Dear Sir/Madam,
I am writing to inform you about the fraudulent package deal done by the Mumbai office of your company. Despite repeated complaints, they are not taking my concerns seriously and are instead pressuring me to pay the remaining balance or forget about the issue altogether. Recently, I have received complaints that a customer had paid your company two years back for a product that was not delivered, but when I contacted the customer, they denied making such a complaint. This is alarming as it shows these fraudulent activities are becoming more widespread, and they are now trying to pressure me into withdrawing my complaint. I had paid for the IM WhatsApp package, but despite paying two installments, the company did not activate the package, and as a result, I had to stop making payments. The field representative also did not authorize the package, and instead of resolving the issue, he made fake commitments. When I raised the issue, the Mumbai office took his side, and I had to prove that the field representative was negligent in his duties. I require urgent assistance from someone in your head office who can help resolve this issue. I have already contacted other suppliers who have raised similar issues against the Mumbai office. This office is pressuring the field representatives to make oral commitments and then later say that they do not count without any written proof. I hope you can help me resolve this issue, as I have already suffered financial losses due to your company’s negligence.
Sincerely,
dinesh chawla
Thanks
