My name is Narayanan and I am the regular customer of Lakshmi Hyundai since i bought my Hyundai Grand i10 in April 2016. My car has been maintained by the service engineers till date. (you can check in your system on this)
Last Month viz Oct first week 2024, I had visited the workshop as there was some noise while driving the car in bad roads. One of the service engineers did the road test and told me that the Steering Box needs to be replaced.
I too said ok and paid an advance of INR 5000 since the spare part was NOT available immediately and stated me that they need to order the same. (estimated cost for replacement was around INR 10000+)
Unfortunately i didn’t receive any update from the service department and hence i sent whatsapp messages to service team. Really sorry to say that there was NO correct update from the service team which made me to visit the workshop again last week at around 1.45 pm and one of the service team member said that they had received the Wrong Spare Parts and hence there was a delay and were expecting the correct spare parts soon…!!!
Hope you appreciate that ordering and receiving a wrong spare parts is NOT my mistake and this was known to me only when I personally visited the workshop. (i was kept in dark till 20 days) i too specifically told the service team that i will leave the car at around 9.0 am in the morning and need the vehicle on the same evening since i am a lawyer and need the car for field visit along with court officials.
i am really sorry to mention here the poor `state of affairs’ by the service team of M/s Lakshmi Hyundai Saidapet & that too after paying an assurance amount of INR 5000 to them to initiate the action…!!! Today I again sent a whatsapp reminder to the service team and i finally got an update that they would be receiving the spare part tomorrow and advised me to leave the car on Monday viz 11/11/2024.
this is how they are treating a `valued customer’ which is very unfortunate.
for your kind update that i am using the car with the noise till date viz a month+
