Dear Kropex Motors Team,
I am writing to express my disappointment regarding the service experience I have had with my vehicle (Tata Tiago, Vehicle Number: KA-51-AF-3947), which I entrusted to your service center for some running repairs.
After retrieving my vehicle, I discovered that the music system was missing. I immediately informed both the service manager and advisor about this issue. Unfortunately, it has now been almost a month, and I have not received any response or update on the matter despite repeated follow-ups.
It is deeply concerning that a critical component like the music system could go missing under your care. The lack of communication and accountability from your service team has been frustrating, and I am left with no choice but to consider raising a formal complaint with Tata Motors regarding this issue.
I urge you to address this matter at the earliest, update me on the status of my missing music system, and ensure that this kind of negligence does not recur. I look forward to a prompt and satisfactory response from your end.
Thank you for your attention to this matter.
Sincerely,
Santhosh Kumar
