Limit:
| Registration Fee | No Charges (₹0) |
| Resolution Period | Within 21 days (Depending on the issue, read the terms & conditions of Hyundai Motor India) |
| Refund Period | As per the refund policy for booking cancellation |
Levels of lodging complaints:
- Level 1: Customer Care, Hyundai Motor
- Toll-free helpline number
- Online complaint webform
- Contact dealer/regional office
- Level 2: Nodal Officer, Regional Office of Hyundai Motor
- Level 3: Head Office, Hyundai Motor India Limited
Not resolved to your satisfaction? You have the option to approach the relevant regulatory authorities of the government. For the violation of consumer rights, you may file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the appropriate State/District Consumer Commission.
Level 1: Customer Care, Hyundai
The customer care service of Hyundai is divided into two categories. The first is for passenger vehicles (personal), while the second addresses issues related to institutional sales, catering to corporates, companies, taxi operators, defence, and government departments. To address concerns, contact the respective executives or the Regional Manager of Customer Care at the regional office (Hyundai Mobility Solutions).
For passenger vehicle concerns, contact your dealer. If not resolved, file a complaint online with Hyundai Motor. For vehicle insurance and claim settlement disputes, it is recommended to reach out to the respective insurance company or Hyundai (for iCARE Packages).
When registering a complaint through the toll-free number, email, or online, provide the following details:
- Model of the vehicle
- Name of the complainant
- Vehicle details such as VIN No. or Registration Number
- Nature of the complaint
- Description of the issue with relevant facts
- Any supporting documents
You may request a ticket or reference number of the lodged complaint to track the status. If submitted by email, you can expect to receive a response from Hyundai regarding the progress and status of your complaint.
Hyundai Customer Care Number
Toll-Free customer helpline number for complaints related to Passenger Vehicles (Cars, SUVs, and Electric) of Hyundai Motor:
| Hyundai Motor Passenger Vehicle | Toll-free Customer Care Number |
|---|---|
| Hyundai complaint number | 1800114645, +919873564645 |
| WhatsApp Number | +918447228019 |
| crservice@hmil.net, crsales@hmil.net | |
| Email (IONIQ 5) | ioniq.crsales@hmil.net, ioniq.crservice@hmil.net |
| Contact local dealers of Hyundai | Click Here |
24×7 On-Road Assistance: In the case of a mechanical/electrical breakdown or a traffic accident involving your Hyundai car, dial the emergency helpline number 18001024645 to reach out to Hyundai Motor.
File a Complaint Online
Customers of Hyundai Motors can resolve concerns related to warranty, service quality, and car maintenance by submitting complaints online. You also have the option to raise issues concerning automobile parts, components, and Annual Maintenance Contracts (AMC) through the online complaint filing system for faster redressal.
Register a complaint online to Hyundai:
| Lodge online complaint to Hyundai | File your complaint |
| crservice@hmil.net | |
| 24×7 on-road assistance | Click to view |
| Hyundai Institutional Mobility Support | Contact now |
For sales enquiries or other disputes, you may contact the Hyundai sales team.
Level 2: Nodal Officer, Regional Office of Hyundai
For unresolved or unsatisfactory concerns/complaints about cars or spare parts of Hyundai, a Nodal Officer is appointed at Level 2. If complaints related to Cars, iCARE packages, and Passenger Vehicles are not resolved to your satisfaction, escalate the matter to the Regional Manager with the ticket number of the previous complaint.
Note: If not satisfied, further escalate the case to the Head Office of Hyundai Motor India at Level 3.
