Vodafone Idea is a leading telecom company in India that provides prepaid and postpaid services to customers. It is common that if any customer or person uses the services, maybe s/he can face some issues and problems due to some reasons.
If you have any complaint/grievance regarding services and technical issues related to the internet, broadband, recharge, SIM delivery, weak network, or calling, you can easily register your complaint here for VI Care.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Official Details of VI (Vodafone Idea):
| VI Official Website | www.myvi.in |
| VI Customer Care Numbers | 199 198 18001234567 (MNP) |
| WhatsApp Number (VI) | +919654297000 |
| customercare@vodafoneidea.com |
|
| Lodge Online Complaint (Appellate) | Register |
| VI Mobile App | Android | iOS |
| Social Media | Twitter | Facebook | Youtube |
Complaint Resolution Time by VI Care: Instant Support or 7 Days (normally)
VI Grievance Fee: ₹0/- (No Charges)
Issues/Complaints That Can be Resolved by VI Care/Appellate Authority:
- Prepaid, Post-paid Services of VI
Recharge, Balance, Plan, Payment, VI Wallet, Broadband/Fiber Recharge, Internet Recharge Plan, etc. - Mobile Network (4G, 5G, 3G), SMS Delivery, OTP, DND, IMEI, PUK, SIM Activation, International Roaming Network.
- VI Wallet, Payment Transaction, Failure of Recharge, Charges, Taxes, etc.
E-SIM Activation, Lost SIM Block, Fraud SIM Issue, New SIM Application, Report to SIM Block. - Internet Data, Slow Speed of Net, Noise in Voice Call, Call Divert, Forward or Conference Issue.
- VAS (Value Added Services), Caller Tunes, Hello Tunes, Coupon Recharge, Voucher, Offer, New Plan, OTT Recharge, Movies, Media, Sports Services, TV Channel Recharges, etc.
- Other Services of VI (OTT Platform, Movies, Series)
VI (Vodafone Idea) Helplines, Authorities to Lodge Complaints of VI Services
VI (Vodafone Idea) customers can register their complaints on the customer care helpline number which is toll-free and available 24×7. You can also WhatsApp to VI to get faster resolution of your issues of services (Internet, Broadband, Wallet, Recharge, or any other).
If your issue is not resolved by the concerned department of VI customer care then you can file a grievance to the Nodal Team of VI or VI Appellate Authority. You can also approach the Telecom Regulatory Authority of India (TRAI), DoT (Department of Telecommunication).
To know the procedure and instructions so you can lodge a successful complaint to get a faster resolution of your issue, you can follow the below steps and information. Read carefully all the instructions related to VI services and follow them.
VI Customer Care Numbers
VI has provided various customer care numbers to connect with different departments of their services. You can choose the appropriate number from below to call the executive.
After calling on these IVRS numbers, select the right options (like Language, Department, Type of Issue, etc) to get a faster resolution of your issues.
Complaint to VI care of Vodafone Idea by these Toll-free customer care Helpline Numbers:
| VI Customer WhatsApp Number to lodge a complaint: | +919654297000 |
|---|---|
| The number for Enquiries and Requests: | 199 |
| VI Complaint number any issues: | 198 |
| Complaint about VI Mobile Number Portability (MNP) Helpline: | 18001234567 |
| customercare@vodafoneidea.com | |
| VI Care on Twitter | ViCustomerCare |
Trusted Source – 1. MyVI
How to Lodge Grievance to VI Appellate Authority/Nodal Team
VI Appellate Authority takes cases or grievances that are not resolved by VI customer care within the given time period or are unsatisfied with the final resolution.
You can lodge a grievance to VI Appellate Authority by following these steps. Read carefully the procedure to submit a successful application.
Note: Required Information to Lodge Grievance:
- Must file an appeal within 30 days of the final decision of VI Customer Care.
- Mention the Docket Number (Unique Complaint reference Number to get the history of your issue and decisions).
- The final decision of the Appellate Authority will be given within 39 days after the successful submission of the application.
- Time of Office: Monday to Friday, between 10 AM to 6 PM.
Procedure:
Step 1: Visit the link of VI Appellate Authority: Complaint to VI Appellate Authority
Step 2: Write the application to the VI Appellate Authority or call on the given number by the Appellate Authority of your zone or circle (State). You can also e-mail customercare@vodafoneidea.com.
Appeal Form: Download the grievance form and appeal to VI Appellate Authority: Download
Step 3: In your e-mail or application, must mention the docket number (reference number) of your previous complaint to VI care. Also, attach the supportive documents to support your issue.
Step 4: You can also contact the regional office of VI (If it is near your home), visit there, and submit your application to get a faster resolution.
