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Mumbai Police Helpline: Lodge a Complaint or e-FIR to Greater Mumbai Police

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Mumbai Police Logo
Greater Mumbai Police (Source – mumbaipolice.gov.in)

The Mumbai Police, a part of the Maharashtra Police, is administered by the Police Commissionerate System in Mumbai City. Headed by the Commissioner of Police, the Mumbai Police has responsibilities of law enforcement and investigation within the city.

The force’s motto is “सद्रक्षणाय खलनिग्रहणाय“.

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The Mumbai Police is divided into 5 Regions with 12 Zones, headed by a Deputy Commissioner of Police (DCP). Each zone consists of local police stations. The Mumbai Police also has specialized units, such as:

  • Crime Branch
  • Anti-Terrorism Squad
  • Traffic Police
  • Economic Offence Wing
  • Law & Order (L&O)

Other units are the Special Branch, Protection and Security Branch, etc. Please note that the Mumbai Police works under the supervision of the Maharashtra Police and the Home Department of the Government of Maharashtra.

Want to file a complaint or e-FIR with Mumbai Police or need help? It is easy! You can report an incident or case to Mumbai Police through the toll-free helpline number, local police station, 112 MERS (for emergencies), or lodge a complaint or e-FIR online with relevant information.

Citizen Services of Mumbai Police are:

  • Report stolen & unclaimed vehicles & thefts
  • Complaints/e-FIR (Non-Cognizable Offences)
  • Track Passport
  • Information (Missing persons, Wanted criminals, Unidentified dead bodies)
  • Police Verification & Certificates
  • Tenet/PG Verification
  • Police Clearance Services
  • Loudspeaker Permission
  • GRAS Payment (Government Receipt Accounting System)
  • Accident Compensation

Have any emergency? Dial the toll-free emergency helpline number 112 MERS (Maharashtra Emergency Response System) to contact PCR (Police Control Room) or your local police station to report the incident immediately.

Please Note: If you want to lodge a complaint about major cognizable offences (serious crime or incident), please go to your nearest police station to file an FIR. Please provide all information and any proof while reporting the case. If your complaint is not addressed, escalate the case to higher-ranking police officers. Follow the instructions below.


How to File a Complaint or e-FIR to Mumbai Police?

In Mumbai, you can use the Crime and Criminal Tracking Network & Systems (CCTNS) to report incidents online and get help from Mumbai Police. You can make complaints or file e-FIRs (First Information Reports) related to Non-Cognizable Crimes (NCR).

Difference between a police complaint and an FIR:

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  1. Police Complaint: A complaint is when you inform the police about a suspected offence, either by talking to them or in writing. It can be for various types of crimes, and there’s no specific format required. The magistrate may investigate, but the police won’t conduct an immediate inquiry.
  2. FIR (First Information Report): An FIR is the first official report, given either verbally or in writing, concerning serious offences at the Police Station. It must be filed following a specific format and can be lodged by anyone. The police will conduct an investigation, and the magistrate can take action based on the report, but only after the police officially register the FIR.

After lodging a complaint, police will start an investigation and then decide to register an FIR (for cognizable crimes like burglary, accident, murder, rape, assault, attempted murder, etc.), create a Non-Cognizable Report known as NCR, or close the case if it gets resolved.

Please note: As per the citizen charter of Maharashtra Police, you should be aware of your rights as a citizen and know how to protect yourself from crimes or mistreatments by the police.

Grievance Redressal

Mumbai Police has a Three-Tier Grievance Redressal Mechanism to redress the complaints or issues related to citizen services. Based on the case, the resolution process begins at the local police station and can be escalated at the level of the Divisional Assistant Commissioner of Police (ACP).

Map of Mumbai Police Zones and Divisions
Map of Mumbai Police Zones and Divisions (source – mumbaipolice.gov.in)

At the level of senior police officers, you can escalate the complaints to the Zonal Deputy Commissioner of Police (DCP), Regional Addl. Commissioner of Police (Addl. CP), and SPL. Commissioner of Police (HQ).

