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Voltas: Register a Complaint about Home Appliances, Accessories, or Products of Voltas Ltd.

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Voltas Limited (Source: voltas.com)

Voltas Limited, a part of the Tata Group, is an Indian multinational electronic & home appliances company headquartered in Mumbai. It is operated by Net Distribution Services Private Limited. The company designs, develops, manufactures, and sells electronic products for home appliances and provides engineering solutions for cooling and refrigeration, textile machinery, mining and construction equipment.

Some of the electronic products are:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
  • Air Conditioners: Such as Maha Adjustable Inverter AC, Voltas PureAir Inverter AC, etc.
  • Refrigerators: ProSmart Inverter Compressor, NeoFrost Dual Cooling Technology, Active Fresh Blue Light, and EverFresh+ Crisper.
  • Air Purifiers: HEPA filter, activated carbon filter, ionizer, and UV lamp.
  • Commercial Refrigeration: For various businesses such as hotels, restaurants, supermarkets, and bakeries.
  • Commercial Air Conditioning: For various spaces such as offices, malls, hospitals, and airports.
  • Other products: Some products of Voltas are Washing Machines, Air Coolers, Microwaves, Dishwashers, Water Dispensers/Heaters, Stabilizers, and other premium electronic products & services.

Want to complain about Voltas’ electrical products? You can call the customer care number, email/WhatsApp your concerns, or file a complaint online to Voltas. Report about faulty, damaged, or malfunctioning electrical equipment, AC/Refrigerator, or other accessories to Voltas.

For any concerns related to warranty, payments, or service requests, you can easily lodge your grievances using the below information.

Grievance Fee & Resolution Period:

Registration Fee No Charges (0)
Resolution Period 7 to 30 days (Read the customer service policy of Voltas)
Refund Within 7 to 15 days (Read Voltas order/cancellation policy)

Still, not resolved? You can escalate the unresolved complaint to the Head of Service or the designated Grievance Officer (online order) at Voltas Ltd.

Please note: For any violation of consumer rights, you can file a consumer complaint against Voltas to the National Consumer Helpline (NCH), Department of Consumer Affairs.

Level 1: Customer Care, Voltas

To register a complaint regarding Voltas electrical products or services per the customer service policy, kindly provide the following details within your email or online complaint form:

  1. Order ID (If purchased online)
  2. Serial/QR Code Number of Product (If required)
  3. Warranty Card (if required)
  4. Nature of Complaint
  5. Copy of Bill or E-invoice with Purchase Date
  6. Description of the complaint with supporting documents or image/video of the product/defective accessory (If required)

Please submit these details through the Voltas customer care number, email, WhatsApp messaging, or online complaint or request service form.

Internal Complaint Escalation:

If your submitted complaints are not resolved by customer care then escalate the complaint to:

  1. Area Service Manager
  2. Branch Service Manager
  3. Regional Service Manager

If still not resolved, you can escalate the case to the All India Service Head of Voltas at Level 2.

Voltas Customer Care Number

Call the toll-free customer care numbers of Voltas provided below, click on the numbers to call customer care.

1. Voltas:

Voltas Complaint Number 1860599455; 18605994555
Customer Care Number +919650694555
WhatsApp  +919650694555
Helpline Number (Orders/ Delivery) +912268353161
Email vcare@voltas.com

2. Voltas Bako:

Voltas Complaint Number 18605994444
WhatsApp +919818994444
SMS <VB> 56677
Email  wecare@voltasbeko.com

Not resolved? You can escalate the complaint to the Customer Service (CS) Head at Level 2.

Register an Online Complaint

File your complaint online to Voltas about the electronic equipment, products, or warranty services. You can visit the provided links to submit your concerns.

Email vcare@voltas.com
Complain online to Voltas Register a complaint
Request a Service Online (Selfcare) Click to request
Contact Branch Offices Click Here (voltas.com)
Register your product Click to register

Note: After successful registration, keep the reference number to track the status or to escalate the grievance.

To escalate the complaint, visit the Voltas Selfcare, choose service escalation, and enter the pin code or city name. Then, contact the respective officers using the given phone number or email.

Still, not resolved? Escalate the disputed case to the Service Head.

Tip: Beware of scams, don’t share bank/personal details; use only the official Voltas app for help. Stay safe!

