Adani Power (AEML): Electricity Complaint Helplines of Adani Electricity Mumbai Limited

Adani Electricity Mumbai Limited (AEML) is a leading private electricity Distribution company in Mumbai city and provides electricity services. It is a 100% subsidiary of Adani Transmission Limited. AEML provides services in Mumbai suburban areas.

AEML (Adani Power) also provides services for Solar rooftops in several regions of India. Currently, AEML has more than 2.9 million customers in the Mumbai suburban region.

Many times customers face some issues of electricity outage or other that is mentioned below. They don’t know where should register the complaint to get a faster resolution of their issues. You can follow the steps and instructions where you can register a complaint on the official details of AEML, Mumbai.

Official Details of AEML (Adani Electricity Mumbai Limited)

Customers from these Adani Electricity Mumbai Limited (AEML) Service Divisions/Zones in Mumbai can lodge complaints about issues of electricity disruptions:

Type of Electricity Service Issues That Customers Face and Can Register Complaints Against It:

• Electricity Bill Revised Not Correct or not received on time, Fictitious arrear in Bill related, Wrong Bill, Bill not updated, Payment paid but not updated, etc.
• The transformer is Damaged, Any Disrupted Supply Phase, Supply is overloaded.
• AEML Domestic or Industrial Meter Defect: Replacement of defective meter, Error or Issue of Meter Accuracy, Reading Update issues, Approach for Unmeter to meter request, smart meter issues or changes.
• AEML New Connection Issues: Reduction/ Enhancement of Load, Non-Sanctioning of Connection, Electricity Pole Distance, Document Related Issues, New or Connection Meter not available or defected Saubhagya Scheme.
• AEML Electricity Theft in Rural or Urban Areas Report.
• AEML Electricity Supply Issue: LT fault, 11KV Fault, Supply of 33KV fault, Power Transformer, Street Light Complaints, High or Low Voltage Fluctuation, Transformer Capacity Changing.
• Issues of Corruption and Bribe, Meter or connection relocation, etc.

If you are a customer of this company and facing electricity supply-related issues or billing issues, transformer, street light, or any other issue in the area/circle that is mentioned above, then Complaint Hub is going to help you to resolve your issues.

You can get the helpline numbers or lodge an online complaint by using information that is given in detail with the list of categories of complaints. Check the details and raise your concern with the company to resolve your problem.

Electricity Complaint Redressal Time: Immediate(24×7) or May take 7-60 days (Based on the Issues)

Adani Electricity Grievance Fee: ₹0/- (No charges)

Adani Electricity (AEML), Mumbai Customer Helplines, CGRF to Register Complaints about Electricity Issues

AEML (Adani Electricity Mumbai Limited) has provided various customer care numbers and support helplines to their customers where complaints can be registered. You can call on these numbers 24×7.

Customers can also lodge an online complaint on the portal of AEML and can track the status of their complaints. If your complaint is not resolved within the given period, you can file a grievance with the Consumer Grievance Redressal Forum, AEML. To know the procedure and details to lodge an online complaint, you can read the brief instructions in the below section.

AEML (Adani Electricity) Customer Care Numbers/Helplines

Call Adani Electricity (Mumbai) toll-free customer helpline numbers to register your complaints about the issues of electricity services in your zone in Mumbai. These helpline numbers are verified and can call on these numbers to lodge your grievances.

Procedure:

Step 1: Call on customer care numbers ‘19122, 18005329998‘ to register complaints about AEML electricity services in Mumbai.

Step 2: You can also WhatsApp +919594519122 to lodge your complaint about issues with electricity services. Select the option to lodge a complaint in the WhatsApp chatbot by your registered mobile number.

Step 3: Provide the details of the issue that you face, personal information, and your Connection number. After the successful submission of your complaint, please take the complaint reference number for future reference in CGRF. You can also use the reference number to track the status of your complaint on the portal of AEML. Details are provided in the below section.

Step 4: Customers can also send an e-mail to helpdesk.mumbaielectricity@adani.com to register their complaints about AEML services.

Need More Information? Visit – Trusted Source – Contact Adani Electricity

Lodge Online Complaint to Adani Electricity (AEML)

Adani Electricity, Mumbai customers can register their grievances on the official portal of the company. The links to the complaint form are provided below, any customer can lodge an online complaint by submitting the form. Keep the reference number of your complaint to lodge a grievance with the Electricity Grievance Redressal Forum, Adani Electricity, Mumbai.

Procedure:

Step 1: Visit the link to open the online complaint form of AEML: Register Online Complaint

Step 2: Log in by using your username and password. If you are not registered then register yourself by providing the CA number and Meter Number.

Step 3:  After successful login, select the online complaint link and click on the link.

Step 4: Select the type of complaint and subcategory. Now fill in the detail of the issue.

Step 5: Provide the information on the issue and also upload the supportive documents.

Step 6: After the successful submission of your complaint, note down the complaint reference number of AEML to track your status.

Step 7: If you want to track the status of the electricity supply complaint, visit: Track Supply Status or Track Complaint Status

Step 8: If your complaint is not resolved within the given period, you can file an appeal to the Electricity Consumer Grievance Redressal Forum of Adani Electricity within 30 days.

Step 9: Do you want to lodge a complaint about electricity theft in your region?
To report electricity theft in your region of Mumbai, you can visit Adani Electricity Theft Report to submit a complaint of theft.