List of Regions, Zones, and Divisions with local police station of Mumbai Police
List of Regions, Zones, and Divisions with local police station of Mumbai Police (source – mumbaipolice.gov.in)

Complaint Filing:

Registration Fee No Charges (₹0)
Resolution Period As per the rules defined by Maharashtra Police, read citizen charter)
FIR Filing Immediately at the Police Station
Copy of FIR Free of Cost (mandatory)

Methods to lodge an FIR/Complaint:

  • Online: Use CCTNS – Mumbai Police for complaints and e-FIR (non-cognizable) or report cybercrimes/ crimes against women
  • Offline: Contact or visit the local police station (for both cognizable/non-cognizable offences) to submit a written complaint or FIR based on the incident or offence.
  • Emergency: Dial 112 MERS for immediate assistance or use the MERS 112 Citizen App

Instruction: Always save the acknowledgement/reference receipt for your online complaint and get a copy of the FIR filed at the police station free of cost for your records.

3 Levels of Escalation:

If your case or complaint is not addressed within the specified time frame by the local police station and Divisional Assistant Commissioner of Police (ACP), then escalate it to the following levels of Mumbai Police:

  •  Zonal Deputy Commissioner of Police (DCP)
  • Regional Additional Commissioner of Police (Addl. CP)
  • SPL. Commissioner of Police (SPL. CP)

Further, you can escalate the cases related to citizen services to the Director General of Police (DGP), Maharashtra Police through CCTNS – Maharashtra or IGRS, Aaple Sarkar (Govt. of Maharashtra).


Level 1: Lodge a Police Complaint or FIR

At this level, citizens can report the incident or lodge a complaint or FIR to the Senior Inspector or Station House Officer (SHO) of the Local Police Station. Additionally, you may seek help from the respective Divisional Assistant Commissioner of Police (ACP), Mumbai Police.

1. Mumbai Police Helpline Number

Call MERS-112 (available 24×7) in emergencies related to Police, Fire, Medical, or other essential services. After dialling the number, provide the following details to the call taker:

  • Location of incident
  • Description of incident
  • Time of event (including current situation)

Helpline Numbers of Mumbai Police:

Mumbai Police Helpline Numbers
Emergency Helpline (MERS) 112, +912222621855, +912222620111
WhatsApp Number (Police HQ) +917506777100
Women Helpline 103, +912222633333
Traffic Police +912224937755, +918454999999 (WhatsApp)
Cybercrime Helpline +912226504008, 1930
Anti-Corruption Bureau 1064, +912224942618
Mumbai Railway Police +912223081725
Lodge a 112 Complaint Online File a complaint
X (Twitter) @112Maharashtra, @MumbaiPolice
Mobile App MERS 112 Citizen App
Android | iOS

2. File a Police Complaint

To report an incident (criminal or civil), file a complaint at the Local/Divisional Police Station or submit an e-complaint (non-cognizable crimes) online through CCTNS. You can also access the online citizen services of Mumbai Police for applications, certifications, requests, and verifications.

When filing a police complaint, provide:

  • Personal details: Name, Contact No., and address (if applicable)
  • Police Station in Mumbai
  • Description of the incident with accused information (if required), location, time, and current situation
  • Supporting documents including images, videos, etc.

Remember to note down or save the reference or acknowledgement receipt so you can track or escalate the case if needed.

Lodge an online police complaint:

Register complaint online to Mumbai Police File a complaint
Report lost/found items online Report now
Mumbai City Police Control Room +912222625020
Email (Admin.) cp.mumbai.jtcp.admn@mahapolice.gov.in
Email (Traffic) cp.mumbai.jtcp.traf@mahapolice.gov.in
Claim Status (Accident Compensation) Click Here
Mobile App Mumbai Traffic Police App
Android | iOS

Note: If your complaint is not addressed within 7 days at the concerned local police station, then escalate it to the Divisional Assistant Commissioner of Police.


3. Lodge an FIR

You can report an incident in writing at your nearby Police Station to register an FIR (First Information Report) with Mumbai Police, whether it’s related to civil or criminal matters. Alternatively, you can submit an e-FIR online (specifically for non-SR and theft cases) via CCTNS – Maharashtra.

After lodging an e-FIR, download a copy of the e-FIR and note down the FIR number to track the status.

For more reference, contact:

Address: Maharashtra Police HQ,
Maharashtra Police DGP Headquarters,
Shahid Bhagat Singh Marg, Colaba, Mumbai, Maharashtra, India – 400001
Phone: +912222625020 (Mumbai City), +917506888100 (WhatsApp)

Tip: Registered an FIR at the local police station? Take a copy of the FIR free of cost from the designated Police Officer.

Note: If you don’t receive a response after filing an FIR with Mumbai Police, contact the Divisional Assistant Commissioner of Police. After this, escalate the case to the Zonal Deputy Commissioner of Police (DCP).


