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Tata Motors: How to Register a Vehicle Complaint to Tata Motors Ltd?

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Customer Service
Quality of service or product
Affordability
Tata Motors logo
Tata Motors Limited (source – tatamotors.com)

Tata Motors Group (Tata Motors) is an automobile manufacturing company with a global presence. Tata Motors is a subsidiary of Tata Group. It has a wide range of automobile products like cars, sports utility vehicles, trucks, buses, and defence vehicles including personal and commercial vehicles.

Subsidiaries of Tata Motors:

Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams. Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others.
  • Jaguar Land Rover Automotive Plc
  • Tata Motors Passenger Vehicles Ltd (TMPV Ltd)
  • Tata Passenger Electric Mobility Ltd (TPEM)
  • Tata Motors Insurance Broking and Advisory Services Limited (TMIBASL)
  • TMF Holdings Limited
  • TML Distribution Company Limited (TDCL)
  • TRILIX Srl
  • Tata Technologies Limited
  • Tata Motors Body Solutions Limited (TMBSL)
  • TML Holdings Pte. Limited
  • Tata Motors European Technical Centre PLC (TMETC)
  • Tata Daewoo Commercial Vehicle Company Limited
Tata Motors - Office
Tata Motors – Office (source – ET Auto)

Have complaints about the products & services of Tata Motors? You can register a complaint related to personal, and commercial vehicles including Tata Motors insurance claims. Dial the toll-free customer care number, email, or contact the designated officers of your local distributor agency of Tata Motors. Additionally, file your complaint online to the head of the customer service department.

Still not resolved? Escalate the complaint to the Head of Customer Service, Tata Motors. Further, you can approach the concerned regulatory authority of the government.


How to File a Complaint to Tata Motors?

According to the customer service policy of Tata Motors, the complaint resolution process is divided into 3 tiers. In tier 1, you can raise your concerns to customer care or the regional offices of Tata Motors. If not resolved, escalate to the authorized officials of the next tier.

Complaint Registration Fee & Redressal Time Limit:

Registration Fee No Charges (₹0)
Resolution Period Within 21 days (Depending on the issue, read the terms & conditions of Tata Motors)
Refund Period 21 days (For car cancellation)

3 levels of lodging complaints:

  • Level 1: Customer Care, Tata Motors
    • Toll-free customer care number
    • Email
    • Online complaint webform
    • Contact dealer/regional office
  • Level 2: Nodal Officer, Tata Motors (Commercial Vehicles)
  • Level 3: Head Office, Tata Motors

Still not resolved as per your satisfaction? You can approach the respective regulatory authorities of the government. Additionally, for the violation of consumer rights, you may file a complaint to the National Consumer Disputes Redressal Commission (NCDRC) or the concerned State/District Consumer Commission.


Level 1: Customer Care, Tata Motors

Tata Motors’ customer care is divided into 2 categories. The first is for passenger vehicles (personal), and the second is for the issues related to commercial vehicles. You may contact the respective executives or the Regional Manager – Customer Care of the regional office (commercial vehicles & business unit).

Additionally, for the concerns of passenger vehicles first, contact your dealer then you may file a complaint online to the Officials of Tata Motors. Also, for disputes related to vehicle insurance and claim settlement, contact the respective insurance company or subsidiary of the Tata Group.

For more details and to raise a concern, follow the given details:

Tata Motors Customer Care Number

While registering your complaint with the customer care executive through the toll-free number or email, must provide these details:

  • Model of vehicle (commercial/passenger)
  • Name of the complainant
  • Details related to the vehicle
  • The nature of the complaint
  • Description of the issue with relevant facts

After submitting your concerns, ask for the ticket/reference number to track the status. If submitted through email, you may get a response with relevant details from Tata Motors.