Central Regional Office
1. New Delhi:
| Designation | Regional Manager, Hyundai (New Delhi) |
| Phone Number | +911166445000 |
| Address | Regional Manager – Hyundai Motor India Limited, Unit No. 602 – 605, 6th Floor, Elegance Tower, Plot No.-8, Jasola, New Delhi- 110025 |
2. Lucknow:
| Designation | Regional Manager, Hyundai (Lucknow) |
| Phone Number | +915224260750 |
| Address | Regional Manager – Hyundai Motor India Limited, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomtinagar, Lucknow – 226010. |
North Regional Office
1. Chandigarh:
| Designation | Regional Manager, Hyundai (Chandigarh) |
| Phone Number | +911726605000 |
| Address | Regional Manager – Hyundai Motor India Limited, Unit No. C-113-114, 1st Floor, Office Suites Elante, Plot No 178-178A, Industrial & Business Park Phase I, Chandigarh-160002 |
2. Jaipur:
| Designation | Regional Manager, Hyundai (Jaipur) |
| Phone Number | +911416635555 |
| Address | Regional Manager – Hyundai Motor India Limited, G Business Park, D-34, 7th Floor, Subhash Marg, C-scheme, Jaipur-302001 |
East Regional Office
1. Kolkata:
| Designation | Regional Manager, Hyundai (Kolkata) |
| Phone Number | +913368319800 |
| Address | Regional Manager – Hyundai Motor India Limited, MartinBurn Business Park, 12th Floor, Unit No-1205,1206,1207 & 1208, Plot No-3, Block BP Salt Lake, Sector-V, Kolkata-700091 |
2. Guwahati:
| Designation | Regional Manager, Hyundai (Guwahati) |
| Phone Number | +913612237891, +913612237892, +913612237893 |
| Address | Regional Manager – Hyundai Motor India Limited, Aashi Complex, 3rd Floor, Near Rajeev Bhawan, G.S Road, ABC, Guwahati, Assam-781005 |
3. Ranchi:
| Designation | Regional Manager, Hyundai (Ranchi) |
| Phone Number | +916516550152, +916516550153, +916516550154 |
| Address | Regional Manager – Hyundai Motor India Limited, 4th Floor, Maru Towers, Kanke Road, Ranchi-834008 |
South Regional Office
1. Chennai:
| Designation | Regional Manager, Hyundai (Chennai) |
| Phone Number | +914442204600 |
| Address | Regional Manager – Hyundai Motor India Limited, NP-54, Thiruvika Industrial Estate, Ekkaduthangal, Guindy, Chennai-600032 |
2. Hyderabad:
| Designation | Regional Manager, Hyundai (Hyderabad) |
| Phone Number | +914067291700 |
| Address | Regional Manager – Hyundai Motor India Limited, “Vaishnavi Cynosure”, Unit 4G & 4H, 6th Floor, #1-72/3/19 to 49/VC/4G&4H, Survey no.18, Opp: Telecom Nagar, Gachibowli, Hyderabad, Telangana-500081 |
3. Cochin:
| Designation | Regional Manager, Hyundai (Cochin) |
| Phone Number | +914846699000 |
| Address | Regional Manager – Hyundai Motor India Limited, 6th Floor, Vankarath Towers Building, NH Bypass Signal Junction, Cochin-682025 |
4. Bangalore:
| Designation | Regional Manager, Hyundai (Bangalore) |
| Phone Number | +918068733100 |
| Address | Regional Manager – Hyundai Motor India Limited, Embassy One Complex, Pinnacle Tower, 10th Floor No.8(Od. No.57), 1st C Main Hebbal Mill, Ganganagar, Bellary Road, Bangalore |
West Regional Office
1. Mumbai:
| Designation | Regional Manager, Hyundai (Mumbai) |
| Phone Number | +912261693900 |
| Address | Regional Manager – Hyundai Motor India Limited, Lotus Corporate Park, Space No.1401 & 1402, Wing-A, CTS 18/A, Graham Firth Compound, Western Express Highway, Goregaon (East), Mumbai-400063 |
2. Ahmedabad:
| Designation | Regional Manager, Hyundai (Ahmedabad) |
| Phone Number | +917966133000 |
| Address | Regional Manager – Hyundai Motor India Limited, Unit No 506/507/508, Shapath V, Opp Karnavati Club, S G Highway, Ahmedabad-380058 |
3. Pune:
| Designation | Regional Manager, Hyundai (Pune) |
| Phone Number | +912066320500 |
| Address | Regional Manager – Hyundai Motor India Limited, Office/Unit No. 405, 4th Floor, The Matrix, World Trade Center, Tower-A, Opp. EON IT Park, Survey No-1, Hissa Nos. 1B & 2B, Kharadi, District Pune-411014 |
4. Bhopal:
| Designation | Regional Manager, Hyundai (Bhopal) |
| Phone Number | +917556733800 |
| Address | Regional Manager – Hyundai Motor India Limited, Unit No. 1, 2, 2A, 3, Maple High Street, 3rd Floor, Opp. Ashima Mall, Hoshangabad Road, Bhopal-462016 |
Level 3: Head Office, Hyundai Motor India Ltd
If you have concerns regarding the warranty, services, and quality of cars or other vehicles sold by the subsidiary wings of Hyundai Motor and your complaints remain unresolved, escalate the case to the Head Office of the respective Passenger Vehicle Wings.