4. E-Services

Access online citizen services of Mumbai Police including Police Verification, Download Forms, Arms license, RTI (Right to Information) requests, Certificates (Character/NOCs), Arrest Information, event permissions, and other e-services.

E-Services & Forms:

E-Services, Mumbai Police Request/Apply
Police Clearance Certificate Form Download
Loudspeaker Permission Form Download/ Apply online
New Arms License Form (individual) Download
Download other forms Click Here

Need more information from Mumbai Police? You should file an RTI online under the Right to Information Act, 2005.

Note: If the citizen services are not provided on time, then appeal to First and Second Appellate Officers designated through IGRS (Integrated Grievance Redressal System), Aaple Sarkar under the Maharashtra Right to Public Services Act, 2015.


5. Divisional Assistant Commissioner of Police (ACP)

If your complaint is not resolved to your satisfaction at the local police station, especially if it’s a serious issue like corruption or critical criminal/civil matters, then escalate it to your Divisional Assistant Commissioner of Police (ACP) to start an investigation.

Contact Details of Divisional ACP:

1. Zone – 1:

ACP, Division of Mumbai Police Phone No. and Email
ACP, Colaba Phone: +912222812696
Email: acpcolaba.mum@mahapolice.gov.in
ACP, Azad Maidan Phone: +912222697148
Email: acpam.mum@mahapolice.gov.in
ACP, Dongri Phone: +912223778994
Email: acpdongri.mum@mahapolice.gov.in

2. Zone – 2:

ACP, Division of Mumbai Police Phone No. and Email
ACP, Pydhoni Phone: +912222069002
Email: acppyd.mum@mahapolice.gov.in
ACP, Girgaum Phone: +912223861643
Email: acpgirgaon.mum@mahapolice.gov.in
ACP, Gamdevi Phone: +912223805431, +912223874192
Email: acpgamdevi.mum@mahapolice.gov.in

3. Port Zone:

ACP, Division of Mumbai Police Phone No. and Email
ACP, Yellow Gate Phone: +912222654318, +912223735857
Email: acpyg.mum@mahapolice.gov.in
ACP, Wadala Phone: +912223726245
Email: acpwadala.mum@mahapolice.gov.in

4. Zone – 3:

ACP, Division of Mumbai Police Phone Number and Email
ACP (Agripada) Phone: +912223085125
Email: acpagripada.mum@mahapolice.gov.in
ACP (Tardeo) Phone: +912223532142
Email: acptardeo.mum@mahapolice.gov.in
ACP (Worli) Phone: +912224955626
Email: acpworli.mum@mahapolice.gov.in

5. Zone – 4:

ACP, Division of Mumbai Police Phone Number and Email
ACP (Bhoiwada) Phone: +912223739053
Email: acpbhoiwada.mum@mahapolice.gov.in
ACP (Matunga) Phone: +912224021512
Email: acpmatunga.mum@mahapolice.gov.in
ACP (Sion) Phone: +912224074575
Email: acpsion.mum@mahapolice.gov.in

6. Zone – 5:

ACP, Division of Mumbai Police Phone Number and Email
ACP, Dadar Phone: +912224323044
Email: acpdadar.mum@mahapolice.gov.in
ACP, Mahim Phone: +912224466033
Email: acpmahim.mum@mahapolice.gov.in
ACP, Kurla Phone: +912226501147
Email: acpkurla.mum@mahapolice.gov.in

7. Zone – 6:

ACP, Division of Mumbai Police Phone Number and Email
ACP, Chembur Phone: +912225225668
Email: acpchembur.mum@mahapolice.gov.in
ACP, Deonar Phone: +912225229663
Email: acpdeonar.mum@mahapolice.gov.in
ACP, Nehru Nagar Phone: +912225224409
Email: acpnehrunagar.mum@mahapolice.gov.in
ACP, Trombay Phone: +912225564600
Email: acptrombay.mum@mahapolice.gov.in

8. Zone – 7:

ACP, Division of Mumbai Police Phone Number and Email
ACP, Bhandup Phone: +912225963003
Email: acpbhandup.mum@mahapolice.gov.in
ACP, Ghatkopar Phone: +912225152146
Email: acpghatkopar.mum@mahapolice.gov.in
ACP, Mulund Phone: +912225641008
Email: acpmulund.mum@mahapolice.gov.in
ACP, Vikhroli Phone: +912225791700
Email: acpvikhroli.mum@mahapolice.gov.in

