Varanasi Nagar Nigam (नगर निगम वाराणसी), which is also known as Varanasi Municipal Corporation, is the urban local government body of Varanasi City (Banaras/Kashi) of Uttar Pradesh state. The Municipal Corporation was established on January 24, 1959, as Nagar Mahapalika under the Municipal Corporation Act of 1959.
In 1994, it was upgraded to Nagar Nigam and governed by the 74th Constitutional Amendment Act of 1992. Varanasi is also a tourist place and pilgrimage that witness a huge inflow of pilgrims and tourists. The VVN (Varanasi Nagar Nigam) covers a total area of 82 km2 that is divided into 90 wards.
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It ensures that every resident and citizen can access civic services and public utilities without any problems. If you are facing any issues then a complaint should be filed to the concerned department of the VNN.
The Zones of Varanasi Nagar Nigam:
- Aadampur
- Bhelupur
- Dashashwamedh
- Kotwali
- Varunapar
Want to complain about civic services to Varanasi Nagar Nigam? You can raise concerns related to public utilities & civic services including garbage collection, road/drainage maintenance, water/sewerage connection, and other trade/business/tax issues.
Residents of the Municipal Corporation can call the toll-free citizen helpline number, email, or file a complaint online by grievance redressal platform. If not resolved, escalate the grievance to the Head (Deputy Municipal Commissioner) of the department.
Still not resolved or dissatisfied with the final resolution? Escalate your disputed matter to the Nodal Officer of the Public Grievance Cell or Municipal Commissioner/Mayor of Varanasi Nagar Nigam.
How to File a Complaint to Varanasi Nagar Nigam (VNN)?
Varanasi Municipal Corporation has an integrated grievance redressal mechanism to resolve the complaints related to civic bodies, public utilities (roads, water, streetlights, public toilets), and citizen-centric services including trade/tax activities. So, you can submit complaints through online/offline mode to the concerned department of Varanasi Nagar Nigam.
According to the citizen charter issued by Nagar Nigam Varanasi, the grievance redressal mechanism has 3 levels. If your grievance is not resolved in the initial stage, escalate to the appointed officer of the next level.
3 Levels of lodging complaints:
- Level 1: Lodge a complaint to the respective Department by:
- Toll-free citizen helpline number
- Online Grievance Redressal (WhatsApp/Email/Online form)
- Written complaint letter (Zonal office/headquarters)
- Level 2: Escalate to Public Grievance Cell, Varanasi Nagar Nigam (e-NagarSewa)
- Level 3: Escalate the grievance to the State Appellate Authority of the Department of Urban Development, Govt. of UP
Sexual Harassment Cell for Women, VNN: Report any incident of sexual harassment by members/officers/employees of the Nagar Nigam to the Internal Complaints Committee of the Sexual Harassment Cell for Women within 3 months of the incident. Submit video, images, or other proof to the appointed officer of the cell.
Note – If you are not satisfied with the final order or the submitted complaint is not resolved within the given resolution period by the Varanasi Nagar Nigam (including Municipal Commissioner/Mayor), escalate the disputed case to the State Appellate Authority of the Department of Urban Development, Government of Uttar Pradesh.
Citizen Helpline Number, VNN
Citizens can call the centralized toll-free helpline number of Varanasi Nagar Nigam (VNN) to register a complaint about issues related to civic services. You may also contact the emergency control room of zonal offices or WhatsApp your concerns.
Provide the following details to the Representative Officer:
- Name of complainant
- Phone number or contact detail
- Ward no. and your Zonal office
- Description of complaint with relevant information and facts
Citizen Helpline Number of the Varanasi Nagar Nigam to Lodge a Civic Complaint:
| Toll-free Citizen Helpline Number | 1533 |
| VNN Complaint Number | +915422720005 |
| Varanasi Nagar Nigam Helpline No. | 18001805567 |
| COVID-19 Emergency No. | 1077 |
| nagarnigamvns@gmail.com |
Note – If your submitted complaint is not resolved within the given time limit ( as per the citizen charter) or dissatisfied with the final response then escalate the disputed matter to the Grievance Officer/Designated Officer of the respective Department of Varanasi Nagar Nigam.
Further, escalate the case to the Deputy Municipal Commissioner or Municipal Commissioner of the Municipal Corporation, Varanasi.
File a Complaint Online
Residents of Varanasi can file a complaint online through the integrated grievance registration portal e-NagarSewa and also can access e-services of urban local civic bodies. If you also want to submit your issues through online platforms like email, social channels, or online complaint forms, follow the instructions below.
Must mention these details in the form:
- Complainant Details: Name, address, and contact number
- Complaint Details: subject of the issue and description of the complaint with references including ward/zone name.