1. Passenger Vehicles

Toll-Free customer care number for complaints related to Passenger Vehicles (Cars, SUVs, and Sports Utility) of Tata Motors:

Tata Motors Passenger Vehicle Toll-free Customer Care Number
Tata Motors’ complaint number 18002098282
WhatsApp Number +918980408282
Email customercare@tatamotors.com
Contact local dealers of Tata Motors Click Here

24×7 On-Road Assistance: In case of mechanical/ electrical breakdown or traffic accident of your car, call the emergency helpline number 18002098282 to contact Tata Motors.

NoteNot resolved or dissatisfied with the final response? If you have any complaint or concern related to after sale of a vehicle (purchasing a car or passenger vehicle), escalate the complaint to the Regional Office of Tata Motors.

2. Commercial Vehicles

If you have any queries or concerns related to commercial vehicles including trucks and buses then call the dedicated customer care executive or Regional Manager – Customer Care.

Tata Motors Commercial Vehicle Toll-free Customer Care Number
Tata Motors’ complaint number 18002097979
Email cac@tatamotors.com
Commercial vehicle business unit (Marketing) +912262407101
Manufacturing location (Pune) +912066131111
Email businfo@tatamotors.com

Tata Motors Regional Manager Customer Care Number:

Region (Commercial) Tata Motor Customer Care Number
North +911242828900
East +913366027502
West +912267927055
South +918066373598

Note Still not resolved as per your satisfaction? Escalate the commercial vehicle complaint to the appointed Nodal Officer for the Commercial Vehicle and Business Unit, Tata Motors Ltd. Additionally, you may contact the Head of the Regional Office.

File a Complaint Online

The customers of Tata Motors can file a complaint online to the respective department (passenger or commercial vehicle including defence) to get faster redressal of the issues related to warranty, quality of service, and maintenance of the car. You may also raise concerns related to automobile parts, components, and AMC (Annual Maintainance Contract).

Guidance to file an online complaint to Tata Motors
Guidance to file an online complaint to Tata Motors (source – tatamotors.com)

1. Details to Lodge a complaint online to Tata Motors:

Lodge online complaint to Tata Motors File your complaint
Email customercare@tatamotors.com
Tata bus support Contact now
AMC agreement Click Here

2. Alternative ways:

Email connect@tatamotors.com
Twitter @TataMotors_Cars
@TataMotors
Facebook @TataMotorsGroup
Mobile App Tata Motors Service Connect
Android | iOS

Note – if your submitted complaint or concerns related to service are not resolved within the given time period then escalate the disputed matter to Regional Manager or Nodal Officer at Level 2 with reference.


Level 2: Nodal Officer, Tata Motors

For unresolved/ unsatisfactory concerns or complaints related to commercial vehicles or Business Units, Tata Motors has appointed a Nodal Officer at Level 2. Further, if your complaints related to Cars, Sports Utility, and Passenger Vehicles are not resolved as per your satisfaction, escalate the matter to the Regional Manager – Customer Care.

Note – If complaints are not resolved as per your satisfaction, escalate the case to the Head Office of Tata Motors at level 3.

Nodal Officer, Commercial Vehicle Business Unit

For the commercial vehicle & business disputes with Tata Motors, escalate the case to Nodal Officer:

Designation Nodal Officer, Tata Motors Ltd
Email cac@tatamotors.com
Address Nodal Officer, Tata Motors Ltd, 4th Floor, Ahura Centre, 82 Mahakali Caves Road, MIDC, Andheri East, Mumbai – 400093

Regional Manager (Cars), Tata Motors

For unresolved complaints, queries, and concerns about after-sales services of Cars

1. East Zone

East-1:

Designation Regional Manager, Tata Motors (East-1)
Phone No. +913366027400
Regions Andaman & Nicobar, Sikkim, and West Bengal
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, 2nd Floor, Rene Towers, 1842 Rajdanga Main Road, P.O – East Kolkata Township, Kolkata – 700107.

East-2:

Designation Regional Manager, Tata Motors (East-2)
Phone No. +919262990041
Regions Bihar and Jharkhand
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, Maru Towers, 5th Floor, Kanke Road, Ranchi – 834008.

