Dear Hyundai TEAM.,
My name is Senthil…. Belongs to Creta Tn 10 BS 3789
Did 3 services with that all… only Worst experience, Advisors Mr.Madhan, Body shop Advisor Mr.Ibrahim, Body shop manager Mr.Prabha, Customer care Mrs.Monika for 1st service issue ,
Mr.Naveen manager ( referred by Ravi Kumar GM) did not even take any initiative after his boss advised.
1st service @ Eekattuthangal taken 11 house for free service, i followed for body wash, polish like advisor, complained to Monika (no action taken)
2ns visit @ alandur for body repair and painting work RHS bumper, Ibramim followed and Painting was worst like unskilled work and like Road painder and did painting LHS side mirror cup mismatches and “ibrahim promised and he will do repainting in 2nd service and only need TWO HOURS for painting
3ed visit @ alandur for second free service… again ” painting issue…and Mr.Madhan not given the alignment report , when i asked him., like i will get all report when am paying for it in TOYOTA and all for that he saying “he also have toyota car”,,, only customer ask he will give.. and No proper painting and inappropriate Bumper fixing” complaint to Mr.Ravi and he promised that and asked for 1 more chance for better painting.
4th visit @ Alandur for Repainting as promised Mr.Ravi and assigned Mr.Naveen. he organised painting over the PHONE to the ibrahim and not visited me directly NAVEEN asked full day for painting from the morning and by EOD while delivery…, still same issue… they did only painting correction work and as promised “NO REPAINTING” done in RHS bumper and did repainting in LHS side mirror cap and that too it’s like unskilled work with lose of dust while painting the mirror and,
AGAIN Mr.NAVEEN asking me another ONE MORE DAY for repainting.. i asked him in a written format regarding the issue BUT he behaved badly and i went off from the showroom then after an hour he called me but i didt like to talk with that Irresponsible person like him and reported to Mr.Ravi.
*How many days you will waste customers’ time…
*Do you really have skilled labour….
*Do you really have any Responsible person…
*Even any other authorised Hyundai dealer can handle this issue more clearly than your HYUNDAI MANUFACTURING COMPANY SERVICE CENTER…
“” How and What you are going to serve the Customers?????””