- Complaint Location: The location where the issue is pertaining or occurred recently
- Attachments: Upload or attach the supporting documents, images, etc.
Note – Don’t forget to note down the reference number of the submitted complaint. In case of a written complaint, ask for the acknowledgment receipt as proof from the designated officer or reception of the Head Office of the Municipal Corporation.
The ways to submit a complaint online with Nagar Nigam:
- By Varanasi Municipal Corporation portal (NNVNS)
- By e-NagarSewa, Uttar Pradesh
- By Varanasi Smart City (VSCL)
Links to File an Online Complaint to Varanasi Nagar Nigam:
| Varanasi Nagar Nigam (Online Grievance) | File your complaint |
| nagarnigamvns@gmail.com | |
| Varanasi Smart City (VSCL) | mail@varanasismartcity.gov.in |
| E-NagarSewa, UP | Click Here |
| Complain through Smart City, Varanasi | Register now |
Additional ways to submit a complaint:
| @nagarnigamvns | |
| @swachhbharatmissionvaranasi | |
| Mobile App | Android | iOS |
Still not resolved or dissatisfied with the final redressal? Escalate the grievance to the Deputy Commissioner/Municipal Commissioner of Varanasi Nagar Nigam. Further, approach the Mayor the Municipal Commissioner with reference number.
E-Services
You can apply for new water/sewerage connections online through the e-services of Varanasi Nagar Nigam. Additionally, you can pay property tax, apply for trade licenses, building approval, NOCs, etc.
Public Grievance Cell, Varanasi Nagar Nigam
According to the Nagar Nigam UP Citizen Charter, if your complaints are not resolved within the given resolution period by the designated officers of Varanasi Nagar Nigam, escalate this grievance to the First Appeal Office of the respective Department/Zone of the Municipal Corporation.
Further, you can write or email the disputed matter to the Grievance Officer (Deputy Municipal Commissioner of Zonal Office/Department) of the Public Grievance Cell, Varanasi Municipal Corporation (Headquarters).
Finally, if you are dissatisfied with the response, the case will be escalated to the Municipal Commissioner and Mayor of the urban local body through e-NagarSewa UP.
So, write a grievance letter or email with the following details:
- Name and communication details
- The subject of the unresolved/unsatisfactory complaint
- Reference/grievance number or copy of acknowledgment receipt of the previously submitted complaint.
- Description of the issue with reference/facts.
- Attach a copy of the response (if received).
- Attach copies of relevant documents, images, or links to videos of the incident (if any).
Send the written complaint application or email to the grievance counter or head of the respective department of Headquarters of Varanasi Nagar Nigam at:
| Designation | Municipal Commissioner, Varanasi Nagar Nigam |
| Phone No. | +915422720005 |
| nagarnigamvns@gmail.com | |
| Address | Public Grievance Cell – Headquarters, Varanasi Nagar Nigam, Sports Stadium, Nagar Nigam Rd, Near Chhittupura, Sigra, Varanasi-221002, Uttar Pradesh. |
Note – If the submitted complaint is not resolved as per your satisfaction by the Varanasi Municipal Corporation, escalate the disputed matter to the State Appellate Authority (Secretary) of the Department of Urban Development, Govt. of Uttar Pradesh through Jansunwai UP.
Click: Lodge a grievance online through Jansunwai (Samadhan) UP
Finally, not satisfied with state appellate authority? You may approach the concerned statutory body or judicial body against the final order. Before taking legal action, please take advice from your lawyer or a legal expert in your area.
Resolve the issues
The common issues related to civic or public utility services that can be resolved by the concerned department of the Municipal Corporation of Varanasi are:
1. Public Health Services
The types of complaint and resolution period:
| Work/Type of complaints received | Designated Officer | Time Limit |
|---|---|---|
| Complaint for not sweeping/ not picking up primary garbage | Concerned Sanitary Inspector | 24 hours |
| Complaint about not picking up garbage from the dustbin | Officer-in-Charge (Workshop) | 24 hours |
| Complaint of not being able to drain water due to blockage in the drain | Concerned Sanitary Inspector | Same day |
| Complaint regarding removal of carcasses of dead animals | Concerned Sanitary Inspector | Same day |
| Issuance of the birth/death certificate | City Health Officer or his Designated Officer | 7 days |
| Complaints regarding food adulteration and sale of rotten fruits and vegetables | City Health Officer or his Designated Officer | Same day |
| Complaints regarding the spread of infectious diseases | City Health Officer or his Designated Officer | Same day |
| Complaints regarding stray and loose animal | City Health Officer or his Designated Officer | Same day |
Note – The City Health Officer / Additional City Health Officer will be responsible for redressing the above complaints, and will ensure timely redressal of the complaints.