East-3:

Designation Regional Manager, Tata Motors (East-3)
Phone No. +913612223945, +913612226848
Regions Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, V K Trade Centre, 2nd Floor, Opposite Down Town Hospital, G S Road, Guwahati – 781006.

2. West Zone

West-1:

Designation Regional Manager, Tata Motors (West-1)
Phone No. +912267927272, +912267927434
Regions Goa and  Mumbai
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, Teen Hath Naka, Gyan Sadhana CollegeService Road, Thane – West, Thane – 400604.

West-2:

Designation Regional Manager, Tata Motors (West-2)
Phone No. N/A
Regions Maharashtra (Except Mumbai)
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, Unit,202, 2nd Floor, Iriz Tower, Plot A of S.No. 134/2/1/1 (Part) + S.No. 134/3 (Part), Baner – Pashan Link Road, Pune 411021.

West-3:

Designation Regional Manager, Tata Motors (West-3)
Phone No. +917967772712
Regions Gujarat, Dadra & Nagar Haveli and Daman and Diu
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, 1st Floor, C1 Safal Profitaire Corporate Road. Prahlad Nagar, Satelite, Ahmedabad – 380015.

3. North Zone

North-1:

Designation Regional Manager, Tata Motors (North-1)
Phone No. +911725294500
Regions Jammu & Kashmir, Ladakh, and Punjab
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, Godrej Eternia, Plot No.-70, 4th Floor, Industrial Area, Phase-1, Chandigarh – 160002.

North-2:

Designation Regional Manager, Tata Motors (North-2)
Phone No. +911725294500
Regions Haryana, Himachal Pradesh, and Tri-city (Chandigarh, Mohali, Panchkula)
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, Godrej Eternia, Plot No.-70, 4th Floor, Industrial Area, Phase-1, Chandigarh – 160002.

North-3:

Designation Regional Manager, Tata Motors (North-3)
Phone No. +911412352552
Regions Rajasthan
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, D232-233, 5th Floor, Prestige Tower, Amrapali Circle, Vaishali Nagar, Jaipur – 302021.

4. South Zone

South-1:

Designation Regional Manager, Tata Motors (South-1)
Phone No. +918066373400
Regions Karnataka
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, 2nd Floor, We Work, 9th Floor, RMZ latitude, Hebbal, Bangalore – 560024.

South-2:

Designation Regional Manager, Tata Motors (South-2)
Phone No. +914466500900
Regions Tamil Nadu & Pondicherry (Puducherry)
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, 6th Floor, ASV Ramana Towers, Venkatnarayana Road, Chennai – 600017.

South-3:

Designation Regional Manager, Tata Motors (South-3)
Phone No. +914846601400
Regions Kerala
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, 4th Floor, Liv N Tower, Opp. Gold Souk, Vytilla. Cochin – 682019.

5. Central Zone

Central-1:

Designation Regional Manager, Tata Motors (Central-1)
Phone No. +914066563551
Regions Andhra Pradesh and Telangana
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, C/o Regus, #1-10-39 to 44, 4th floor, Gumidelli Commercial Complex, Opp Shoppers Stop, Begumpet Hyderabad – 500016.

Central-2:

Designation Regional Manager, Tata Motors (Central-2)
Phone No. +916746794100
Regions Chattisgarh and Odisha
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, NH-5, Baramunda, Near Bus Stand, Bhubaneswar – 751003.

Central-3:

Designation Regional Manager, Tata Motors (Central-3)
Phone No. +917314907293
Regions Madhya Pradesh
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, 510 – Apollo Premier, Plot No. 1, Scheme No. 54, PU-4 Commercial Vijay Nagar Square, Indore – 452010.

6. North Central Zone

North Central – 1:

Designation Regional Manager, Tata Motors (North Central-1)
Phone No. +911242828900
Regions Delhi and Uttarakhand
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, Passenger Vehicle Business Unit, 2nd Floor, Salcon Platina, Opp Hotel Bristol, M G Road, Gurugram, Haryana – 122004.

