. I am writing to bring to your attention an issue I encountered with a recent hotel booking made through your platform.
On [date], I booked a room (GH73081222521698 ID: [booking ID]) at [Pacific by glitz hotek] for the dates [17 july]. Unfortunately, upon checking into the room around [1pm], I discovered that the room was very stuffy and had an unpleasant odor, making it uncomfortable for me to stay. Consequently, I immediately decided to leave the premises and did not avail of any services during my brief stay.
I approached the hotel management regarding my concerns, and they informed me that I would be eligible for a refund through Goibibo. However, upon attempting to contact your customer service, I was unable to reach anyone, and I have since noticed that my booking status has been marked as non-refundable.
Given the circumstances, I kindly request a refund of the amount I paid for the booking. I did not use any services provided by the hotel due to the unsatisfactory conditions of the room.
Please find attached the necessary documentation, including my booking confirmation and any other relevant details.
I look forward to your prompt attention to this matter and a resolution at your earliest convenience.
