TPWODL – Electricity Complaint Helplines for the Consumers of TP Western Odisha Distribution Limited

TP Western Odisha Distribution Limited (TPWODL) is an electricity distribution company that is owned by Tata Power and the government of Odisha. It services the western districts of Odisha where many villages and towns can get electricity supply and other services.

TPWODL provides electricity services in the 9 districts of Odisha which are Bargarh, Bolangir, Deogarh, Jharsuguda Kalahandi, Nuapada, Sambalpur Sonepur, and Sundergarh. More than 21 lakh customers are getting electricity services and also benefiting from the services of the Solar rooftop.

Due to many reasons, customers face issues with electricity services and power supply outages or interruptions in their regions. The reasons can be cyclones in the coastal regions, broken service lines, and other power failure issues. You can register these electricity complaints to TPWODL by using the official helplines.

Divisions of the TPWODL in Western Odisha:

Note – Customers of TP Western Odisha Distribution Limited (TPWODL) can call on verified toll-free customer care numbers, helpline numbers, and WhatsApp numbers. You can also e-mail or register an online electricity complaint.

Tips – Unsatisfied or have an unresolved complaint within the given time then you can approach the Consumer Grievance Redressal Forum, TWODL, and further you can file a petition to the Electricity Ombudsman (OERC), Odisha.

Electricity Complaint Helplines of TP Western Odisha Distribution Limited (TPWODL)

The consumers of the TPWODL can use the official helplines of the TP Western Odisha Distribution Limited to register complaints about issues with the electricity services and power supply. You can use the verified helpline numbers, WhatsApp numbers, customer care numbers, and e-mails, and also can lodge online electricity complaints. All the information is provided in the sections below.

Electricity Customer Care Numbers for Complaints of the Electricity Board of TPWODL in Western Odisha:

If you are facing the issues of unethical practices, power theft, and corruption by the employees of the electricity department of TPWODL then you can register a complaint to the vigilance officers by using the verified helpline numbers.

Helpline Numbers for Complaints about Unethical, Power Theft, and Corrupt Practices in TPWODL:

Tips – If your electricity complaint is unresolved within the time limit or unsatisfied then you can lodge a grievance with the Consumer Grievance Redressal Forum, TPWODL. Follow the below helplines.

Lodge Online Complaint to the Electricity Board, TPWODL and Apply for the Services

Today, due to the digitization of electricity services you can use the portal of the TPWODL to register online complaints about issues with the electricity supply and other services. You can follow the given steps and instructions to file your complaint and also apply for the services/schemes.

Procedure:

• Visit the links that are given below.
• Open the online electricity complaint form.
• Fill out the required information.
• Submit it and note down the reference number to track the status of the complaint.

Important Links of TPWODL to Lodge Online Complaint to Electricity Board, Western Odisha:

Other Options:

Tips – If your electricity complaint is yet unresolved or unsatisfied then you can approach the CGRF Forum of TPWODL. The instructions are provided in the section below.

Apply online for electricity services like new electricity connections, pay the electricity bill, solar panels (application/scheme), changes of name/mobile number, rebate schemes for pending bill payments/arrears, and other important services.

Online Electricity Services of the TPWODL:

Lodge Grievance to Consumer Grievance Redressal Forum (CGRF), TPWODL

The consumers of the TPWODL can lodge grievances against the final resolution if the electricity complaint is not redressed by the TPWODL licensee. According to the Electricity (Regulation) Act, 2003, you can approach the Consumer Grievance Redressal Forum of TPWODL, western Odisha.

Procedure:

• Download the format of the grievance form:
  • Download (Grievance Form)
• Write the following information in the application:
  • Name and address of the complainant.
  • Details of the licensee (address of the distribution division).
  • Description of the matter/complaint and attach copies of the documents.
  • The copy of the previously submitted complaint form to the division and the complaint number. Reply or response (Any)
  • Relief and compensation.
• Submit the application form to the address of Consumer Grievance Redressal Forum, TPWODL.
  • Note – Keep a copy of the application form for yourself for future reference.

Address and Contact Details of the CGRF Forum, TPWODL

Tips – If your grievance is not redressed by the CGRF forum within 30 to 45 days then you can file a petition to the Electricity Ombudsman (OERC), Odisha.

File a Petition to Electricity Ombudsman (OERC), Odisha

Electricity Ombudsman (OERC), Odisha where you can file a petition against the final order or grievance is not redressed within 30 days by the CGRF forum of TPWODL. You have to apply within 30 days after the expiry or the response.

Procedure:

• Download the representation form:
  • Download (Appeal Form)
• Fill out the application form.
• Attach a copy of the application form that was submitted to the CGRF forum.
• Attach reply or response (If available).
• Send the representation form to the official address of the Electricity Ombudsman.
• Note – Keep a copy of the application form for yourself.

Address and Contact Details of the Electricity Ombudsman, Odisha

• Address: Office of the Ombudsman-II, Odisha Electricity Regulatory Commission, At. Qrs. No-3R-2(S), GRIDCO colony, P.O Bhoinagar, Bhubaneswar, Pin- 751022, Dist- Khordha, Odisha.
• Phone No. 0674-2543825
• Fax No. 0674-2546264
• E-mail: ombudsmantwo@gmail.com

Tips – Unsatisfied with the final order? You can approach the Appellate Tribunal for Electricity, the High Court of the State, and the Supreme Court of India.

Categories of the Electricity Issues

The list of issues that can be resolved by the Electricity Department and the consumer can file a complaint

Frequently Asked Questions about TP Western Odisha Distribution Limited

Q. What are the customer care numbers of TPWODL?
A. The customer care numbers of TPWODL are 1912, and 18003456798 to register complaints about electricity services.

Q. What are the WhatsApp Numbers of the TPWODL?
A. WhatsApp numbers of the TPWDOL are +918114393836, and +919980558855 (Vigilance).

Q. What are the higher authorities where customer care lodges grievances against TPWODL?
A. You can lodge a grievance with the Consumer Grievance Redressal Forum, TPWODL, and further file a petition to the Electricity Ombudsman, Odisha.

Q. How can I track the status of the ongoing and scheduled power outage in my region?
A. You can track the ongoing/scheduled power supply outage by clicking ‘Urja Mitra TPWODL where you can select your region.

References

• TP Western Odisha Distribution Limited
• Consumer Grievance Handling Procedure of OERC
• Complaint handling procedure, TPWODL
• Procedures and practice directions, Odisha Electricity Regulatory Commission