North Central – 2:

Designation Regional Manager, Tata Motors (North Central-2)
Phone No. +911242828900
Regions NCR (National Capital Region)
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, Passenger Vehicle Business Unit, 2nd Floor, Salcon Platina, Opp Hotel Bristol, M G Road, Gurugram, Haryana – 122004.

North Central – 3:

Designation Regional Manager, Tata Motors (North Central-3)
Phone No. +915226668600
Regions Uttar Pradesh
Address Regional Manager – Customer Care, Tata Motors Passenger Vehicles Limited, Passenger Vehicle Business Unit, 8th Floor, Cyber Heights, Opp. Indira Gandhi Pratisthan, Vibhuti Khand, Gomti Nagar, Lucknow – 226010.

Regional Office (Trucks & Buses), Tata Motors

Contact the designated Regional Manager of the concerned Regional Office – Commercial Vehicles (Trucks & Buses) to resolve your disputes.

Regional Office (Trucks & Buses) Contact Number (Tata Motors)
North Zone +911166778808, +911166778800
South Zone +918066373400 +918066373407
East Zone +913366027500
West Zone +912267927272

Still not resolved or dissatisfied? Escalate the complaint or concern at level 3 to the respective department of the Head Office of Tata Motors.


Level 3: Head Office, Tata Motors

If you have any concerns related to warranty, services, and quality of cars, trucks, or other vehicles sold by subsidiary wings of Tata Motors and the complaints are not yet resolved then escalate the case to the Head Office of the respective Passenger or Commercial Vehicle Wings.

Must Provide:

  • Reference/ticket number of unresolved complaint (if any)
  • Category (Warranty, AMC, Sales, etc.)
  • The nature of concern
  • Expected relief
  • Description of the matter with supporting documents or facts

Contact or escalate your concerns to Customer Service or the respective department of Tata Motors.

1. Domestic Business

For Passenger and Commercial Vehicle Business Unit, Tata Motors:

Designation Head of Service, Head Office, Tata Motors
Phone No. +912262407101, +912262407109
18002097979 (toll-free)
Email customercare@tatamotors.com
Address Nodal Officer – Headquarters, Tata Motors Ltd, 4th Floor, Ahura Centre, 82 Mahakali Caves Road, MIDC, Andheri East, Mumbai – 400093.

2. Tata Motors International Business

For the deals and concerns related to International Business of Tata Motors:

Designation Head, Head Office (International Business), Tata Motors
Phone No. +912267577200
Email cac@tatamotors.com
Address Headquarters, Tata Motors International Business, A Block, Shivasagar Estate, Dr Annie Besant Road, Worli, Mumbai – 400018.

Note – If you are not satisfied with the final resolution of Tata Motors then you may approach the respective regulatory authority or consumer court (for violation of consumer rights. For more details, visit the links below.


Regulatory Authority

Have you been not satisfied with the resolution provided by the Head Office of Tata Motors? In this condition, you may approach the respective regulatory authorities of the government to resolve your disputes.

Consumer Commission

You may also file a case against Tata Motors for the violation of consumer rights and to get compensation for your loss. For this, you should provide all the relevant details through the E-DAAKHIL (e-filing).

Based on the compensation or amount, the case will be escalated to the National (NCDRC) or State/District Consumer Disputes Redressal Commission (Consumer Court) after filing an appeal online. Visit the link below to appeal to the  Consumer Commission.

Click: File an appeal to the Consumer Commission (NCDRC) by E-DAAKHIL

The disputed matter can be ignorance of warranty guidelines, quality of service/product, or other concerns related to cars, buses, trucks, and commercial vehicles of Tata Motors.

Note – Still not resolved as per your satisfaction? Finally, you should take advice from a legal expert (lawyer/ advocate) to know the available remedies. After this, you may approach the judicial court.