9. Zone – 8:

ACP, Division of Mumbai Police Phone Number and Email
ACP, Airport Phone: +912226156108
Email: acpairport.mum@mahapolice.gov.in
ACP, D.N. Nagar Phone: +912226304001
Email: acpdnnagar.mum@mahapolice.gov.in
ACP, Kherwadi Phone: +912226508451
Email: acpkherwadi.mum@mahapolice.gov.in
ACP, Santacruz Phone: +912226494124
Email: acp.santacruzdiv@mahapolice.gov.in
ACP, Vakola Phone: +912226125243
Email: acpvakola.mum@mahapolice.gov.in

10. Zone – 9:

ACP, Division of Mumbai Police Phone Number and Email
ACP, Bandra Phone: +912226400917
Email: acpbandra.mum@mahapolice.gov.in
ACP, Oshiwara Phone: +912226367717
Email: acposhiwara.mum@mahapolice.gov.in

11. Zone – 10:

ACP, Division of Mumbai Police Phone Number and Email
ACP, Andheri Phone: +912226837164
Email: acpandheri.mum@mahapolice.gov.in
ACP, Meghwadi Phone: +912228367548
Email: acpmeghwadi.mum@mahapolice.gov.in
ACP, Sakinaka Phone: +912225706797
Email: acpsakinaka.mum@mahapolice.gov.in

12. Zone – 11:

ACP, Division of Mumbai Police Phone Number and Email
ACP, Borivali Phone: +912228901639
Email: acpborivali.mum@mahapolice.gov.in
ACP, Goregaon Phone: +912228724376
Email: acpgoregaon.mum@mahapolice.gov.in
ACP, Malvani Phone: +912228820497
Email: acpmalad.mum@mahapolice.gov.in

13. Zone – 12:

ACP, Division of Mumbai Police Phone Number and Email
ACP, Dahisar Phone: +912228281069
Email: acpdahisar.mum@mahapolice.gov.in
ACP, Dindoshi Phone: +912228752181
Email: acpdindoshi.mum@mahapolice.gov.in
ACP, Samtanagar Phone: +912228877624
Email: acpsamtanagar.mum@mahapolice.gov.in

Note: Has any action not been taken by the respective Divisional ACP on your complaint or FIR? You can escalate the case or matter to the concerned Zonal DCP of Mumbai Police.


6. Zonal Deputy Commissioner of Police (DCP), Mumbai Police

If the case or complaint including criminal or civil matters is not addressed by the Divisional Assistant Commissioner of Police (ACP), then citizens can escalate matters to the Deputy Commissioner of Police (DCP) of Mumbai Police of the respective Zone.

Contact details of Zonal DCP:

DCP, Zone of Mumbai Police Phone Number and Email
DCP, Zone I Phone: +912222620453
Email: dcpzone1-mum@mahapolice.gov.in
DCP, Zone II Phone: +9122223073663
Email: dcpzone2-mum@mahapolice.gov.in
DCP, Zone III Phone: +9122223700608
Email: dcpzone3-mum@mahapolice.gov.in
DCP, Zone IV Phone: +912224021101
Email: dcpzone4-mum@mahapolice.gov.in
DCP, Zone V Phone: +912224976960
Email: dcpzone5-mum@mahapolice.gov.in
DCP, Zone VI Phone: +912225229303
Email: dcpzone6-mum@mahapolice.gov.in
DCP, Zone VII Phone: +912225645228
Email: dcpzone7-mum@mahapolice.gov.in
DCP, Zone VIII Phone: +912226508381
Email: dcpzone8-mum@mahapolice.gov.in
DCP, Zone IX Phone: +912226422042
Email: dcpzone9-mum@mahapolice.gov.in
DCP, Zone X Phone: +912228367767
Email: dcpzone10-mum@mahapolice.gov.in
DCP, Zone XI Phone: +912228903899
Email: dcpzone11-mum@mahapolice.gov.in
DCP, Zone XII Phone: +912228283889
Email: dcpzone12-mum@mahapolice.gov.in
DCP, Port Zone Phone: +912222611620
Email: dcpzoneport-mum@mahapolice.gov.in

DCP, Special Units

Contact DCP of Specific Units/Department of Mumbai Police:

