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Hero Customer Care: How to Register a Two-Wheeler Complaint to Hero MotoCorp Ltd?

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Hero MotoCorp Logo
Hero MotoCorp Ltd (source – heromotocorp.com)

Hero MotoCorp Limited is an Indian multinational two-wheeler manufacturing company. It is one of the world’s largest motorcycle and scooter manufacturers with more than 45% of India’s total two-wheeler market share. Hero MotoCorp was founded in 1984 and is currently headquartered in New Delhi.

The parent company of the Hero MotoCorp is Hero Motors Company (HMC) and its subsidiary is Vida Electric Scooter. Hero offers an extensive product lineup from commuter motorcycles to premium bikes, scooters, and electric vehicles (EVs) across over 40 countries.

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
Head Office, Hero MotoCorp
Head Office, Hero MotoCorp
(Source – heromotocorp.com)

Various categories of products offered by Hero MotoCorp are:

  • Commuter Motorcycles: Splendor, Passion, HF Deluxe, and Glamour
  • Premium Motorcycles: Xtreme, Xpulse, Karizma, and Hunk
  • Scooters: Xoom, Pleasure, Maestro, Destini, and Duet
  • Electric Vehicles (EVs): Optima, Nyx, Photon, and Flash

Want to complain about motorcycles or scooters to Hero MotoCorp? Don’t worry, you can raise your concerns to the Hero customer service team. You can call the toll-free Hero MotoCorp customer care number, email with the vehicle number, or contact the concerned dealer.

Additionally, you may register an online complaint to Hero to resolve concerns related to vehicle (bike or scooter) warranty, service, spare parts, or maintenance.

Still not resolved? Customers can escalate the complaint or query to the Customer Service Manager of the Regional or Zonal Office, Hero MotoCorp. Further, you may escalate the disputed matter to the Corporate Office.


How to File a Complaint to Hero MotoCorp?

According to the customer service and maintenance policy of Hero MotoCorp, the complaint resolution mechanism has 3 levels. Customers can submit their grievances related to motorcycles, scooters, and EVs to the concerned officers of customer service departments at these levels.

Complaint Redressal Time Limit:

Registration Fee No Charges (₹o)
Resolution Period 30 days (May vary, read the service and maintenance policy of the Hero)
Booking refund As per the cancellation policy of the company

3 Levels of lodging a complaint:

  • Level 1: Customer Care, Hero MotoCorp
    • Toll-free Hero Customer Care Number
    • Email
    • Online complaint registration
    • Visit the nearest regional office
  • Level 2: Zonal Office, Hero MotoCorp
  • Level 3: Corporate Office, Hero MotoCorp

Finally, if you are not satisfied with the final resolution by Hero MotoCorp then you can lodge a consumer complaint for the violation of consumer rights to the Consumer Commission (NCDRC).


Level 1: Customer Care, Hero MotoCorp

If you have complaints about warranty services, maintenance, quality of motorcycle & scooter, and other products of Hero MotoCorp (HMCL), lodge your complaint at level 1. For this, two methods are available.

  • First, use the offline method by calling Hero’s toll-free customer care number or contacting the nearest dealer/ regional office.
  • Second, use the online method by emailing, messaging on WhatsApp, or filing your complaint online to the customer service Hero.

While raising your concerns, provide the following details:

  • Name and contact details
  • Two-wheeler Model
  • Vehicle Number
  • Nature of complaint
  • Description of the issue pertaining to Motorcycle or Scooter

Hero Customer Care Number

Official Helpline Number and Toll-free number of Hero MotoCorp to lodge a two-wheeler complaint:

Hero MotoCorp Complaint number 18002660018
Toll-Free eShop Hero Customer Care Number +919717785190
Email customercare@heromotocorp.com
Email (e-shop) eshop.support@heromotocorp.com
Contact the local dealer of Hero Click Here

Note Not resolved or dissatisfied? Escalate the complaint to the Zonal Manager of the Zonal Office, Hero MotoCorp at level 2. Don’t forget to use the reference or acknowledgement number.

File a Complaint Online

Consumers can lodge an online complaint about sales, services, parts, and quality of two-wheelers of Hero MotoCorp. You can also raise concerns related to regional offices and dealers of the Hero.