Want to Apply for a New Electricity Connection with Adani Electricity Mumbai Limited (AEML)?
You can apply for a new electricity connection at Adani Electricity by filling out the online application. To fill out the new connection form: Apply Now

Procedure to Lodge Grievances to CGRF, Adani Electricity

Electricity Consumer Grievance Redressal Forum, AEML is an authority that takes complaints of consumers that is not resolved by the concerned departments. You can use the complaint reference numbers of previous complaints.

Office Time: 10.30 a.m. to 4.30 p.m. (Monday to Friday)

Required Documents and Important Instruction:

• Complaint Reference Number of Previous Complaint
• Supportive Documents of your issues
• The grievance must be submitted within 30 days after the expiry of the given time to resolve the issue or after getting the final decision from AEML.
• Personal Details and Connection number, bill details (If the issue is associated with the bill)

Procedure to Lodge Grievance:

Step 1: Download the Consumer Grievance Redressal Application Forum: Download

Step 2: Take the printout and Fill out the application form on pages number 6,7,8, and 9 only.
Fill out the Following Information:

• Date and Personal Details – Name, Address, Pin Code, Mobile No, E-mail Id.
• Nature or Type of Connection – Domestic/Industrial/Commercial
• Name of the Distribution Licensee – Adani Electricity
• Details of Grievance – Write the Issue with the supportive facts, (Enclose another page to write in the explained way)
• Type of Grievance – (No Supply / New Connection / Reconnection- Disconnection
  /Billing / Others)
• Nature or Type of Relief/Compensation
• List of enclosed documents – Provide the detail of the attached documents
• Sign the Declaration form and write your name in the BLOCK LETTER.
• Provide the details of the nominee, If someone is representing on the behalf of you.
• Representee should not be an advocate, So, sign the form of declaration of representee.

Step 3: You send the application by e-mail or can upload it to the CGRF portal of Adani Electricity. Visit: cgrf.adanielectricity.com

Post it or submit the application form to the given address of CGRF, AEML:

Address: Consumer Grievance Redressal, Forum Adani Electricity Mumbai
Limited, Devidas Lane, Off. S.V.P. Road, Near Devidas Telephone Exchange, Borivali (West), Mumbai 400103

Phone: 022-50745004

Step 4: Write an email on grievance.officer@adani.com to the Grievance Officer to get the inquiry of your grievance. Mention the Name, Connection number, and Issue, and upload the application form with the attached documents. Don’t forget to mention and attach the complaint reference number of the previous complaint.

Other Official Details of Concerned Department to Lodge Grievance:

Step 5: If you are further not satisfied with the resolution of your issue or complaint is not resolved within the given time. You can approach Consumer Grievance Redressal Forum, Adani Electricity.
You can call on +912250745004 to lodge your grievance. Provide all the information to lodge a successful complaint. Mention the complaint reference number.
You can send an e-mail to Consumerforum.Mumbaielectricity@adani.com to file an appeal. Write all the details that are mentioned in the above section.

Step 6: After the successful submission of your grievance, please get the reference number to track your complaint. If your issue is not resolved within the given time period, you can approach the Electricity Ombudsman, Maharashtra Electricity Regulatory Authority (MERC) to file a petition against Adani Electricity.

Print out pages 10, 11, and 12 to file a petition to Electricity Ombudsman, MERC.

Address of the Electricity Ombudsman, MERC:

Address: 606, Keshva Building,6th Floor, Bandra Kurla Complex, (BKC), Bandra (East),
Mumbai–400 051, Maharashtra State

Phone: 02249691092
E-mail: electricityombudsmanmumbai@gmail.com

Frequently Asked Questions (FAQ) Related to the Services of Adani Electricity Mumbai Limited (AEML)

Q. What are the customer care numbers of Adani Electricity, Mumbai to register complaints?
A. Customer Care numbers of Adani Electricity, Mumbai are 19122, and 18005329998 where you can call anytime to register your complaints related to electricity service issues.

Q.  What is the WhatsApp Number of AEML?
A. WhatsApp Number of AEML is +919594519122 where you can get services or register complaints about electricity issues.

Q. How many days does GGRF, Adani Electricity takes to resolve complaints of electricity issues?
A. Read the following table to know the timing of CGRF, Adani Electricity to resolve the issue:

Q. What is the contact number, or E-mail of the Electricity Consumer Grievance Redressal Forum, Adani Electricity, Mumbai?
A. You can call on 022-50745004 to contact the Electricity Consumer Grievance Redressal Forum, Adani Electricity Mumbai. The E-mail of the CGRF is grievance.officer@adani.com or Consumerforum.Mumbaielectricity@adani.com where you can send an e-mail to lodge a grievance or can get an inquiry about services.

Q. Where can I Apply for the new electricity connection to Adani Electricity?
A. To apply for the new electricity connection at Adani Electricity, Visit – Apply Now and follow the procedure of registration.

Q. What are the required documents to apply for a new connection with Adani Electricity?
A. Required Documents to Apply for the New Electricity Connection:

• Identity Proof (One) – 1. Aadhaar Card, 2. Pan Card, 3. Voter ID, 4. Passport
• Proof of Address (One) – 1. Property Ownership Proof, 2. Ownership Certificate for a Form or Business/commercial property, 3. Bank Passbook, 4. Lease Agreement Contract, 5. Any document that is issued by the concerned department of the Government

Q. What are the contact numbers, and e-mail of the Electricity Ombudsman, MERC?
A. You can call on 02249691092 to get an inquiry of services by the Electricity Ombudsman, MERC. Customers can also send e-mails to electricityombudsmanmumbai@gmail.com to get the details of their petition or can know the status of it.