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Order Not delivered Fake Delivery attempt

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Hi this is regarding AWB : 3332351822
No delivery attempt was made and the customer has been following up regularly with local ecom delivery office.
And customer was informed that parcel was by mistake bagged in wrong bag and now OFD is locked and now the customer has been informed that the shipment is returned back.

Kindly please look into this.
Customer ID : 113783
Name : Muse Lifestyle

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