Guide to file an online complaint to Hero MotoCorp
Guide to filing an online complaint to Hero MotoCorp (source – heromotocorp)

Within the online complaint form, must provide:

  • Name and communication details (mobile no., email, etc.)
  • Vehicle Model and Registration No.
  • Odometer Readings (if required)
  • Malfunctiion date
  • Dealer name
  • The category of complaint (stream)
  • A brief description of the complaint with relevant facts and supporting documents

Submit this grievance form online and note down the reference or ticket number to track the status.

Register online Hero MotoCorp complaint File your complaint
Two-wheeler Hero product enquiry (test drive) Click Here
Lodge E-Shop Hero MotoCorp complaints Register complaint
Email customercare@heromotocorp.com
Online Hero MotoCorp corporate enquiry Click to Enquire
Online Channel Partner Application Apply Now
Book a Hero service online Book Now

Note Still not satisfied with the final resolution? Escalate the disputed case to the appointed Nodal Officer at the Zonal Office of Hero MotoCorp at level 2. Additionally, for online motorcycle or scooter services, report the grievance to the Grievance Officer of the company.

Alternative ways to lodge a complaint:

Twitter @HeroMotoCorp
Facebook @HeroMotoCorpIndia
Mobile App Hero App
Android | iOS

Hero Customer Care Number, Regional Office

Regional Office contact number, email, and address of Hero MotoCorp Ltd:

1. North Zone

1. Regional Office, Chandigarh:

Designation Regional Manager, Hero MotoCorp (Chandigarh)
Phone No. +911722623773, +911722623774, +911722623775
Email chandigarh@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. M/s.Hero MotoCorp Ltd, S.C.O 367 – 368, First Floor, Sector-34A, Chandigarh – 160022, India.

2. Regional Office, Dehradun:

Designation Regional Manager, Hero MotoCorp (Dehradun)
Phone No. +911352724661, +911352724662
Email dehradun@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. Hotel Mandakini Compound, 01, Haridwar Road, Dehradun – 248001, India.

3. Regional Office, Lucknow:

Designation Regional Manager, Hero MotoCorp (Lucknow)
Phone No. +915224006594
Email lucknow@heromotocorp.com
Address Customer Service Department, M/s Hero MotoCorp Ltd. Summit Building (10th Floor) Plot No: TCG 3/3 Vibhuti Khand, Gomti Nagar, Lucknow – 226010.

4. Regional Office, Varanasi:

Designation Regional Manager, Hero MotoCorp (Varanasi)
Phone No. +915422508440, +915422508441
Email varanasi@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. IP Grand, 3rd floor, C-19/134-B, Lallapura, Sigra, Varanasi, Uttar Pradesh – 221010, India.
2. South Zone

1. Regional Office, Chennai:

Designation Regional Manager, Hero MotoCorp (Chennai)
Phone No. +914424340974, +914424340977, +914424340978
Email chennai@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd.- 9th Floor Seshachalam Centre no.636/1. Anna Salai, Nandanam, Chennai – 600035.

2. Regional Office, Kochi:

Designation Regional Manager, Hero MotoCorp (Kochi)
Phone No. +9104844039646, +9104844039647
Email cochin@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. 6-A, DD Trade Tower (6th Floor), Kaloor – Kadavanthra Road, Kaloor, Kochi – 682017, India.

3. Regional Office, Coimbatore:

Designation Regional Manager, Hero MotoCorp (Coimbatore)
Phone No. +914222200058, +914222200061
Email coimbatore@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. Door No: 1547, Classic Towers, 2nd floor, Trichy Road, Coimbatore – 641018.

4. Regional Office, Hubli:

Designation Regional Manager, Hero MotoCorp (Hubli)
Phone No. +918362269717, +918362361038
Email hubli@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. First Floor, V A Kalburgi Mahalakshmi Mansion, Mandakini Hospital Road, New Cotton Market, Hubli – 580029, India.

5. Regional Office, Hyderabad:

Designation Regional Manager, Hero MotoCorp (Hyderabad)
Phone No. +914023223735, +914023223727, +914023223570
Email hyderabad@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. 3-6-289, 3rd Floor, Kareem Manzil, Hyderguda, Hyderabad – 500029, India.

6. Regional Office, Vijayawada:

Designation Regional Manager, Hero MotoCorp (Vijayawada)
Phone No. +918662546859
Email vijaywada@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. D. No. 54-11-18E, 2nd Floor, Sai Oddessey Building, Opp Executive Club, Near NH-5, Andhra Pradesh, Vijayawada – 520008, India.
3. East Zone

1. Regional Office, Bhubaneswar:

Designation Regional Manager, Hero MotoCorp (Bhubaneswar)
Phone No. +916742581161, +916742581162
Email bhubaneshwar@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd, ODYSSA Business Centre, Plot No. 30, 30/982,172/1030, 4th Floor, Cuttack – Bhubaneswar Highway Road, (Main Road towards Cuttack adjacent to Marble Emporium & In front of SBI Industrial Branch), Rasulgarh, Bhubaneswar – 751010.