Resolve

Resolve the concerns related to passenger and commercial vehicles of Tata Motors:

1. Cars:

  • Tiago
  • Altroz
  • Tigor

2. SUVs:

  • Punch
  • Safari
  • Harrier
  • Nexon

3. Buses & Passenger Transportation:

  • Winger
  • Tata Magic Express
  • CityRide Bus
  • Starbus Ultra
  • Electric Bus

4. Trucks & Load Transportation:

  • Ace Gold
  • Inro V10
  • Intro V30
  • Intro V50
  • Yodha 2.0
  • Yodha Pick-up
  • LCV Truck
  • ICV Truck
  • Ultra ICV
  • ILCV Trippers
  • M&HCV Rigid Truck
  • M&HCV Tractor Trailer
  • M&HCV Construck
  • Ultra MHCV

5. Defence Vehicles:

  • Logistics
  • Aid & Development
  • Armored
  • Combat Support Vehicles
  • Combat

For Passenger Vehicles (Cars)

  • Mechanical Issues: The problems with the engine, transmission, brakes, suspension, and other vital components.
  • Electrical Problems: Electrical systems, such as faulty wiring, non-functional lights, or malfunctioning infotainment systems.
  • Safety Concerns: Safety features like airbags, seatbelts, or malfunctioning anti-lock braking systems (ABS).
  • Fuel Efficiency: Poor gas mileage or problems with the fuel system.
  • Noise and Vibration: Unusual noises, vibrations, or rattles coming from the vehicle.
  • Paint and Body Issues: Issues like rust, peeling paint, or body panel alignment problems.
  • Interior Quality: Concerns related to the quality of interior materials, including seats, dashboard, and trim.
  • Recall-Related Issues: Problems that have already been identified by the manufacturer, leading to recalls and the issue still persist even after a recall repair.
  • Insurance/EMI Complaints: Cases where the insurance claim of the vehicle is not settled or disputed with EMI premium with Tata Motors (excluding third-party financing).
  • Customer Service: Rude or unhelpful staff, delays in repairs, or warranty disputes with Tata Motors.

For Commercial Vehicles

  • Mechanical Breakdowns: Commercial vehicles engine, transmission, and brake failures.
  • Downtime and Delays: Downtime due to repairs or maintenance resulting significant financial losses.
  • Fuel Efficiency: Concerned about poor gas mileage or inefficient fuel systems including EV batteries(Electric Vehicles – Buses).
  • Tire Problems: Frequent tire replacements, blowouts, or uneven tire wear.
  • Emission issue: Concerns related to vehicle emissions below the environmental standards.
  • Driver Comfort: Complaints about uncomfortable seats, cabin noise, or ergonomic issues within Trucks and other commercial vehicles of Tata Motors.
  • Warranty and Service Contracts: Disputes over warranty coverage, Annual maintenance contract (AMC) and service contract terms.
  • Regulatory Compliance: Issues related to adhering to various regulatory requirements, such as safety inspections and permits including consumer rights.

Other issues that are not listed above but served or offered by Tata Motors can be raised to get resolution as per the standards of customer service and business conduct.


FAQs

Q. What is the toll-free customer care number of Tata Motors?
A. Dial the toll-free customer care number 18002098282 (cars & passenger vehicle) or 18002098282 (commercial vehicle) to raise your concerns with Tata Motors. Additionally, you may WhatsApp +918980408282 to access services online.

Q. What can I do if my complaints are not resolved by customer care of Tata Motors?
A. First, you can escalate the complaint to the Regional Manager – Customer Care or Nodal Officer (Business Unit) of your zone at level 2 with reference/acknowledgement details of the unresolved complaint. Further, in level 3, you can approach the Head Office of Tata Motors (Headquarters – Mumbai).

