Nykaa is an online e-commerce marketplace for beauty, wellness, and fashion products. It is mainly an online beauty retailer company that makes easy shopping for branded beauty, baby care, fashion, and cosmetics products with home delivery services.
FSN E-Commerce Ventures Ltd is the parent company of Nykaa. Online shopping for clothes, accessories and other cosmetics products is now common and Nykaa is leading in the category of beauty products. It also has a good support system for its customers to handle complaints.
|Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
The e-retailer Nykaa’s personal care and beauty products include domestic and international brands, premium brands, luxurious and precious brands, niche and cult brands along with 72 Luxe and On-Trend and Kiosk Stores. More than 2400+ authentic brands are available in the makeup, bath and body, fragrance, haircare, grooming appliances, personal care, skin care, and health and wellness categories.
Nykaa takes care of its customers, it has provided beauty helplines, advice, and an online community to resolve queries and issues. You can view the videos to know about the beauty product and usage advice at Nykaa’s community or website.
The issues that can be resolved (Customers and Seller/Suppliers):
- Products and Service: Fake or low/cheap quality of product, exchange or replacement, defective product, wrong product, Order placement, cancellation of the order, and other products and service-related complaints.
- Payment: Invoice or receipt issue, delay in refund, failure of the transaction, Issue with Cash on Delivery, higher charges, claim settlement, and other payment and refund-related issues.
- Delivery: Delay in delivery, an order placed but not yet dispatched, Cash on Deliver issue, Delivered wrong product, automatic cancellation of delivery, Defect in the product due to non-compliance with product safety, and other delivery complaints.
- Any other complaints about the service & goods of Nykaa that are not mentioned.
If you have any complaint about the product and services that is yet not resolved then you can call on the toll-free customer care numbers or other official helplines of Nykaa. You can also e-mail or register an online complaint to the higher authorities.
Note – The helpline numbers, e-mail, and other official details are verified by the Complaint Hub. You can use this information to register the complaint to Nykaa. The issues will be resolved within the given time limit.
How to Register a Complaint to Nykaa?
Nykaa has a good complaint redressal mechanism to resolve the issues of the customers and sellers/suppliers of the products. It has provided various helplines like toll-free customer care numbers and e-mail.
Complaint Registration Fee and Redressal Time by Nykaa:
Registration Fee: ₹0 (No Charges)
Redressal Time: 7 to 15 days
⇒ To Know More, visit the Nykaa website’s policy/help page.
You can also register an online complaint on the portal or mobile app of Nykaa. Further, if your issue is not resolved or not satisfied then You can lodge a grievance with the Grievance Officer.
Note – If your complaint is further not resolved within the time limit or not satisfied with the response, you may file a complaint to National Consumer Helpline about the product and services of Nykaa.
Nykaa Customer Care Number
Nykaa has provided customer care numbers to resolve the issues of the customers to get seamless services without any interruption or troubles. You can call the toll-free helpline numbers to register a complaint about any pertaining issue in the order, payment, delivery, or beauty or wellness products.
Nykaa Toll-Free Customer Care Numbers:
|Nykaa Complaint Number
|Financial Fraud Helpline Number
(Cyber Crime Bureau)
You can call Nykaa on this number to get help or can get redressal of your issue after the successful registration of your complaint. Don’t forget to take the reference/ticket number of your registered complaint to track the status or future reference.
Register an Online Complaint
The easiest and fastest method to register a complaint is by the online portal, e-mail, or mobile app of Nykaa. You can use these mediums to register an online complaint to Nykaa about products and services.
E-mail and Links of Nykaa to Register an Online Complaint:
|Register an Online Complaint
|E-mail for International Orders
|E-mail for Seller/Supplier
|Android | iOS
|Nykaa Store Near You
Note – If your complaint is not resolved within the given time limit or not satisfied with the resolution provided by the customer care or support team of Nykaa then you can lodge a grievance to the Grievance Officer by e-mail or written application. Read more from the section below.
Procedure to Submit Online Complaint
Step 1: Register an Online Complaint via Help Center or Nykaa Support:
- Visit the link or mobile app to register an online complaint to Nykaa from the table.
- Select the help or complaint category – Order Related; Shopping; Payments; Sell on Nykaa; Others; Write to Us.
- Write to Us – Click the ‘write to us’ option.
- Fill out the following details in the online complaint form – Subject, description, order number, and upload an image or pdf of the product/invoice.
- Click the submit button.
Note down the reference or ticket number to track the status of the complaint. You can use this reference number to lodge a grievance with the higher authorities of Nykaa.
Step 2: Send an E-mail to Lodge Complaint.
- Click the e-mail from the table above.
- Write the subject of the issue/complaint.
- Mention the following details – Name, Description of the issue, Order Number, Contact Number, etc.
- Attach the invoice, images, and other supporting documents.
- Send the e-mail to Nykaa Support Team.
Don’t forget to note down the ticket/reference number of your successfully registered complaint for future usage.
Grievance Officer, Nykaa
The Grievance Officer is the highest authority to resolve disputes or issues about the products and services of Nykaa. If your complaint is not resolved or not satisfied with the final resolution by any primary means of support like customer care number, e-mail, or online portal then you can lodge a grievance to Nykaa Grievance Officer by e-mail or a written application.
E-mail and Contact Details of Grievance Officer:
|Designation – Grievance/Nodal Officer, Customer Service
Nykaa E-Retail Private. Ltd. 104, Vasan Udgoy Bhavan,
Sun Mill Compound, Senapati Bapat Marg, Lower Parel, Mumbai 400013.
Provide the following details in an E-mail or Application:
- Name and Contact Details
- Order number
- Ticket number/reference number of the previous complaint
- Description of the issue
- Attach invoice, image, or pdf documents as proof.
Note – If your grievance is not resolved or not satisfied with the final order or Grievance Officer, you may file a complaint to the National Consumer Disputes Redressal Commission (NCDRC) about the products or services of Nykaa.
Frequently Asked Questions About Nykaa
Q. Where can I lodge a grievance if the complaint is not resolved by Nykaa?
A. You can e-mail or write an application to the Grievance officer of Nykaa and further you can approach the National Consumer Helpline or Consumer Commission.
Q. What is the time limit for the refund of the payment?
A. The refund will be reflected in your account within 2 to 3 business days. It may take up to 7 days in rare circumstances. After the expiry of this time limit, you can contact Nykaa Support or the Customer Care Team.