2. Regional Office, Ranchi:

Designation Regional Manager, Hero MotoCorp (Ranchi)
Phone No. +916512542222, +916512542224
Email ranchi@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. Yash Heights, 1st Floor, Bariatu Road, Ranchi- 834009, Jharkhand.

3. Regional Office, Patna:

Designation Regional Manager, Hero MotoCorp (Patna)
Phone No. +916122590587, +916122590588
Email patna@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. Sai Corporate Park, ‘A’ Block, 6th Floor, Rukanpura, Bailey Road, Patna – 800014, Bihar.
4. West Zone

1. Regional Office, Baroda:

Designation Regional Manager, Hero MotoCorp (Baroda)
Phone No. +912652286569, +912652286570
Email baroda@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. 604, Gunjan Towers, Off Alembic-Gorwa Road, Baroda – 390023, India.

2. Regional Office, Mumbai:

Designation Regional Manager, Hero MotoCorp (Mumbai)
Phone No. +912228562071
Email mumbai@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. Astarc House, Third Floor, 76/79, Makwana Lane, Off. Andheri Kurla Road, Andheri (East), Mumbai – 400059, India.

3. Regional Office, Nagpur:

Designation Regional Manager, Hero MotoCorp (Nagpur)
Phone No. +917122545990, +917122545991
Email nagpur@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. Ground Floor, Block No.2, Vishnu Vaibhav Complex, 222, Palm Road, Civil Lines, Nagpur – 440001, India.

4. Regional Office, Rajkot:

Designation Regional Manager, Hero MotoCorp (Rajkot)
Phone No. +912812460622, +912812930530
Email rajkot@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. 2nd Floor, B-201, Pride Corporate, Royal Park, Kalavad Road, Rajkot, Gujarat – 360001.
5. Central Zone

1. Regional Office, Jaipur:

Designation Regional Manager, Hero MotoCorp (Jaipur)
Phone No. +91141238903, +911412389156
Email jaipur@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd. No. 209-210, Ganpati Plaza, M.I Road, Jaipur – 302001, Rajasthan.

2. Regional Office, Bhopal:

Designation Regional Manager, Hero MotoCorp (Bhopal)
Phone No. +917552994398
Email bhopal@heromotocorp.com
Address Customer Service Department, Hero MotoCorp Ltd., Office No. 55 to 59, 1st Floor, Maple High Street, Opposite Aashima Mall, Hoshangabad Road, Bhopal – 462026, Madhya Pradesh – India.

3. Regional Office, Raipur:

Designation Regional Manager, Hero MotoCorp (Raipur)
Phone No. +917714034749
Email raipur@heromotocorp.com
Address Customer Service Department, Hero Motocorp Limited, Office No. 401, 4th Floor, Offizo, Magneto Mall, Labhandi, G. E. Road, Raipur – 492001, Chhattisgarh.

Level 2: Manager, Zonal Office (Hero Moto Corp)

Have your complaints not been resolved within the given resolution period at level 1? Don’t worry, in this case at level 2, you can escalate the vehicle or sales complaint to the concerned Manager of Customer Service, Zonal Office (Hero Moto Corp). This can be submitted by Zonal contact number, email, or a written complaint letter.

While lodging a grievance, you should include the following details within the form:

  • Name and communication details
  • Reference/ ticket number
  • Acknowledgement receipt (if submitted a written complaint)
  • Subject of complaint
  • Vehicle Model Number and Registration Number
  • Description of the issue related to vehicle or sales of Hero with referring documents (if any)

Send the grievance form to Zonal Manager at the concerned Regional Office:

1. Zonal Office, North Zone (Delhi):

Designation Zonal Manager, Hero MotoCorp (Delhi)
Phone No. +911244754800
Email delhi@heromotocorp.com
Address Zonal Manager (North), Hero MotoCorp Ltd, 3rd Floor, DLF Centre Court, Golf Course Road, DLF Phase 5, Sector 42, Gurugram, Haryana – 122002.

