Dear Croma Team,
It is very sorry to inform you that you are such a big brand having stores in many cities but only focusing on sales. for service it is very pathetic and i am personally feeling just like that i have been cheated by Croma.
last year i have purchased 2 nos of washing machines from you one is fully automatic top load and one semi automatic with external paid warranty of 3 year i.e. total product warranty of 5 years.
I purchased this fully automatic machine last year in the month of august and from the same time i felt the issue so i started to raise the complaint 1. SR ID :DEL210823FS02954 date 21 st August 2023. 2. SR ID :DEL090923FS00302 dated 9th Sept 2023. 3. SR ID :DEL230524FS01518 dated 23rd May 2024 but issues resolved on 29th May and 4. SR ID :DEL070824FS01233 Dated 7th August which was replaced today i.e. 12th August 2024. Please also find the invoice copy attached to the machine.
When I was purchasing this machine that model was discontinued by the company but due to sales person trust i purchased this. Now today your service person Mr. Rahul came to my home to replace the washing machine and blamed us for not using the washing machine properly same i conveyed to his senior Mr. Jitendra but he was supporting Rahul only. PLease find the video of the washing machine after your service technician replaced the pulsator, its noise is just like some flour mill machine is working.
Here, I have been facing issue with this machine from the month of purchased and i feel that this machine having manufacturing issue because i have raised the issue more than 4 times during short time of 1 year only so i can’t take so much of pain with this machine so kindly exchange the existing machine with new one.
Request you please make some quality product, recruit some qualified person for service and teach them how to treat customers and upgrade your service then only your company will penetrate some market share in this competitive market.
Please share this mail to your higher management and share the hierarchy contact details and Kindly do the needful immediately and revert me back with replacement of the machine.
Regards,
Neeraj Gupta