Q. Where can I approach if my dispute is not resolved as per satisfaction?
A. You can file a complaint to the concerned regulatory authority of the government. For the violation of consumer rights, you can first call the National Consumer Helpline then file a formal case online to the Consumer Commission (NCDRC/SDRC or District Consumer court) through E-DAAKHIL. (e-filing portal)


Reference

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User Reviews (12)

AP
ARUNKUMAR P
May 5, 2024

DISRESPECTFUL AND POOR CUSTOMER SERVICE

I HAVE PURCHASED TATA TIAGO NRG VEHICLE FROM PONDICHERRY M/s Schakralaya Motors Pvt Ltd. AND RECEIVED NUMBER PLATE FOR MY CAR (PY05R4765). I HAVE TAKEN IT TO VILLUPURAM M/s Schakralaya Motors Pvt Ltd SHOW ROOM FOR FIXING IT ON 11/04/2024. THEY HAVE FIXED THE SAME. WE WENT TO NELLAI ON THE SAME DAY AND WHILE DRIVING THE CAR THE NUMBER FELL ON THE ROAD SOMEWHERE IN HIGHWAYS.AFTER RETURNING FROM HOMETOWN WE HAVE VISITED TO VILLUPURAM M/s Schakralaya Motors Pvt Ltd SHOW ROOM ON 29/04/2024. TEY HAVE NOT RESPONDED FOR THEIR IMPROPER FIXING OF PLATES.WE DEMAND NECESSARY EXPLANATION AND ACTION.KINDLY DOTHE NEEDFUL
RG
Rajendra Ghai
May 2, 2024

CASUAL ATTITUDE OF STAFF AND SENIORS AT SERVICE STATION AT HARIDWAR ROAD NEAR EICHER MOTOR KUANWALA DEHRADUN

Dear Sir/Madam ,I (Rajendra Ghai ) am 73 year senior citizen owner of tata Nexon car since 2024 Car registration no. UK07FC1523..Every time my car is serviced by your service center referred above I have a complaint and it is not resolved and due to certain engagement I land up not complaining .But today I am forced to do so. The horn of My Nexon car is giving me trouble for the last six days, that is, the horn does not work in the morning till at about 7AM and at about 8AM it starts working mildly and after 9AM it works perfectly. I complaint on the 28th May 2025 to the said service center that my horn does not work and if they could sent a mechanic to see the horn, they told me to bring the car to the workshop, in response I said it is risky to drive the car till your workshop without horn .A senior incharge informed they will send the mechanic next day. The next day (29/04/24 ) the incharge informed me that mechanic cannot be send and you have to bring the car to the workshop. I asked him if I can speak to the person who said no. I spoke to one Mr. Bhist and I explained to him that I cant bring the car to the workshop as I am if the horn does not work I will land up in an accident so he agreed to send a machanic. The machine came on 30 April 24 and checked the horn and said something was loose and he had tightened it .On 1st morning at 0530AM when started the car and was going out I tried the horn it was not working and it started working when I checked it at 8 AM. I again complain to the service center, they said You have to bring the car to the workshop I said ok please arrange for pickup as I don't want to take a risk, I was informed the pickup would be a paid one as it is for repair I agreed and I was informed that pickup is booked for 2nd May 24 at 1030AM.But today till now the pickup driver has not come till 1130 AM and it is real harassment to the customer. Tata is a renowned company and the staff at its service station could not be so irresponsible to let the customer feel so helpless. Grateful if the supervisor of the said service center is directed to take immediate action to resolve my problem. Thanks and regards.
RK
Rahul Kumar
Apr 30, 2024

Delay in handover - Service Center - Noida 63

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Hi TATA It's been really disappointing that it's been now 17days of my car (TATA Punch) submission after accident to body shop. I am not getting any proper update when i will received my car. After today discussion with Advisor person, they are again saying it will take 15days more. This is really disappointing and not acceptable. This kind of service is very bad Name - Rahul Kumar TATA Punch - UP16DJ5193 965469XXXX
Gz
Gopaldas zanwar
Apr 29, 2024