2. Zonal Office, South Zone (Bangalore):

Designation Zonal Manager, Hero MotoCorp (Bangalore)
Phone No. +918046881000
Email bangalore@heromotocorp.com
Fax No. +918046881099
Address Zonal Manager (South), Hero MotoCorp Ltd, No – Skav 909 Lavelle Building, Richmond Road, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025.

3. Zonal Office, East Zone (Kolkata):

Designation Zonal Manager, Hero MotoCorp (Kolkata)
Phone No. +913344026841, +913332580052
Email kolkata@heromotocorp.com
Address Zonal Manager (East), Hero MotoCorp Ltd. Flat No: 1002. 10th Floor, Martin Burn Business Park, BP3, Salt Lake, Sector-V, Kolkata – 700091, India.

4. Zonal Office, West Zone (Pune):

Designation Zonal Manager, Hero MotoCorp (Pune)
Phone No. +912071903500
Email pune@heromotocorp.com
Fax No. 02071903599
Address Zonal Manager (East), M/s. Hero MotoCorp Ltd, Sr. No. 33, Hissa-A-1/1/2, Plot – 2, Chrome Building, Viman Nagar, Nagar Road, Next to Hotel Hindustan International, (HHI), Pune – 411014.

Level 3: Head of Customer Service, Corporate Office (Hero MotoCorp)

Have your submitted complaints not been resolved at level 2? In this case, you can escalate the grievance to the Head of Customer Service at the Corporate Office, Hero MotoCorp. You can raise your concerns by writing a grievance letter, emailing, or calling through contact number of the Corporate Office.

The form must include:

  • Reference or acknowledgement number of submitted complaint
  • Copy of previously submitted unresolved complaint
  • Vehicle Model and other details
  • Expected relief
  • Description of the issue with referring documents (if any)

Submit this grievance letter to your regional office or Corporate Office of Hero MotoCorp at:

Designation Head of Customer Service, Corporate Office (Hero)
Phone No. +911146044200
Fax No. 01146044399
Address Head of Customer Service, Corporate Office – Headquarters, Hero MotoCorp Limited, The Grand Plaza, Plot No.2, Nelson Mandela Road, Vasant Kunj – Phase -II, New Delhi – 110070.

Grievance Officer, Hero MotoCorp

If you have any complaints related to the e-shop and online two-wheeler services of Hero MotoCorp that are yet not redressal to your satisfaction by the respective customer care executive or designated officials at levels 1 and 2, then escalate the complaint to Grievance Officer, Hero MotoCorp.

1. For Hero MotoCorp Disputes:

Designation Grievance Officer, Hero MotoCorp
Phone No. +911146044100
Email grievanceofficer@heromotocorp.com
Fax No. 02071903599
Address Grievance Officer, Hero MotoCorp Limited Commercial Space No. 2A-2B-1801, 18th Floor Two Horizon Centre, DLF City Ph-5 Gurgaon -122002 HR, India.

2. For E-Shop, Hero MotoCorp Disputes:

Designation Grievance Officer, E-Shop Hero MotoCorp
Email grievanceofficer.eshop@heromotocorp.com
Address Grievance Officer – E-Shop Hero MotoCorp Limited, Hero MotoCorp Limited Commercial Space No. 2A-2B-1801, 18th Floor Two Horizon Centre, DLF City Ph-5 Gurgaon -122002 Haryana.

Note Still not resolved or dissatisfied with the final resolution of the company? You may file a consumer complaint to the Consumer Commission (NCDRC) for consumer disputes.


Appellate Authority: Consumer Commission

Customers of Hero MotoCorp can lodge a consumer complaint against the company to the Consumer Commission (an Appellate Authority of Govt. of India) for the violation of consumer rights. You can do this by submitting an informal or formal consumer complaint to the concerned authority.

  1. National Consumer Helpline (NACH): First, You can file an informal consumer complaint to the National Consumer Helpline (NACH), Ministry of Consumer Affairs (Govt. of India) through the available toll-free helpline number, online complaint form, and WhatsApp.
  2. Consumer Dispute Redressal Commission, NCDRC (E-DAAKHIL): You file a formal consumer complaint by appealing before the National/ State/ District Consumer Disputes Redressal Commission based on the disputed amount. You can do this by filing an online appeal through the E-DAAKHIL platform of the Consumer Court.

Note Yet not satisfied with the final order of the concerned Consumer Commission or have other complaints? You may approach the respective statutory body or take legal action by appealing before the judicial court after consulting with a legal expert in your region.

Tips – If your vehicle insurance disputes are not redressed by the respective insurance company, you may lodge a grievance to the Insurance Ombudsman, IRDAI with reference to the disputed matter.