Ensure to provide the following details:
- Reference/ticket number of the unresolved complaint (if any)
- Category (Warranty, AMC, Sales, etc.)
- Nature of the complaint
- Expected relief from Hyundai
- Description of the matter with supporting documents or facts
Contact or escalate your concerns to the Customer Service Head/Nodal Officer or the respective department.
Head/Corporate Office, Hyundai:
| Designation | Head of Service at Head Office, Hyundai Motor India |
| Phone Number | +911246962000; +914447100000 1800114645(toll-free) |
| Fax | 011-66022201 |
| crsales@hmil.net | |
| Address | Nodal Officer – Headquarters, Hyundai Motor India Limited, Plot C-11, City Center, Sector – 29, Gurugram, Haryana, 122001 |
Note: If the final resolution provided by Hyundai does not meet your satisfaction, you may approach the respective regulatory authority or consumer court, especially for cases of consumer rights violation. For additional details, visit the links provided below.
Regulatory Authority
If you find the resolution provided by the Head Office of Hyundai Motor India unsatisfactory, may approach the relevant regulatory authorities of the government to address your disputes.
- For insurance disputes, file a complaint with the Insurance Ombudsman, IRDAI.
- If you have concerns related to EMI and loans, submit a grievance to the Banking Ombudsman, RBI.
- For consumer disputes, complain to the National Consumer Helpline (NACH) of the Department of Consumer Affairs.
Consumer Commission
If you believe Hyundai has violated your consumer rights and you seek compensation for your losses, file a consumer complaint against Hyundai to the Consumer Commission through E-DAAKHIL (e-filing).
Depending on the compensation amount, the case may be escalated to the National Consumer Disputes Redressal Commission (NCDRC) or the State/District Consumer Disputes Redressal Commission (Consumer Court) after filing an online appeal. To appeal to the Consumer Commission, click the link below:
Click: File an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL
This applies to disputes involving the ignorance of warranty guidelines, issues with the quality of service/product, or other concerns related to cars, spare parts, or other vehicles of Hyundai Motor India Ltd.
Take Legal Action
If dissatisfied with the final resolution or order from regulatory authorities or consumer commissions regarding issues with Hyundai Motor India or the concerned party/company, you may choose to take legal action. To file a case online, click the link below:
Click: File a case online by e-filing to District/High Courts.
Important Note: Before taking legal action, seek professional advice to understand relevant laws and regulations. Be aware of your rights and options, as legal professionals can help navigate the complexities, evaluate the viability of your case, and guide informed decisions.
Frequently Asked Questions
Q1. What is Hyundai Motor’s Toll-free Customer Care Number for Passenger Vehicles?
A1. Hyundai’s Toll-free Customer Care Number is 1800114645, and an alternative contact number is +919873564645.
Q2. What should I do in the case of a breakdown or accident with my Hyundai car?
A2. In the event of a breakdown or traffic accident, dial the emergency helpline number 18001024645 for 24×7 On-Road Assistance (if have a warranty or plan).
Q3. How can I escalate unresolved concerns or complaints with Hyundai Motor at Level 2?
A3. If concerns or complaints remain unresolved at Level 2, you can escalate the matter to the Head of Customer Service and Regional Nodal Officer, or Head Office at Hyundai Motor India of Level 3.
Q4. What steps can I take if my concerns are not resolved to my satisfaction by Hyundai Motor?
A4. If your concerns are not resolved to your satisfaction, you have the option to approach the relevant regulatory authorities of the government. For consumer rights violations, consider filing a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the appropriate State/District Consumer Commission.
Q5. Is there a specific helpline for 24×7 On-Road Assistance in case of an emergency with my Hyundai car?
A5. Yes, in the case of a mechanical/electrical breakdown or a traffic accident, you can reach out for 24×7 On-Road Assistance by dialling the emergency helpline number 18001024645, but only included with a warranty or purchased plan. Alternatively, you may call the national emergency helpline number 112.