Step 5: After the successful submission of your grievance to VI Authority, please take the docket or reference number of your grievance to track the status.
Step 6: To track the status of a complaint or grievance of VI you can visit: Track status of Vi complaint
Step 7: If your grievance is not resolved within the given time period (39 days) by the VI Appellate Authority. You can file an appeal to the Telecom Regulatory Authority of India (TRAI) against the decision of the VI Appellate Authority.
Need More Information? Visit: Trusted Source – MyVI
Be Aware of Fraudulent scams: Know more about Fraud and Awareness
| Also, Register Complaints to: |
Regional Helpline Numbers and E-mails of VI Appellate Authority
You can select the helpline number and e-mail of VI Appellate Authority from the following list on the basis of your region to raise your concern regarding your complaint:
| Appellate State | Helpline Numbers and Emails |
|---|---|
| Andhra Pradesh & Telangana | +919948002240 appellate.ap@vodafoneidea.com Address: Vodafone Idea Limited, 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016. |
| Assam | +919706024365 appellate.asm@vodafoneidea.com Address: Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035. |
| Bihar & Jharkhand | +919709018279 appellate.bih@vodafoneidea.com Address: Vodafone Idea Limited, BLOCK A, 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014. |
| Delhi & NCR | 01171032211 appellate.delhi@vodafoneidea.com Address: Vodafone Idea Limited, A-19, Mohan Co-operative Industrial Estate, Mathura Road, Delhi -110044. |
| Gujarat | +917567860602 appellate.guj@vodafoneidea.com Address: Vodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015. |
| Haryana | appellate.har@vodafoneidea.com +919813090003 Address: Vodafone Idea Limited, Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001. |
| Himachal Pradesh | +919736297362 appellate.hp@Vodafoneidea.com Address: Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002. |
| Jammu & Kashmir | +919796097979 appellate.jnk@vodafoneidea.com Address: Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010. |
| Karnataka | +919886047474 appellate.kar@vodafoneidea.com Address: Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, Amar Jyoti Layout, Bangalore-560071. |
| Kerala | +919946123456 appellate.ker@vodafoneidea.com Address: Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019. |
| Kolkata | +919088118992 appellate.kol@vodafoneidea.com Address: Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN -52, Sector- V, Salt Lake City, Kolkata 700091. |
| Madhya Pradesh & Chhattisgarh | +919713377766 appellate.mpcg@vodafoneidea.com Address: Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore, MP – 452010. |
| Maharashtra & Goa | 020-71718181 appellate.mah@vodafoneidea.com Address: Vodafone Idea Limited, CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004. |
| Mumbai | +919820015713 appellate.mum@vodafoneidea.com Address: Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059. |
| Odisha | +919090010078 appellate.orissa@vodafoneidea.com Address: Vodafone Idea Limited, Unit – 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar – 751024. |
| Punjab | +917508012346 appellate.pun@vodafoneidea.com Address: Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055. |
| Rajasthan | +919828996200 appellate.raj@vodafoneidea.com Address: Vodafone Idea Limited, 1st Floor, Gaurav Tower, Malviya Nagar, Jaipur – 302017. |
| Tamil Nadu | +919962099625 Appellate.tamilnadu@vodafoneidea.com Address: Vodafone Idea Limited, Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600096. |
| West Bengal | +919088118992 appellate.wb@vodafoneidea.com Address: Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN-52, Sector- V, Salt Lake City, Kolkata 700091. |
| NESA (North East States) | +919774024365 appellate.nes@vodafoneidea.com Address: Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah, Shillong-791003, Meghalaya. |
| UP East | +919721980180 appellate.Upe@vodafoneidea.com Address: Vodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010. |
| UP West | +919719143245 appellate.upw@vodafoneidea.com Address: Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044. |
Frequently Asked Questions (FAQ) of Services by VI Vodafone Idea
Q. What are the customer care numbers of VI (Vodafone Idea) to register a complaint?
A. VI (Vodafone Idea) has provided these VI Care numbers 199, 198 (Mobile), and 18001234567 (MNP) where customers can call to register their issues to the concerned customer care executive. If possible, they will instantly resolve your issues. You can also lodge the complaint on the WhatsApp Number +919654297000 to get a faster resolution of your issue.
Q. If my complaint is not resolved by VI care, where can I register the complaint?
A. You can file an appeal to the VI Appellate Authority if your complaint is not resolved by VI care or unsatisfied with the resolution of your complaint. Please lodge the grievance within 30 days after the expiry of time or the final decision of the VI care.
Q. How many days does the VI Appellate Authority take to resolve the grievance?
A. VI Appellate Authority will give its final decision within 39 working days after receiving the complaint.
