**Incident Report**
On 20th September 2024, at approximately 6:57 PM, I booked a two-wheeler ride through the Rapido app. The driver arrived promptly, and we began the journey as scheduled. Everything seemed normal for the first three minutes, but then the driver took a wrong turn. Concerned that we were heading in the wrong direction, I politely informed him that this was not the correct route.
However, instead of acknowledging my concern, the driver reacted very rudely. He responded by telling me to “shut up and sit,” using an aggressive tone. I was shocked by his behavior, as it was completely inappropriate and disrespectful. Additionally, I noticed that the driver seemed to be under the influence of alcohol or drugs, as his speech was slurred and his behavior was erratic.
Following this, the situation worsened. The driver began driving the bike recklessly, accelerating at dangerous speeds, and handling the vehicle harshly. I felt extremely unsafe and uncomfortable due to both his rude behavior and his dangerous driving. Fearing for my safety, I immediately contacted the authorities by calling 1090. They promptly responded and followed up on the situation.
The driver eventually took me to a nearby police station, where I reported the incident to the police. I explained everything that had happened, including his reckless driving, rude behavior, and intoxicated state. After hearing my account, the police asked me to leave, assuring me that they would handle the matter. They held the driver for about half an hour before letting him go.
After I arrived home, I received troubling news. The driver had returned to my original pickup location and was inquiring about my name from the security guard. He also made derogatory comments about me to the guard. This behavior left me deeply disturbed and worried about my safety.
Immediately, I contacted Rapido customer care to report the issue, and I was connected to a representative named Shailam. Unfortunately, the customer service was extremely unhelpful. Despite having all the evidence, including recorded conversations of the incident, Shailam and the customer care team have been uncooperative. They refused to transfer my call to a higher authority, and instead, they kept disconnecting my calls. Their lack of support has been deeply frustrating.
I kindly request guidance on how to proceed further, as I am concerned about my safety and feel that proper action is not being taken by Rapido.