DCP, Unit of Mumbai Police Phone Number and Email
DCP, HQ-I Phone: +912222620043
Email: cp.mum.dcp.hq1@mahapolice.gov.in
DCP, HQ-II Phone: +912222678751
Email: cp.mum.dcp.hq2@mahapolice.gov.in
DCP, Cyber Crime Phone: +912226529926
Email: dcpcybercrime.mum@mahapolice.gov.in
DCP, EOW-I Phone: +912222707704
Email: dcpeowzone-mum@mahapolice.gov.in
DCP, Traffic HQ & Central Phone: +912224946223
Email: dcphq.traffic@mahapolice.gov.in
DCP, Traffic East Email: dcpeast.traffic@mahapolice.gov.in
DCP, Traffic West Phone: +912226667376
Email: dcpsub.traffic@mahapolice.gov.in
DCP, Traffic South Email: dcpsouth.traffic@mahapolice.gov.in
DCP, Enforcement Phone: +912222692515
Email: dcpenforcement-mum@mahapolice.gov.in
DCP, Anti Narcotics Phone: +912222162308
Email: cp.mum.dcp.narcotics@mahapolice.gov.in

Level 2: Additional Commissioner of Police (Addl. CP)

If your case is not addressed by the Divisional Assistant Commissioner of Police (ACP) or Local Police Station within a specific timeframe, then escalate it to the Additional Commissioner of Police (Addl. C.P.) of the respective Region. Don’t forget to provide the FIR number or reference/acknowledgement details of the submitted complaint.

Contact Additional Commissioner of Police (Addl. CP):

Addl. C.P., Department of Mumbai Police Phone Number and Email
Addl. C.P., South Region Phone: +912223080023
Email: cp.mum.addcp.south@mahapolice.gov.in
Addl. C.P., Central Region Phone: +912223750909
Email: cp.mum.addcp.central@mahapolice.gov.in
Addl. C.P., East Region Phone: +912225230893
Email: cp.mum.addcp.east@mahapolice.gov.in
Addl. C.P., West Region Phone: +912226402122
Email: cp.mum.addcp.west@mahapolice.gov.in
Addl. C.P., North Region Phone: +912228854625
Email: cp.mum.addcp.north@mahapolice.gov.in
Addl. C.P., Traffic Email: addlcp.traffic@mahapolice.gov.in
Addl. C.P., Crime Phone: +912222620960
Email: cp.mum.addcp.crime@mahapolice.gov.in
Addl. C.P., Special Branch Phone: +912222621763
Email: addlcpsb1.mum@mahapolice.gov.in

Joint Commissioner of Police (Jt. CP)

Contact Joint Commissioner of Police (Jt. CP):

Jt. C.P., Department of Mumbai Police Phone Number and Email
Jt. C.P., L & O (Law & Order) Phone: +912222624405
Email: cp.mumbai.jtcp.lo@mahapolice.gov.in
Jt. C.P., ADM (Administration) Phone: +912222620879
Email: cp.mumbai.jtcp.admn@mahapolice.gov.in
Jt. C.P., Traffic Phone: +912224954443
Email: cp.mumbai.jtcp.traf@mahapolice.gov.in
Jt. C.P., EOW (Economic Offenses Wing) Phone: +912222625028
Email: jtcp.eow@mahapolice.gov.in
Jt. C.P., Crime Phone: +912222620406
Email: cp.mumbai.jtcp.crime@mahapolice.gov.in

Level 3: Commissioner of Police, Mumbai Police

If your case remains unaddressed after lodging a complaint or FIR at Level 1 (local police station or Divisional/Zonal ACP) and Level 2 (Addl. CP or Jt. Commissioners of Police) and it’s a serious matter, then escalate it to the Special Commissioner of Police (SPL. CP). Further, you can escalate the matter/cases to the Commissioner of Police (CP), Mumbai Police. Your concern will be taken seriously and addressed accordingly.

Contact Commissioner of Police (CP), Mumbai:

Officers, Mumbai Police Phone Number and Email
Spl. Commissioner of Police Phone: +912222707713
Email: spl.cpmumbai@mahapolice.gov.in
Commissioner Of Police, Mumbai Phone: +912222620826
Email: cp.mumbai@mahapolice.gov.in

Note: Want to escalate the matter further to higher authorities? You can lodge a public grievance to higher appellate officers of the Home Department through IGRS (Integrated Grievance Redressal System) Aaple Sarkar of Govt. of Maharashtra. Alternatively, you can escalate the case/complaint to the Director General of Police (DGP), Maharashtra Police at the State Police Headquarters in Mumbai.


Reference:

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