Dear Kia Customer Service Team,
I hope this message finds you well.
My name is Dr. B.K. Sevatkar, and I am writing to bring to your attention an ongoing issue with my Kia Seltos, purchased in January of last year. The vehicle’s registration number is RJ45 CV 2307.
Since the time of purchase, I have encountered persistent gearbox-related problems. Despite multiple attempts to resolve these issues through the authorized service provider, Sanghi Motors in Jaipur, the problem persists. The gearbox either gets stuck automatically or fails to function properly, rendering the vehicle immobile and necessitating frequent requests for roadside assistance. Over this period, my car has been in the service center for almost 60 days in total, but the issue remains unresolved.
I am deeply concerned about the reliability and safety of my vehicle, and I am seeking your urgent intervention to address this matter effectively. I kindly request that you review my case and provide a suitable resolution to ensure that the vehicle functions as expected.
Please let me know the next steps and how we can expedite the resolution of this issue. I would appreciate your prompt response to this matter.
Thank you for your attention to this urgent issue.
