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Adani Power (AEML): Register an Electricity Complaint to Adani Electricity Mumbai Limited

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Adani Electricity Mumbai Limited (AEML) (adanipower.com)

Adani Electricity Mumbai Limited (AEML) is a leading private electricity Distribution company in Mumbai city and provides electricity services. It is a 100% subsidiary of Adani Transmission Limited. AEML provides services in Mumbai suburban areas.

AEML (Adani Power) also provides services for Solar rooftops in several regions of India. Currently, AEML has more than 2.9 million customers in the Mumbai suburban region.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
AEML Service Circle
Source – www.adanielectricity.com

Service Divisions/Zones of Adani Electricity Mumbai Limited (AEML) in Mumbai:

  • Bandra
  • Juhu
  • MMRDA
  • Kalina
  • Andheri
  • Versova
  • MIDC
  • Meghwadi
  • Goregoan
  • Charkop
  • Dindoshi
  • Poisar
  • Kandivali
  • Shimpoli
  • Magathane
  • Bhaindar (W)
  • Mira Road
  • Kurla
  • Saki
  • Vikroli
  • Anik-Chuabhatti
  • Borla
  • Chembur North
  • Tilaknagar

If you are a customer of this company and facing electricity issues related to power supply, billing, or any other issue in the area/circle, then you should register a complaint with Adani Electricity.

Common issues of electricity service that can be addressed by AEML:

  • Billing and Payment Issues: Problems with incorrect/delayed bill revisions, fictitious arrears, wrong bills, non-updated bills post-payment, and related concerns.
  • Supply and Meter Problems: Transformer damage, disrupted supply phases, overloaded supply, defective meter replacements, accuracy errors, unmetered to metered requests, issues with smart meters, and new connection meter availability.
  • New Connection, Theft, and Corruption: Challenges in new connections (load enhancement, non-sanctioning, pole distance, document issues), reporting electricity theft, complaints about supply faults, street lights, and corruption-related matters including relocations.

Not resolved by customer service, AEML? You can escalate the disputed matter to the Head of Customer Service, Adani Electricity. Further, you may approach to Consumer Grievance Redressal Form of the company.


How to File a Complaint to Adani Electricity Mumbai Limited (AEML)?

AEML (Adani Electricity Mumbai Limited) has provided various customer care numbers and support helplines to their customers where complaints can be registered. You can call on these numbers 24×7.

Grievance Redressal:

Grievance Fee ₹0/- (No charges)
Complaint Redressal Time Immediate(24×7) or May take 7-60 days (Based on the Issues)

Escalation Matrix:

  • Level 1: Complain to Customer Service/Regional Office, Adani Electricity through
    • Toll-free customer care number
    • Email/WhatsApp
    • Online complaint
    • Visit your nearest sub-station
  • Level 2: Head – Customer Service, AEML
  • Level 3: Escalate the complaint to the Consumer Grievance Redressal Forum (CGRF), AEML
  • Level 4: Appeal to Electricity Ombudsman, Maharashtra

For level 1, the resolution period is 3 and for level 2, it is 5 working days. If your submitted complaints are not redressed within this timeframe, then you may escalate the electricity matter to CGRF at level 3.

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Level 1: Customer Service, AEML

At this level, you can submit your concerns by calling the toll-free customer care number, messaging on WhatsApp, or sending an email to the concerned department of AEML. Additionally, you may also lodge an online complaint to Adani Electricity using your registered account.

You may provide the following details to executives:

  • Connection Number
  • Nature of complaint
  • Description of the issue related to power supply, billing, or other disputes

Adani Electricity Customer Helpline Number

Adani Electricity customer care number to complain about power supply/billing services:

Adani Electricity Complaint Number 19122, 18005329998
AEML WhatsApp Number +919594519122
E-mail helpdesk.mumbaielectricity@adani.com

Follow one of these simple steps to raise your concerns:

  1. Call: Dial ‘19122‘ or ‘18005329998‘ to report Adani Electricity service issues in Mumbai.
  2. WhatsApp: Message at +919594519122 with the registered number, and select the complaint option in the WhatsApp chatbot.
  3. Email: Additionally, send complaints to helpdesk.mumbaielectricity@adani.com.

Not resolved? Escalate the disputed matter to the Head of Customer Service at level 2.

File an Online Complaint to AEML

You can file a complaint online to Adani Electricity to get faster redressal. After successful registration of your grievance, save the reference number to escalate the unresolved complaint with the Head of Customer Service, AEML.

Required details:

  • Customer ID
  • Nature of complaint
  • Location or Sub-station (for streetlights)
  • Description of the electricity issue
  • Any image or supporting document (specifically for billing disputes)

Details to lodge an electricity complaint online with Adani Electricity Mumbai Ltd:

Complain online to Adani Power File a complaint
Email helpdesk.mumbaielectricity@adani.com
Track complaint status Click to track
Track no power supply Click Here
Report electricity theft Report now
AEML Mobile App Android | iOS
X (Twitter) @Adani_Elec_Mum

If you need, Download the New Electricity Connection Form to get a new connection from your nearest AEML office, fill it out, and submit it with the required documents.

