Dear Sirs
In the begIning of this year I had given a document to your new town, Kolkata office, Mr. Tanmay, phone number an urgent document for UAE, which was inordinately delayed. We had to bear huge port demurrage at Jebel Ali port for that. The gentleman neither responded to our phone calls nor messages in this regard and till date he has not contacted us. Above this he is holding up all our documents with him at new town office and has told my office that he will not deliver the documents or parcels to us.
You can check your records that Les Classiques or Shri Narayani Enterprises or Drolia Exports Pvt Ltd all are your old and regular customers. Though after that incident we have told everyone not to send any document or parcel through DTDC, but still sometimes people send by mistake.
Right now AWB no. A53358983 was despatched from Morbi couple of days ago, it was showing out for delivery yesterday but till now it has not reached us. We suspect that this consignment might also be held up by him.
I request you to look into the matter and arrange to get all our held papers delivered to our office.
Hence i request you to take necessary steps to recovers our documents and papers