2. Public Works (PWD)
The types of complaint and resolution period:
| Work/Type of complaints received | Designated Officer | Time Limit |
|---|---|---|
| Construction of streets, purification or construction of drains, widening of roads, construction of footpaths | Chief Engineer | Within 6 months (after acceptance) |
| Short-term – patch repair of roads | Chief / City Engineer | 2 weeks (1 month in extreme cold and rain) |
| Removal of debris from public roads and tracks | Assistant Engineer | 2 days |
| Disposal/ permission of applications for road cutting | Assistant Engineer | 7 days |
| Removal of encroachments from the road | Zonal Officer / Officer-in-Charge (Encroachment) | 7 days |
| Minor repair of drains and gully pits | Assistant Engineer | 7 days |
| Making cross train (small culvert) | Assistant Engineer | 1 month |
| Drainage in waterlogged areas | Assistant Engineer | Same day |
3. Street Lighting & Maintenance Services
The types of complaint and resolution period:
| Work/Type of complaints received | Designated Officer | Time Limit |
|---|---|---|
| Putting sodium or tube fitting on the street light pole | Officer-in-Charge (Street Light) | 2 days |
| Installation of new street light fitting on an existing electric pole | Officer-in-Charge (Street Lighting) | 7 days |
| Complaint about non-burning of pre-installed fittings | Zonal Officer / Lighting Superintendent | 3 days |
| Making additional arrangements for lighting in festivals/ fairs | Zonal Officer-in-Charge (Street Light) | before fairs/festivals |
4. Water Supply and Sewerage
The types of complaint and resolution period:
| Work/Type of complaints received | Designated Officer | Time Limit |
|---|---|---|
| Application for new water connection/ sewer scheme | Executive/ Jalkal Engineer | 15 days + 3 days |
| Leakage in pipeline | Executive/ Jalkal Engineer | 3 days |
| Repair the main pipeline | Executive/ Jalkal Engineer | 12 hours |
| Improvement of polluted water supply | Executive/ Jalkal Engineer | 12 hours |
| Improving low-pressure water supply | Executive/ Jalkal Engineer | 2 days |
| Repair of public stand post | Executive/ Jalkal Engineer | 1 day |
| Revision of Jalkar water price bill | Executive/ Jalkal Engineer | 3 days |
| Water tanker for marriage and other occasions | Executive/ Jalkal Engineer | Within 7 days |
| In case of failure of the pumping system | Executive/ Jalkal Engineer | Within 3 hours |
| Rebor of hand pump | Chief/ Executive Engineer | 3 months |
| Hand pump repair | Jalkal Engineer | 3 days |
| Sewer blockage repair | Jalkal Engineer | Same day |
| Manhole replacement | Jalkal Engineer | 7 days |
5. Tax Assessment (Mutation) and Taxation
The types of complaint and resolution period:
| Work/Type of complaints received | Designated Officer | Time Limit |
|---|---|---|
| Application for name change (mutation) in the assessment list as a result of the transfer of property, death of building owner or partition of property, etc. | Zonal Deputy Municipal Officer / Officer-in-Charge (Tax) | 30 days |
| Complaint against fraudulent or forceful name change/mutation | Committee / Sub-Committee constituted for the purpose | 30 days |
| Disposal of objections received on notices sent in property tax assessment | Committee / Sub-Committee constituted for the purpose | 30 days |
Frequently Asked Questions about Varanasi Nagar Nigam
Q. What is the citizen helpline number of Varanasi Nagar Nigam to lodge a civic service/emergency complaint?
A. Dial the toll-free citizen helpline number – 1533 and 18001805567 are dedicated to the residents of Varanasi for complaints and emergency help. Additionally, you may e-mail nagarnigamvns@gmail.com to Varanasi Nagar Nigam with details of issues.
Q. What can I do if my issues are not resolved by designated officers of respective departments of Varanasi Municipal Corporation?
A. First, you should escalate the unresolved complaint to Public Grievance Cell, Varanasi Nagar Nigam. Further, you may write or submit a complaint online to the Deputy Commissioner or Chief Municipal Commissioner and Mayor of the Nagar Nigam with acknowledgment details of the previous complaint.
Q. Where can I approach if my complaints are not resolved by the Varanasi Nagar Nigam?
A. In case of dissatisfaction with the final order or have an unresolved complaint then you may lodge a grievance through Jansunwai UP or write to the State Appellate Authority (Secretary) of the Department of Urban Development, Govt. of Uttar Pradesh.
Reference
- “Citizen Charter” – Varanasi Nagar Nigam
- “Organization structure” – Varanasi Municipal Corporation