Level 2: Head of Service, Voltas

If your registered complaints regarding Voltas’ electrical products or service centers are not resolved to your satisfaction at level 1 or by the officers, escalate the matter by sending an email or written communication to the Head of Service at the Head Office of Voltas Limited.

With the reference or ticket number, complain to the Voltas Head Office using the details provided below:

Designation Head of Service, Voltas
Phone Number +911166505507, +911166505757
Email servicehead@voltas.com
Address Head of Consumer Service – Head Office, Voltas Limited, Voltas House A, Dr Babasaheb Ambedkar Raod, Chinchpokli, Mumbai – 400033.

Further, you may escalate the matter to the Chief Operation Officer (COO).

Level 3: Chief Operation Officer (COO), Voltas Ltd

If the complaints escalated to the Head of Customer Service are not resolved to your satisfaction within a specified time, you can approach the Chief Operation Officer (COO) of Voltas by sending an email with the reference/ticket number of the previous complaint.

Contact the Officer at:

Designation COO, Voltas Ltd
Email coo.voltasac@voltas.com
Address COO – Head Office, Voltas Limited, Voltas House A, Dr Babasaheb Ambedkar Raod, Chinchpokli, Mumbai – 400033.

Have your complaints not been resolved to your satisfaction? You can file a consumer complaint to the Consumer Court or regulatory authority.

Consumer Commission

Depending on the amount of compensation involved with Voltas, you can register your complaint online with the National Consumer Disputes Redressal Commission (NCDRC) or the respective State/District Consumer Commission through the E-DAAKHIL platform. To initiate an online appeal, visit the link provided below:

The issues may include warranty, service/product quality, or other consumer-related concerns with Voltas.

Some other regulatory authorities for the relevant disputes are:

Legal Action: If you are still not satisfied with the final order of Voltas and the appropriate regulatory authority, you may take legal action.

Important Note: Before taking any action, must take advice from a legal professional or lawyer. This will help you to understand the relevant laws or any alternatives such as arbitration with the company.


Reference

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User Reviews (5)

A
Arif
May 8, 2024

After Sales service is worthless & pathetic with no one to attend customer problems..!

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
As per Voltas company standards, it will take 48 hrs by the company to install an Air conditioner after delivery and booking request at customer care. I received the AC on 01.05.24 and same day updated the Customer care for the installation (Request No- 24050142031) and on 02.05.24, the CC has provided me with the Engineer number (Jyotirmoy- XXXXXXX848) and the ASC number (S R International, Mob: XXXXXXX6163, XXXXXXX051) but today, I will complete 5 days (120 hours) but neither the engineer nor the ASC company is receiving my calls or calling back. Such a pathetic after-sales service from such a brand is not expected. A technician/ the service company should at least receive calls and talk if a customer is calling since 3 days. don't the people have records. This is totally against the basic working ethics and professionalism. I request the company to please take strict actions the people and as a customer provide me the update or tracker as in what actions the company has taken to resolve my issue. I have a 1 yr old daughter because of which I purchased this AC, as the weather is extremely hot and my daughter is unable to sleep. But if I could have known that this is the status of the after sales service where the technician will pick calls as he wishes then 1000% I would have never decided to purchase the Tata Air conditioner and should have gone for other brands such as Samsung, Whirlpool, Godrej etc at least they abide by their commitments. Since 3 days, I have been talking to the customer care (Mob: XXXXXXX484) but they are also playing with the sentiments of the customer and humiliating me, and promising me that today the installation will be done but again no calls nothing. They put me on hold telling that they will escalate and transfer the call to the senior but keeping me hold for 10-15 mins they disconnect my calls. Is there anyone to response to my grievance and solve my problem???? "VERY VERY BAD AFTER SALES SERVICE, PATHETIC BEHAVIOR & AGAINST BASIC ETHICS TO AT LEAST RECEIVE CALLS OF THE CUSTOMERS" Sincerely yours, Registered Mob No- XXXXXXX902 Alternate No- XXXXXXX440
dD
dudhsagar Dairy, Mehsana , Gujarat
May 2, 2024

Voltas refrigerator not working properly

pl arrange to visit service of Voltas refrigerator, the voltas refrigerator is not gettig responce
SG
Sandeep Gupta
Apr 29, 2024