Not resolved within 3 working days or dissatisfied with final redressal? You can escalate the complaint at level 2 with reference ID.


Level 2: Head – Customer Service, Adani Electricity

If you have already submitted a complaint to helpdesk or customer service department of the Adani Electricity but not resolved to your satisfaction within 3 working days, then you may escalate the complaint to appointed Head of Customer Service at Adani Electricity Head Office.

Provide the following details in the application:

  • Customer ID
  • Service Request (SR)/Reference Number
  • Reason for dissatisfaction and expected relief
  • Copies of supporting documents and email of the final response (if any)

Submit this complaint letter to the designated officer at:

Designation Head – Customer Service, AEML
Email CSHead.Mumbaielectricity@adani.com
Address Head of Customer Service – Adani Electricity, Devidas Lane, Off. S.V. Road, Near Devidas Lane Telephone Exchange, Borivali (West), Mumbai 400103.

Still, not satisfied with the final resolution? You may escalate the matter to CGRF, AEML. Alternatively, you may email to CEO (Chief Executive Officer) at ceo.mumbaielectricity@adani.com to resolve your matter internally.


Level 3: Consumer Grievance Redressal Forum, AEML

According to the grievance redressal policy of Adani Electricity, If your lodged complaint to the Head of Customer Service is not resolved within 5 working days or dissatisfied with the final resolution, then you can lodge an electricity grievance to the Consumer Grievance Redressal Forum (CGRF), AEML with reference ID of previous complaint.

Required details in the grievance form:

  • Distribution licensee – Adani Electricity
  • Complaint Reference Number of the previous complaint
  • Nature of relief
  • Supportive documents of your issues
  • Signed declaration form
  • The grievance must be submitted within 30 days after the expiry of the resolution period or the final decision from AEML (whichever is earlier)
  • Personal details, connection number, and bill details (For billing disputes)

After the successful submission of your grievance form, must ask for the acknowledgement receipt. (if not received)

Details to lodge your grievance with CGRF:

Designation Grievance Officer, CGRF – AEML
Grievance Form Click to Download
Phone Number +912250745004
Email consumerforum.mumbaielectricity@adani.com
Address Consumer Grievance Redressal Forum – Adani Electricity Mumbai Limited, Devidas Lane, Off. S.V. Road, Near Devidas Lane Telephone Exchange, Borivali (West), Mumbai 400103.

Note: Still, have any doubts? If you are dissatisfied with the final order or not resolved within 2 months, then you can appeal before the Electricity Ombudsman, Maharashtra.


Frequently Asked Questions (FAQ) Related to the Services of Adani Electricity Mumbai Limited (AEML)

Q. What are the customer care numbers of Adani Electricity, Mumbai to register complaints?
A.
Customer Care numbers of Adani Electricity, Mumbai are 19122, and 18005329998 where you can call anytime to register your complaints related to electricity service issues.

Q.  What is the WhatsApp Number of AEML?
A.
WhatsApp Number of AEML is +919594519122 where you can get services or register complaints about electricity issues.

Q. How many days does GGRF, Adani Electricity take to resolve complaints of electricity issues?
A. Read the following table to know the timing of CGRF, Adani Electricity to resolve the issue:

Complaint Categorization Redressal Time Nodal Reply Time
New Connection 15 Working Days 05 Working Days
No Supply 15 Working Days 05 Working Days
Disconnection/Reconnection of Supply 15 Working Days 05 Working Days
Billing Related 60 Working Days 15 Working Days + 7 days Extn.
Other Types 60 Working Days 15 Working Days + 7 days Extn.

Q. What is the contact number, or E-mail of the Electricity Consumer Grievance Redressal Forum, Adani Electricity, Mumbai?
A.
You can call on 022-50745004 to contact the Electricity Consumer Grievance Redressal Forum, Adani Electricity Mumbai. The E-mail of the CGRF is grievance.officer@adani.com or Consumerforum.Mumbaielectricity@adani.com where you can send an e-mail to lodge a grievance or can get an inquiry about services.

Q. Where can I Apply for the new electricity connection to Adani Electricity?
A.
To apply for the new electricity connection at Adani Electricity, Visit – Apply Now and follow the procedure of registration.

Q. What are the required documents to apply for a new connection with Adani Electricity?
A. Required Documents to Apply for the New Electricity Connection:

  • Identity Proof (One) – 1. Aadhaar Card, 2. Pan Card, 3. Voter ID, 4. Passport
  • Proof of Address (One) – 1. Property Ownership Proof, 2. Ownership Certificate for a Form or Business/Commercial Property, 3. Bank Passbook, 4. Lease Agreement Contract, 5. Any document that is issued by the concerned department of the Government

Q. What are the contact numbers, and e-mail of the Electricity Ombudsman, MERC?
A. You can call on 02249691092 to get an inquiry of services by the Electricity Ombudsman, MERC. Customers can also send e-mails to electricityombudsmanmumbai@gmail.com to get the details of their petition or can know the status of it.


Reference

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