Types of complaints

These are the list of issues that can be redressed by Hero MotoCorp:

  • GoodLife: Issues related to the GoodLife program, premium, charges, service perks, rewards and other GoodLife benefits of Hero MotoCorp
  • Parts: Complaints related to availability of motorcycle & scooter parts, quality, warranty, and pricing
  • Sales:
    • Concerns regarding basic amenities, booking, delivery, finance availability, or bike/scooter modal availability
    • Issues with purchase price/ overcharging, RC/Documentation, schemes/ discount, or staff behaviour of Hero MotoCorp
  • Service:
    • Complaints related to costs & estimates and Electrical/ Engine/ Frame/ Mileage product issues
    • Issues with insurance claims, Joyride, and service quality including warranty.

FAQs

Q. What is the Hero customer care number to lodge a motorcycle complaint?
A. Call the Hero MotoCorp toll-free customer care number 18002660018 or email – customercare@heromotocorp.com to lodge a motorcycle or scooter complaint. For the e-shop, use the toll-free number +919717785190 and email – eshop.support@heromotocorp.com to raise your concerns related to online bookings.

Q. Where can I escalate the case if my submitted complaint is not resolved by customer care of Hero?
A. In this case, first escalate the submitted complaint to the Manager of the concerned Zonal Office of Hero Moto Corp. Further, you can escalate the disputed case to the Head of Customer Service at the Corporate Office or Grievance Officer, Hero Moto Corp.

Q. What can I do if my grievance is not resolved as per my satisfaction by Hero MotoCorp?
A. First, you can lodge an informal consumer complaint to the National Consumer Helpline (NACH), Ministry of Consumer Affairs. Second, you may file a formal consumer complaint against Hero MotoCorp by appealing before the Consumer Disputes Redressal Commission (Consumer Court) through E-DAAKHIL.


Reference

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User Reviews (4)

Bs
Bright service centre Daliganj Lko
Apr 29, 2024

Very bad

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Poor quality and Staff manager miss Behalf
M
Murugan
Apr 27, 2024

Very woste service

Sir service complaint not attending and any complaint show room all full set spare change very woste service for hero show room
SS
Sarabjeet Singh
Apr 25, 2024

tappet noise from Hero Xpulse 200T, 2021 Model, Jagdalpur, Chhattisgarh

Overall (2.5 out of 5)
Customer Service (2 out of 5)
Quality of service or product (1 out of 5)
Affordability (5 out of 5)
I purchased brand new Hero Xpulse 200T, 2021 model from Vizaypal Hero, located in Jagdalpur of Chhattisgarh. After completing 10000kms, a noise emerged from head of engine. After riding more than 50kms, there is a noise (tik tik sound) coming from head when I shift gears even in higher speeds (60-70km/hr) and after idling the accelerator in higher speeds there is another noise produced by engine. I had shown the bike to the showroom and left the bike for whole day but still the sound persists. The expert mechanic at hero showroom, Adawal, Jagdalpur kept the bike for 1 whole day and returned the bike with simply washing it and said there is not noise. The same problem lies with many Xpulse 2v models. Please do something as this goes with your image.
GN
Gaurav Naik
Apr 15, 2024

Booked vehicle not received

We had book xtream 125 in the month of Feb 2024 Till date we don't received the same employee don't corporate

Ratings

Overall (1 out of 5)
Customer Service (1.5 out of 5)
Quality of service or product (1 out of 5)
Affordability (5 out of 5)

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Poor quality and Staff manager miss BehalfSir service complaint not attending and any complaint show room all full set spare change very woste service for hero show roomI purchased brand new Hero Xpulse 200T, 2021 model from Vizaypal Hero, located in Jagdalpur of Chhattisgarh. After completing 10000kms, a noise emerged from head of engine. After riding more than 50kms, there is a noise (tik tik sound) coming from head when I shift gears even in higher speeds (60-70km/hr) and after idling the accelerator in higher speeds there is another noise produced by engine. I had shown the bike to the showroom and left the bike for whole day but still the sound persists. The expert mechanic at hero showroom, Adawal, Jagdalpur kept the bike for 1 whole day and returned the bike with simply washing it and said there is not noise. The same problem lies with many Xpulse 2v models. Please do something as this goes with your image.We had book xtream 125 in the month of Feb 2024 Till date we don't received the same employee don't corporateHero Customer Care: How to Register a Two-Wheeler Complaint to Hero MotoCorp Ltd?