Battery problem & stopped functioning complitlly

Tata ev vehicle is total stop fanctioning but your survice desk is not responding in time how I stay with you your survice is very poor I decided not to use this vehicle again and I suggest to all Tata survice is very poor so please thing about this
KP
Kevin Patel
Apr 29, 2024

2 time colour full car then after colour peeling off problem issue

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Many times call customer care and the customer care manager. not satisfied ans .. 28 April 2024 Customer care manager call to meet . But customer care manager Sunday not working. My car 6 Month old , colour peeling off, 2 time colour full car then after colour peeling off problem issue. Very very bad experience car service and manager. My 1st car Tata bad experience. Plz...High authority read the msg call me Riya Auto link Bopal very very bed experience 972222XXXX
S
Srinivas
Apr 20, 2024

Worst tata motors

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
Worst tata motors
B.
BABURAO .T
Apr 18, 2024

Assistance Required with TATA Nexon IRA App Connectivity Issue

Dear Sir, I am writing to seek your assistance regarding an issue I am facing with the TATA Nexon IRA app. For the past months, I have been experiencing difficulties connecting the car with GPS through the app. Despite visiting the Vijayawada showroom and ensuring that all KYC documents are updated, I have not received any confirmation email, and the issue remains unresolved. As a loyal customer with deep respect for the Tata management, I am disappointed by this experience. I believe in the quality and integrity of Tata products and services, and I trust that this matter can be addressed promptly. Chassis Number: MAT62702XXXXXXX Registration Number: AP39SZXXXX Workshop Name and Location: VIJAYAWADA KMs Showing in Odometer: 5000 KILO Your attention to this matter would be greatly appreciated. Thank you for your time and support.
Ss
Subham saini
Apr 18, 2024

Bad service provide by tata moters

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)
I purchased tata punch from the Roorkee branch Uttrakhand in November 2023, and till today I complained 5 times in branch and visit so many times , they said that you have leave car in service centre so I drop my car many times for many days but they can’t resolve my solution its been 4 month to purchased my car and till today they not resolved my problem and I am facing same issue again and again “ very very bad service provide by tata “
VB
Vinay Babu Sharma
Apr 18, 2024

Complaint regarding not receiving RC of my car

I purchased a Tata Punch Adventure AMT model on 17th Jan 2024 whereas I made full payment on 11th Jan to TMB Motors Lucknow. It's been more than 3 months and till now I haven't received any type of information on RC and whenever I call them I just get lame excuses. Even I had a discussion with their GM Tanveer and most of the time his phone number was switched off. Kindly let me know when I can expect the R.C of my vehicle or if I need to escalate this matter further to the consumer forum Vehicle number- UP32PE5012
Rs
Rinku singh
Apr 15, 2024

Very bad service

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
I was told by the service manager that the car would be done very soon in like a few days but now that I call him he tells me that he can’t find the part and saying this he has delayed giving the car to me by 1 month. He said that he would in four to five days but that is the same exact thing he has said every time we called him.
SV
Shashank VL
Apr 14, 2024

Mileage problem

Need an clarity in mileage
M
M.Manikandan
Apr 13, 2024

VERY VERY WORST SERVICE

Overall (1 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Hi sir, I have booked red colour Tiago on TN72CD8557 and at the time of booking they told that we will delivered the car with 2 weeks but after 2 weeks they call and told red colour was not available and we need to wait for another weeks. At the same time I enquired in Madurai showroom, and it was available at the time. But in Derik Tata they refused to refund the amount...So we waited for another 2 weeks, and it got delivered. And at the time of delivery, they asked my original Aadhar for RTO purpose but still it was not returned to me..please advise Executive Ganesha Moorthy had attended us on that day and his attitude was very bad and from the first day his words are very hard and not good to the customers...So, whether Tata executive was like this very herd to the customers... Totally very disappointed with Derik Tata customer service... still now I'm not received feedback call from TATA. I think this person change my number in Ur records. Thanks, Manikandan

