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Assam CM Grievance Cell: How to File a Complaint Against Public Services, Government Offices, or Departments in Assam?

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Assam CM Grievance Cell Logo
Assam CM Grievance Cell (Source: Assam CM Grievance Cell Logo)

Chief Minister Grievance Cell, also known as CM Helpline, is a public grievance office where citizens of Assam can write to the CM about grievances related to public services, welfare schemes, development, government offices, and departments of the Government of Assam.

Some examples of major departments against which a person can complain to Assam CM are:

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  • Administrative Reforms, Training, Pension & Public Grievances
  • Finance
  • Food, Civil Supplies & Consumer Affairs
  • General Administration
  • Health & Family Welfare
  • Higher Education
  • Home Affairs (Assam Police, Security, etc.)
  • Housing and Urban Affairs
  • Judicial
  • Panchayat & Rural Development
  • Power (Electricity), Mines and Minerals
  • Public Works Roads

Have complaints against government offices, departments, or public service authorities in Assam? You can complain to the CM Grievance Cell via the CM Helpline Number or email. Additionally, you can file your grievance online through the Assam CM Grievance portal. If not resolved, you may re-submit the disputed matter concerning the previous complaint.

Register a Complaint to Assam CM

To initiate the online registration of your complaint Assam CM through the Helpline Number, Email, or Online Form, please provide the following details:

  • Complainant Details: Name, Email, and Mobile number
  • Subject of the complaint
  • Associated department, officer, or public service
  • Reference/Acknowledgement ID of previous complaints (if any)
  • Description with facts and reason for dissatisfaction with previous response by officials (if any)
  • Attach copies of original supporting documents, images, etc.

After successful submission, you may ask for the reference ID to know the status of your grievance.

Use the below available methods to submit your grievance with the CM Grievance Cell.

1. CM Helpline Number

Call or Email Here:

Assam CM Helpline Number +913612262222, +913612237043
Fax +913612262069
Email cm@assam.gov.in

If you have complaints regarding pension (government employees), you can complain online through the “Sadbhavna Grievance Portal.”

2. Online Complaint

Lodge your grievance online or write to CM using the below details:

File an online complaint to Assam CM click here (cm.assam.gov.in)
Email  cm@assam.gov.in
Postal Address Write to CM – Grievance Cell, CM Block, Janata Bhawan, Dispur – 781006.

Have complaints related to Central Government Offices/Ministries or Schemes? Register your grievance through the “Centralized Public Grievance Redress and Monitoring System (CPGRAMS).”

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How to Write to CM?

Step-by-step procedure to write to CM about any grievance, demand, or query related to departments, government services, or development in Assam:

  • Visit the official Assam CM website at “https://cm.assam.gov.in/
  • Click “Write to Chief Minister”
  • Choose a method to register your grievance: by Calling, Fax Number, Email, or Postal Address.
  • You may also submit the given online form.
  • In the form, provide your contact details, attach supporting documents, and describe the disputed matter or query.
  • Click “Send Message” to submit your complaint.
Grievance Form of Assam CM Helpline, Grievance Cell
Grievance Form of Assam CM Helpline, Grievance Cell (Source: assam.gov.in)

You may also ask for the reference ID (if not provided) to track the status or re-submit the complaint again, if not resolved.

Department

The list of departments of the government of Assam against which you can complain to the CM Grievance Cell are:

  • Act East Policy Affairs
  • Administrative Reforms, Training, Pension & Public Grievances
  • Agriculture
  • Border Protection and Development
  • Chief Minister’s Secretariat
  • Co-operation
  • Cultural Affairs
  • Election
  • Environment & Forest
  • Excise
  • Finance
  • Fishery
  • Food, Civil Supplies & Consumer Affairs
  • General Administration
  • Handloom, Textiles & Sericulture
  • Health & Family Welfare
  • Higher Education
  • Hill Areas
  • Home
  • Horticulture and Food Processing
  • Housing and Urban Affairs
  • Implementation of the Assam Accord
  • Indigenous & Tribal Faith and Culture
  • Industries, Commerce and Public Enterprises
  • Information, Public Relations, Printing & Stationery
  • Information Technology
  • Irrigation
  • Judicial
  • Labour Welfare
  • Legislative
  • Medical Education and Research
  • Panchayat & Rural Development
  • Parliamentary Affairs
  • Personnel
  • Political
  • Power (Electricity), Mines and Minerals
  • Public Health Engineering (PHE)
  • Public Works Buildings and National Highways
  • Public Works Roads
  • Revenue & Disaster Management
  • School Education
  • Science, Technology and Climate Change
  • Skill, Employment & Entrepreneurship
  • Social Justice and Empowerment
  • Soil Conservation
  • Sports & Youth Welfare
  • Tea Tribes Welfare
  • Tourism
  • Transformation and Development
  • Transport
  • Tribal Affairs (Plain)
  • Veterinary
  • Water Resources
  • Welfare of Bodoland
  • Welfare of Minorities & Development
  • Women and Child Development

Reference

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