Your people are overcharging for installation

Overall (2 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (4 out of 5)
I was charged Rs 3790/- for installation, Request no 24041945394. He bought pipe at Rs 30/m and charged me 106/m. I am surprised that Voltas is giving free hand to overcharge customers. We buy on Tata Brand and you are spoiling it by appointing such vendors
VD
Vinit Dusad
Apr 29, 2024

voltas product complaint

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Hi, this is Vineet from Jaipur Rajasthan. I bought Voltas AC in May 2023 Ever since I bought Voltas AC, sometimes I am facing cooling problems and sometimes water is dripping from the AC. I already have 2 more ACs in my house, one of which is Lloyd & Daikin. It has been more than 3 years now and he has not had such problems till date. But ever since I bought Voltas AC, I have called Voltas technician more than 10 times, still no solution. I have bought the dirtiest product ever because there was no solution from your team. Vinit Dusad Mob No:978391XXXX
U
UNISEM
Apr 18, 2024

Request No : 24041718019

Overall (1 out of 5)
Customer Service (1 out of 5)
Dear Sir, This is to inform you that the above mentioned Request No : 24041718019 not resolved from past two days.(17.4.2024 to 18.4.2024). Your customer support executives are unable to resolve this issue which will bring bad name to VOLTAS brand itself. So Kindly request you to resolve this issue immediately by sending executive for installation. Thanking You, M.Srivalli.

Ratings

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (2 out of 5)

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As per Voltas company standards, it will take 48 hrs by the company to install an Air conditioner after delivery and booking request at customer care. I received the AC on 01.05.24 and same day updated the Customer care for the installation (Request No- 24050142031) and on 02.05.24, the CC has provided me with the Engineer number (Jyotirmoy- XXXXXXX848) and the ASC number (S R International, Mob: XXXXXXX6163, XXXXXXX051) but today, I will complete 5 days (120 hours) but neither the engineer nor the ASC company is receiving my calls or calling back. Such a pathetic after-sales service from such a brand is not expected. A technician/ the service company should at least receive calls and talk if a customer is calling since 3 days. don't the people have records. This is totally against the basic working ethics and professionalism. I request the company to please take strict actions the people and as a customer provide me the update or tracker as in what actions the company has taken to resolve my issue. I have a 1 yr old daughter because of which I purchased this AC, as the weather is extremely hot and my daughter is unable to sleep. But if I could have known that this is the status of the after sales service where the technician will pick calls as he wishes then 1000% I would have never decided to purchase the Tata Air conditioner and should have gone for other brands such as Samsung, Whirlpool, Godrej etc at least they abide by their commitments. Since 3 days, I have been talking to the customer care (Mob: XXXXXXX484) but they are also playing with the sentiments of the customer and humiliating me, and promising me that today the installation will be done but again no calls nothing. They put me on hold telling that they will escalate and transfer the call to the senior but keeping me hold for 10-15 mins they disconnect my calls. Is there anyone to response to my grievance and solve my problem???? "VERY VERY BAD AFTER SALES SERVICE, PATHETIC BEHAVIOR & AGAINST BASIC ETHICS TO AT LEAST RECEIVE CALLS OF THE CUSTOMERS" Sincerely yours, Registered Mob No- XXXXXXX902 Alternate No- XXXXXXX440pl arrange to visit service of Voltas refrigerator, the voltas refrigerator is not gettig responceI was charged Rs 3790/- for installation, Request no 24041945394. He bought pipe at Rs 30/m and charged me 106/m. I am surprised that Voltas is giving free hand to overcharge customers. We buy on Tata Brand and you are spoiling it by appointing such vendorsHi, this is Vineet from Jaipur Rajasthan. I bought Voltas AC in May 2023 Ever since I bought Voltas AC, sometimes I am facing cooling problems and sometimes water is dripping from the AC. I already have 2 more ACs in my house, one of which is Lloyd & Daikin. It has been more than 3 years now and he has not had such problems till date. But ever since I bought Voltas AC, I have called Voltas technician more than 10 times, still no solution. I have bought the dirtiest product ever because there was no solution from your team. Vinit Dusad Mob No:978391XXXXDear Sir, This is to inform you that the above mentioned Request No : 24041718019 not resolved from past two days.(17.4.2024 to 18.4.2024). Your customer support executives are unable to resolve this issue which will bring bad name to VOLTAS brand itself. So Kindly request you to resolve this issue immediately by sending executive for installation. Thanking You, M.Srivalli.Voltas: Register a Complaint about Home Appliances, Accessories, or Products of Voltas Ltd.