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Overall (0.5 out of 5)
Customer Service (1 out of 5)
Quality of service or product (1 out of 5)
Affordability (1 out of 5)

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I HAVE PURCHASED TATA TIAGO NRG VEHICLE FROM PONDICHERRY M/s Schakralaya Motors Pvt Ltd. AND RECEIVED NUMBER PLATE FOR MY CAR (PY05R4765). I HAVE TAKEN IT TO VILLUPURAM M/s Schakralaya Motors Pvt Ltd SHOW ROOM FOR FIXING IT ON 11/04/2024. THEY HAVE FIXED THE SAME. WE WENT TO NELLAI ON THE SAME DAY AND WHILE DRIVING THE CAR THE NUMBER FELL ON THE ROAD SOMEWHERE IN HIGHWAYS.AFTER RETURNING FROM HOMETOWN WE HAVE VISITED TO VILLUPURAM M/s Schakralaya Motors Pvt Ltd SHOW ROOM ON 29/04/2024. TEY HAVE NOT RESPONDED FOR THEIR IMPROPER FIXING OF PLATES.WE DEMAND NECESSARY EXPLANATION AND ACTION.KINDLY DOTHE NEEDFULDear Sir/Madam ,I (Rajendra Ghai ) am 73 year senior citizen owner of tata Nexon car since 2024 Car registration no. UK07FC1523..Every time my car is serviced by your service center referred above I have a complaint and it is not resolved and due to certain engagement I land up not complaining .But today I am forced to do so. The horn of My Nexon car is giving me trouble for the last six days, that is, the horn does not work in the morning till at about 7AM and at about 8AM it starts working mildly and after 9AM it works perfectly. I complaint on the 28th May 2025 to the said service center that my horn does not work and if they could sent a mechanic to see the horn, they told me to bring the car to the workshop, in response I said it is risky to drive the car till your workshop without horn .A senior incharge informed they will send the mechanic next day. The next day (29/04/24 ) the incharge informed me that mechanic cannot be send and you have to bring the car to the workshop. I asked him if I can speak to the person who said no. I spoke to one Mr. Bhist and I explained to him that I cant bring the car to the workshop as I am if the horn does not work I will land up in an accident so he agreed to send a machanic. The machine came on 30 April 24 and checked the horn and said something was loose and he had tightened it .On 1st morning at 0530AM when started the car and was going out I tried the horn it was not working and it started working when I checked it at 8 AM. I again complain to the service center, they said You have to bring the car to the workshop I said ok please arrange for pickup as I don't want to take a risk, I was informed the pickup would be a paid one as it is for repair I agreed and I was informed that pickup is booked for 2nd May 24 at 1030AM.But today till now the pickup driver has not come till 1130 AM and it is real harassment to the customer. Tata is a renowned company and the staff at its service station could not be so irresponsible to let the customer feel so helpless. Grateful if the supervisor of the said service center is directed to take immediate action to resolve my problem. Thanks and regards.Hi TATA It's been really disappointing that it's been now 17days of my car (TATA Punch) submission after accident to body shop. I am not getting any proper update when i will received my car. After today discussion with Advisor person, they are again saying it will take 15days more. This is really disappointing and not acceptable. This kind of service is very bad Name - Rahul Kumar TATA Punch - UP16DJ5193 965469XXXXTata ev vehicle is total stop fanctioning but your survice desk is not responding in time how I stay with you your survice is very poor I decided not to use this vehicle again and I suggest to all Tata survice is very poor so please thing about thisMany times call customer care and the customer care manager. not satisfied ans .. 28 April 2024 Customer care manager call to meet . But customer care manager Sunday not working. My car 6 Month old , colour peeling off, 2 time colour full car then after colour peeling off problem issue. Very very bad experience car service and manager. My 1st car Tata bad experience. Plz...High authority read the msg call me Riya Auto link Bopal very very bed experience 972222XXXXTata Motors: How to Register a Vehicle Complaint to Tata Motors Ltd?